169 results about "Appraisals performance" patented technology

An interactive computer-implemented apparatus and method for capturing and monitoring performance in a call center, and for promoting competition in productivity and quality metrics among employees comprising: a relational database, for use by all employees in the call center, comprising a competencies module defining competency requirements for each job in the call center, an individual employee development plan module linked to the competencies module a performance appraisal module for automatically calculating an overall performance rating for each employee, and a query and reporting facility, a database of employee demographic information, functional knowledge database comprising pre-defined employee functional knowledge elements required across all job codes of the call center organization; a competencies database comprising the organization's pre-defined employee competencies, the competencies linked to strategic goals of the call center organization, each competency assigned one or more proficiency levels, each proficiency level comprising one or pre-defined milestones, each job code assigned a targeted competency proficiency level; a development plan database for capture of employee-inputted development goals for one or more competencies, development goals selected from milestones per the competencies database, the selected development goals reviewed by a supervisor; a performance appraisal database for capture of the employee's supervisor-inputted performance ratings for a specified period, the performance ratings comprising distinct components of quality, productivity, and behavior, the behavior component further comprising a development rating, the development rating based on the employee's attainment of one or more employee's development goals per the development plan database, the rating for each component assigned a weight, the weight being a percentage of the maximum merit increase rate, the overall performance rating being the sum of the performance ratings for each component, the overall performance rating used to calculate the employee's merit increase, a periodic performance review database for capture of supervisor-inputted information from periodic performance reviews held with an employee, and a reports facility comprising instructions enabling administrators, employees, and supervisors to query one or more databases, the reports facility generating viewable and printable reports on-demand.

A task management and commitment management system installed enterprise wide in a matrix based organizational environment allows one-on-one interaction between an Originator and a Recipient in defining a task which is a part of a complex project. A graphically oriented software system incorporates the rules of interaction based on a task state machine diagram. The graphical interface uses Task Role and Task State to display appropriate buttons which may be activated to generate a task as an Originator, request a task of a Recipient, who may review the task, and accept it, decline it or modify it. After the task definition is accepted by the Originator and the Recipient, the Recipient completes the work required by the task and submits it to the Originator. The Originator reviews the submitted work and may accept it so that the Originator can close the task. If the Originator is not pleased with the submitted work, he may request rework of the task by the Recipient. All these interactions between the Originator and the Recipient at every stage are recorded by the system software and are visible to anyone who is in the upward, inline management of the organizational hierarchy. Inline managers can observe all the interactions of an employee on one or more matrix based projects and evaluate employee performance, providing accurate assessment. The visibility of every aspect of task interaction allows rapid modification of related tasks. The repository of all tasks from all employees provides first hand content for the performance appraisal, creates a task transaction repository for business process managers to mine for new efficiencies, archives indisputable evidence for a compliance audit, and provides a means to communicate information up inline management ranks.

The invention relates to a performance appraisal log management system and a management method. A log management information processing functional module, a log management information storage functional module and a man-machine operation interface are arranged in a system information management platform of the management system. The management system realizes the evaluation and the effective management of work performance of employees through the record and the management of information of the employees and the log management information. The management system is applied to the management of the work activities, can regulate the work behaviors of the employees, establish the team work environment, improve the exchange mode of management information, and improve the work efficiency. At the same time, information intercommunication and resource sharing are realized among departments. The management system and the management method have the advantages of extensibility, reliability and safety in management range and at deep level, and easy operation. The dynamic, standard, and efficient flow-type management system is build to improve the levels of work routinization, automation and information integration.

The invention discloses a performance appraisal method based on weight adjustment, which comprises the following steps of: firstly building a staff index appraisal system; setting different weights according to different assessment indexes and different grading roles; and finally appraising the performance of staff in a form of a centesimal system, wherein the staff index appraisal system is built for grading the staff in a mode of appraising the staff by leaders, by themselves or by other staff in a department. In the determination of the weights for performance appraisal, the judgement of scores is the effective quantization of an assessment standard, the quantized scores are adopted for each assessment project, the different weights are set according to different ranks, and performance appraisal scores of the staff are obtained according to the weights. The performance appraisal method based on the weight adjustment is objective in appraisal process and correct and fair in result.

