The invention discloses an e-government affair personalized information comprehensive
service system which is used for solving the problem of user loss caused by the fact that an e-government websitedoes not respond to questions proposed by the public in time or even does not respond to the questions proposed by the public and the problem of how to solve the problem of insufficient personnel configuration of an e-government affair
system. The
system comprises a registration module, an audit module, a
registered user database, a
data acquisition module, a point calculation module, a mail consultation module, an online consultation module, a
server, an inspection module, an allocation module, a government affair
service module, a manual
service module, a
robot service module, a government affair personnel unit and a
system personnel unit. Through total integral value calculation, the larger the total integral value is, the more understanding of the
service system is, the answering is carried out through the
robot service module, the manual answering is reduced, the answering efficiency is improved, the staff of government departments answer questions by using
idle time, and the problem that the staff of the existing electronic government affair comprehensive
service system are insufficient is solved.