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Data processing method and device and electronic device

A technology of data processing and interactive equipment, applied in the field of intelligent customer service, it can solve problems such as low efficiency of user answering questions, uneven knowledge, and impact on user experience, so as to improve user experience and improve efficiency.

Pending Publication Date: 2019-07-02
LENOVO (BEIJING) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the intelligent customer service system, the user enters the questions they want to ask through the customer service system, and the intelligent customer service answers the user's questions according to the user's questions. Due to the uneven technical level of the user or the knowledge of product use, it may ask invalid questions, so the customer service The system may conduct multiple rounds of invalid dialogues, resulting in reduced efficiency in answering users' questions and seriously affecting user experience

Method used

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  • Data processing method and device and electronic device
  • Data processing method and device and electronic device
  • Data processing method and device and electronic device

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Embodiment Construction

[0050] The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of this application.

[0051] like figure 1 As shown in the flow chart of a data processing method provided in Embodiment 1 of the present application, the method is applicable to electronic equipment, such as a notebook or a server, etc., the electronic equipment can provide a question and answer service for a certain object or product, For example, an intelligent customer service application is installed in the electronic device to provide users with answers to questions ...

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Abstract

The invention discloses a data processing method and device, and an electronic device. The method comprises the steps of obtaining a target question statement; determining a target object based on thetarget question statement; judging whether the target object meets a first condition or not to obtain a judgment result; and outputting feedback information based on the judgment result; wherein thefeedback information comprises judgment information of the first condition, or the feedback information comprises answer information of the target question statement and judgment information of the first condition. Thus, after receiving a question statement, the question is not directly replied but firstly judged, e.g., whether a corresponding target object meets a first condition is judged, so after effectiveness judgment of the problem is achieved, whether to replay the answer of the problem is then selected, so that the question answering efficiency is improved, and the user experience is obviously improved.

Description

technical field [0001] The present application relates to the technical field of intelligent customer service, and in particular, to a data processing method, device and electronic device. Background technique [0002] In the intelligent customer service system, the user enters the question they want to ask through the customer service system, and the intelligent customer service answers the user's question according to the user's question. Due to the uneven technical level of the user or the knowledge of product use, invalid questions may be raised. The system may have multiple rounds of invalid conversations, which reduces the efficiency of answering questions to users and seriously affects the user experience. [0003] Therefore, there is an urgent need for a technical solution capable of determining the validity of user problems. SUMMARY OF THE INVENTION [0004] In view of this, the present application provides a data processing method, including: [0005] Get the t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06F16/36G06F16/332G06F16/335
CPCG06F40/30
Inventor 霍超朱斌俊
Owner LENOVO (BEIJING) CO LTD
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