The invention discloses a universal implementation model for performance assessment and belongs to the technical field of computer application. The model is built on the basis of assessment programs; each assessment program contains a plurality of assessment indicators and is used for recording the value and the meaning of each indicator; the specific indicator values of the assessment indicators are obtained by correspondingly calculating data obtained by a mapping relation between a performance assessment system recorded in a formula project model and business information obtained in a business system database; and the final assessment results are recorded in an assessment result analysis library through implementing an assessment engine and are presented to an assessment result viewer through an assessment results multidimensional view engine. Compared with the prior art, the universal implementation model for performance assessment has the characteristics of high system compatibility, low integrated implementation risk and difficulty and the like and has a good popularization and application value.

A precision poverty-alleviation big data platform comprises a poverty alleviation object management subsystem, a poverty alleviation measure management subsystem, a data analysis subsystem, a poverty alleviation effect subsystem, a performance assessment subsystem, a mobile terminal subsystem, a data exchange subsystem, and an open platform. A precision poverty-alleviation big database is established based on big data and the mobile Internet technology to support poverty alleviation and development business whole-process information dynamic management. The platform has a supervision assessment function of before-event warning, in-event monitoring and after-event evaluating. Big data is processed in a specialized way by using a data warehouse and a data mining technology to form valuable and referable information, which provides a scientific basis for later work conduction and leadership decision-making. The information channel between industry sectors related to poverty alleviation and development is opened to realize information sharing and business collaboration, and a foundation is laid for a 'great poverty alleviation' pattern involving the government, the market and the society.

The invention provides a tax risk management and control system which comprises a data center module, a risk planning module, a risk assessment module, a risk control module, a performance assessment module and a risk analysis module. The data center module is used for defining, modeling and leading in data related to taxes to provide data supports for the tax risk management and control system. The risk planning module is used for establishing a tax risk identification criterion and a tax risk responding strategy. The risk assessment module is used for carrying out quantitative assessments on tax risk doubtful points and providing corresponding responding processing schemes. The risk control module is used for carrying out task distributing, tracking and managing on the responding processing schemes provided through the risk assessment module. The performance assessment module is used for setting assessment items according to complete conditions of tasks tracked, managed and distributed in the risk control module to form an assessment template, and managing an assessment result to form an assessment report. The risk analysis module is used for managing and analyzing various tax risks according to the assessment result of the performance assessment module.

The invention relates to a performance assessment data processing method based on a computer network platform system. The method comprises the following steps: 1, typing target information into the system by an enterprise; 2, detecting and classifying the typed target information by the system; 3, performing target decomposition on the classified target information and typing the classified target information into the system by the enterprise; 4, setting a universal assessment and a post assessment item and formulating an assessment solution by the enterprise; 5, detecting the information of the assessment item and the assessment solution by the system, and adapting the information of the assessment item and the assessment solution to an organization framework post; 6, assessing daily work of a staff and typing the assessment data and the assessment results into the system by the enterprise; and 7, calculating the assessment results by the system and displaying the assessment results in a graph from. The performance assessment data processing method provided by the invention has the benefits that the inner management of the enterprise is informationized, and the working efficiency and the working quality of inner assessment management of the enterprise are improved.

The present invention discloses a work order data-based employee performance evaluation system and method. The system includes a standardized work order data adaptation interface, an intelligent performance data processing module, a performance scoring module and a performance display module; the standardized work order data adaptation interface is used for acquiring work order data so as to obtain standardized work order data; the intelligent performance data processing module is used for acquiring operation item work credits according to a pre-defined rule; the performance scoring module is used for a performance evaluation manager to carry out performance evaluation and scoring on performance appraisees so as to obtain performance evaluation scores; and the performance display module is used for carrying out visualization processing on the performance evaluation scores and displaying obtained processing results. With the employee performance evaluation method adopted, evaluation basis for performance evaluation is quantified, influence of the subjective factors on an evaluation result is decreased, and therefore, the work order data-based employee performance evaluation system and method can be fair, just, accurate and reliable.

The invention relates to a management platform for achieving task decomposition and automated distribution and performance assessment of a power supply station. The management platform comprises a task generating system, a dynamic task management system and a terminal system; the task generating system generates marketing tasks according to the actual operation situation of a power grid and customer demands and then executes task distribution; the dynamic task management system is used for taking over a triggered task when task distribution is triggered, decomposing the task for skill model matching and then completing automated distribution of the task and other information processing together with the terminal system; the terminal system has the following functions of receiving and refusing the tasks, reading operation information and the like, communicating with the dynamic task management system or communicating with the other systems through the dynamic task management system, recording and completing feedback backfill in the operation process and initiating task work quality and quantity counting and has the other auxiliary functions. According to the management platform, the blank in the aspect of integrating automated production task assignment with performance assessment of the power grid is filled up.

The invention relates to a technology innovation management information system for a group enterprise, and the architecture of the system comprises a presentation layer, an application layer, a data layer, and a storage layer. The application layer comprises an innovation and creativity collection unit, a planning management unit, a project declaration unit, a plan and budget unit, a process management unit, a funds management unit, a contract management unit, a conclusion acceptance unit, a result management unit, an intellectual property management unit, a performance evaluation unit, an incentive management unit, a project evaluation unit, an innovation think tank unit, an innovation platform unit, a statistical evaluation unit, an integrated platform unit, a technical forum unit, a WeChat platform unit, a portal unit, and a background management unit. All the above units carry out the interaction with the outside through the presentation layer, and the data generated by all units are classified through the data layer, and then is stored through the storage layer in order. The system can achieve the omnibearing informatization management of the innovation technology of an enterprise.

In a liquid substance supply device, a three port two valve directional control valve is provided in a transfer line, and a substance container and the transfer line are connected together by a four port three valve directional control valve in such a way that the four port three valve directional control valve and the substance container can be removed from the transfer line as a unit. Furthermore, in a vaporizer, an orifice member is provided to surround the end portion of an internal conduit in which flows a mixture substance consisting of a gas and a liquid substance mixed therewith, and gas for atomization is spouted into a vaporization chamber through a gap defined between the internal conduit and the orifice member. Yet further, the temperature of a vaporization surface in the vaporization chamber can be controlled independently in correspondence with the nature of the liquid substance.

The invention provides a method for evaluating the performance of the customer service. The method comprises the step of carrying out data analysis on customer service work information, including the customer service sales performance, an inquiry success rate, the average response time, a customer consultation reply rate, the customer average customer unit price, the customer evaluation and the like for evaluation and scoring. The invention has the beneficial effects of being capable of automatically calculating the performance of the customer service by presetting customer service evaluation items, the evaluation standard, evaluation scores and the weight, and better feeding back the working ability of the customer service and helping the staff to improve the working efficiency and ability through the datamation of the performance of the customer service.

The invention relates to the technical field of staff performance assessment, and relates to a method for establishing a whole-staff performance assessment information system and an assessment information system. The method comprises the steps that first, the whole staff establish personal accumulated point accounts; second, different authorities are distributed to assessment objects; third, an accumulated point system management method and detailed rules for accumulated point implementation are established to serve as a system guarantee for accumulated system management; fourth, an accumulated point rewarding and deducting event base is established so as to standardize accumulated point rewarding and deducting; fifth, the accumulated point rewarding and deducting application and approvalworking process is standardized; and sixth, the accumulated points of the staff in each dimension are taken into the whole-staff performance assessment information system. According to the invention,quantitative assessment is performed on the behavioral and comprehensive quality performance of the staff in the form of point rewarding and deducting through accumulated point system management so asto arouse the enthusiasm of the staff in all directions; the top-down performance assessment system is established, thereby realizing progressive linkage assessment, and achieving in-place goal decomposition, in-place responsibility appointment and in-place assessment and stimulation; and hierarchical and classified management is adopted to enhance the pertinence and effectiveness of the assessment.

The invention discloses an intelligent bus dispatching operation method. The method includes the steps of obtaining passenger flow data and / or operation revenue to obtain the planned number of laps ofdeparture of buses; forming a departure time table; obtaining single-pass whole-journey operation time, and according to the departure time table, analyzing various indicators for performance appraisal of different bus departure numbers through statistics; and outputting the departure time table, actual bus departure number and driver number as a bus dispatching operation scheme. The intelligentbus dispatching operation method provided by the invention collects real-time traffic information of road condition, running bus monitoring and passenger flow collection, combined with available bus resources and driver resources, can automatically generate a dispatching and scheduling plan, and finally generates the most effective operation scheme and indicators for performance appraisal, therebyensuring reasonability of a departure interval, and radically improving operation efficiency of a bus enterprise.

The invention relates to the field of management systems, in particular to an intelligent performance appraisal system. Due to the adoption of the intelligent performance appraisal system, a performance appraisal procedure is changed from manual entry into automatic extraction; the work load of performance appraisal workers is simplified; for the appraisal result, if the request is reasonable, appeal can be automatically performed; and the performance appraisal is more scientific, more standard, more normative and more humanistic. Functions of automatically extracting appraisal data, appealing and modifying the result and the like are provided for the performance appraisal systems in enterprises and public institutions, so high-efficiency and scientific performance appraisal and management work can be realized for the enterprises and public institutions.

The invention discloses a project decomposition processing method and a system. The method comprises the steps: receiving content parameters of a project and a project decomposition formula; decomposing the project into at least one executable task according to the project decomposition formula and the content parameters of the project; generating a task pool, wherein the task pool comprises the project, the executable tasks after the project is decomposed, an incidence relation between the project and each task and an incidence relation among the tasks, and a user can browse the task pool and select the task to conduct processing in the task pool and submit schedule information of the task processing; receiving the information of the chosen tasks from the task pool by the user and the schedule information of the task processing, and updating a corresponding project in the task pool and state information of the tasks, wherein the schedule information is submitted by the user. Through application of the method and the system, difference of the task value after the project is decomposed can be quantized, and accordingly efficiency of the project decomposition processing can be improved significantly. According to the quantized value, quantized performance assessment can be conducted on task executors after the project is decomposed.

The invention discloses an outworker management system. The system comprises a mobile terminal and a server in network connection; the mobile terminal is provided with a processing module, a task reception module, an input module, a GPS positioning module and a base station positioning module; and the server comprises a control module, a mobile work attendance module, an outworker information management module, an outworker tracking module, a task distribution module, an outwork locus record query module, a client information management module, an electronic fence module and a performance management module. The outworker management system can accurately position and effectively monitor outworkers, and improves the effective implementation rate of the outwork; tasks can be distributed to outworks nearby, the response time of the tasks is reduced, and the tasks can be distributed more effectively; data including business and work attendance is calculated and analyzed automatically, and performance assessment is fairer and more transparent; and response to client requirements is rapider, service is better, and the management difficulty is reduced.

The invention discloses a marketing index dynamic benchmarking management method which is characterized in that based on comprehensively analyzing and summarizing the structure and current management situation of various marketing people in groups and teams in the whole company, the benchmarking indexes of four types of groups and teams are determined scientifically and reasonably by combining with marketing focal point of working, and a three-level benchmarking management system for the marketing department, subordinate four departments and power supply subsidiary companies is formed. The benchmarking job of groups and teams and performance assessment of a company are combined tightly, by organizing each professional department to hold a group and team benchmarking analysis meeting regularly and analyzing the indexes comprehensively, and by carrying out quantitative assessment on work achievements through comprehensive analysis on the indexes, the attention to the benchmarking management of the marketing groups and teams by leaders of subsidiary companies is improved. The marketing index dynamic benchmarking management method provided by the invention has the advantages that a marketing index dynamic management system can play effective monitoring and timely management and control roles in service works such as marketing services, copy, check and acceptance, metering maintenance and used electricity check, and overcomes the defect that a routine administration system is lack of process management and control and feedforward control.

The invention belongs to the field of area data processing in a power system and particularly relates to an area closed-loop data analysis method on the basis of an analytical hierarchy process and wavelet regression. Mainly, by the analytical hierarchy process and wavelet regression closed-loop data processing method, equipment ledger data, operation data, equipment detection overhaul data and marketing data of an area are comprehensively analyzed, an operating state of equipment of the area is evaluated, an electrical load is estimated and forecast, power consumption of a user is modeled, an electricity stealing behavior is judged, line loss is comprehensively and automatically estimated, an area contractor is subjected to automatic responsibility quantization and division and automatic evaluation on a work completion degree, and the like. The area closed-loop data analysis method has the advantages that accurate data support is provided for anti-electric-larceny judgment, formulation of marketing indexes, development of performance appraisal and the like; a method capable of accurately carrying out evaluation index setting and completion result examination is provided for area management of a power supply enterprise; management quality and efficiency of the area are greatly improved.

The invention provides an old people nursing carer supervision system based on the RFID technology. Old people wear RFID electronic tags, and service data corresponding to different types of old people are stored in the tags for different types of old people; nurses carry intelligent terminals in which a carer management system APP is installed in advance, when nurses carry out nursing service for old people, the RFID electronic tags of the old people are sensed by the intelligent terminals, the system has a voice prompt function and can acquire the service content of the old people so that service can be provided according to the corresponding content, and after the service content is finished, the system automatically transmits the data to a carer management platform; a manager checks and assesses the service content of the nurses through the intelligent terminals, and the check and assessment data will correspond to the nurses and the old people; finally, performance data are automatically generated by the carer management platform according to the set assessment standards and used for management and assessment of old people nursing institutions. Therefore, the carer work registration, the service supervision and the performance assessment of the old people nursing institutions can be effectively managed through the old people nursing carer supervision system based on the RFID technology.

The invention provides a bank performance appraisal system. The system comprises a bank database server and a terminal device connected with the bank database server through an interface. The terminal device comprises an employee management module, an appraisal indicator setting module, an appraisal standard setting module, a weight setting module, a data acquisition module, a performance statistical module and a performance-related pay calculation module, wherein the appraisal indicator setting module is used for setting all appraisal indicators according to posts of employees; the appraisal standard setting module is used for setting appraisal standards according to all the appraisal indicators; the weight setting module is used for setting weights of all the appraisal indicators; and the data acquisition module is used for acquiring indicator data completed by all the employees from the bank database server according to the set appraisal indicators. Through the bank performance appraisal system, the appraisal indicators, the appraisal standards and the weights of all the indicators can be self-defined, the requirements of different banks for different appraisal indicators of the employees are met, performance appraisal is reasonable, and meanwhile the working abilities of the employees can be well fed back, so that the employees are helped to improve working efficiency and the working abilities.

The invention discloses an enterprise collaborative management system which comprises eight subsystems of personnel organization, project management, finance actuarial, contract management, man-hour management, personnel attendance, statistical chart and performance assessment, different functional modules are arranged in the subsystems, data of the functional modules are gathered to the corresponding subsystems, and the subsystems call data of other subsystems or modules through the management system to achieve data intercommunication. The system can effectively solve the problems that a taskis issued by the oral department, employees do not clearly know own follow-up work tasks, and a management layer does not clearly know the work quality and saturation degree of each employee; the problems of complex process and time consumption of remote office and contract report approval are solved; the problem that various data needs to be followed up by people is solved, and a data billboardwhich can be seen by a decision management layer conveniently and is convenient to transmit is provided.

The invention discloses a comprehensive performance examination and evaluation system for an enterprise. The system comprises a performance examination module, a performance evaluation module and a reward and punishment incentive system module. The system can establish a normative internal performance evaluation working system of the enterprise, strengthen and improve the supervision and management of an invested enterprise by a promoter, standardize a corporate governance structure, establish a modern enterprise system, improve the managerial and administrative expertise, perfect an incentive and restraint mechanism, fully mobilize the enthusiasm of operators and employees and perfect an internal incentive and restraint mechanism. The system can be used as basic reference data by the evaluated enterprise for instituting and adjusting an enterprise operation strategical planning, perfecting an operation decision-making system, strengthening enterprise management, and improving competitive capacity of the enterprise and economic benefit.

The invention relates to the field of performance appraisal management systems. Nursing staff is an important part of hospital human resources, while how to improve the working enthusiasm of the nursing staff through performance management is important content which should be studied by hospital nursing managers. The objective of the invention is to provide a scientific, fair and reasonable operating room nursing staff performance appraisal management system. The performance appraisal management system is based on computer software and is mainly composed of three modules, namely a staff management module, a system setting module and a data management module. The performance appraisal management system determines coefficients according to responsibility required to be taken by posts, labor intensity of shifts and complexity degree of different operations, and therefore, the weight of posts and shifts such as on-table operation and late / night shifts which have high requirements for responsibility and bear high risks is increased, and at the same time, highly-qualified and competent nurses are encouraged to perform on-table operation and take late / night shifts. With the operating room nursing staff performance appraisal management system adopted, the working enthusiasm of the nursing staff can be greatly excited, and requirements of hospital management practical work can be satisfied.

The invention provides an attendance management method. The attendance management method comprises the following steps that (1) an administrator registers a micro network platform; (2) the administrator completes the authentication, and staffs complete the authentication; (3) the employee attendance is implemented. According to the method, the operations such as the attendance, the signing and going out of employees can be implemented on the employee version, the personnel attendance condition can be inquired, and an attendance chart can be generated, so that the checking is easy. For a management version, the real-time work state (for example, the standing time of the staffs in the non-work region can be monitored) of the staffs during work time can be obviously obtained, and a state report can be generated to be analyzed, so that the comprehensive capability and the serious work degree of the staffs can be effectively judged by a personnel department, and the effective reference basis can be provided for the performance assessment of the staffs. A backstage management system can be used for carrying out accurate statistics on the overtime of the staffs, the work state of the overtime staff can be monitored in real time, and the benefits of companies can be protected simultaneously when the benefits of the staffs are effectively protected.

The invention discloses a call center performance assessment method, including obtaining voice information of agent personnel; comparing the abovementioned voice information with a preset voice library, so as to obtain a comparison result; and according to the comparison result, giving a performance assessment score for the abovementioned voice information. It is thus clear that the voice information of the agent personal is obtained, the voice information and corresponding voice information in the preset voice library are compared, the comparison result is obtained, and the comparison result is utilized to perform scoring, thus, in terms of performance assessment process, the voice information of the agent personnel and standard voice information in the voice library are compared, an assessment factor is the voice information of the agent personnel during a call, and in terms of a performance assessment result, the influence degree of subjective wishes of a customer is reduced, thereby objectively perform performance appraisal on a call center. The invention also discloses a call center performance assessment system which has the same technical effect as that of the abovementioned method.

The invention discloses a performance appraisal system and method. The performance appraisal system comprises a performance calculation module, a financial information module and a bonus calculation module, wherein the performance calculation module is used for calculating performance of workers according to different calculation templates; the financial information module is used for providing distributable fund data corresponding to the different calculation templates; the bonus calculation module is connected with the performance calculation module and the financial information module, and used for calculating the deserved bonus amount of the workers according to the distributable fund data of the calculation templates corresponding to the performance of the workers. According to the technical scheme, the performance appraisal system has the advantages that automatic performance appraisal is achieved according to specific situations of different departments, the individual income tax is calculated automatically, and bonuses are paid reasonably according to the performance.

The present invention discloses an expert system based on electrolytic tank real-time production data. The system comprises a data integration platform (1) for integrating aluminum electrolytic production process real-time production data, a condition pre-judgment sub system (2) for carrying out early warning and alarming on the operation and condition in an aluminum electrolytic production process and diagnosing the condition of an electrolytic tank operation state, an operation guidance sub system (3) for carrying out optimal operation guidance on the aluminum electrolytic production process, an operation evaluation subsystem (4) for evaluating the operation of the aluminum electrolytic production process and providing data support for performance assessment, and a statistical analysis subsystem (5) which is responsible for analyzing the daily process parameter, daily operation state and daily performance assessment in the aluminum electrolytic production process and predicting an electrolytic tank operation trend and generates a corresponding report. According to the system, the degree of precision and automation level of aluminum electrolytic production management and control can be improved, the management efficiency is improved, and the influence on aluminum electrolytic production brought by a technical personnel and management level difference is reduced.