Data interaction method and related equipment

Abstract

The embodiment of the invention is suitable for service process optimization in the field of operation and maintenance. The invention discloses a data interaction method and related equipment, and themethod comprises the steps: receiving a first questioning question of a first user, carrying out the word segmentation of a question text of the first questioning question, obtaining at least one question segmented word, and determining a segmented word coding matrix of the at least one question segmented word; inputting the word segmentation coding matrix of at least one question word segmentation into a feature extraction network, and outputting a question feature matrix; determining question similarity of at least one second questioning question according to the question feature matrix; determining a target interaction group matched with the first questioning question; and sending a group invitation message to the first user, and adding the first user to the target interaction group under the condition of receiving a group addition confirmation message returned by the first user in response to the group invitation message. According to the invention, the first user can be added tothe target interaction group with high matching degree, and the answering efficiency of the first questioning question is improved.

Description

technical field [0001] The present application relates to the technical field of data interaction, in particular to a data interaction method and related equipment. Background technique [0002] With the development of the Internet, more and more businesses can be carried out online. Online business saves the operating cost of the business developer, including labor costs, site costs, etc., and improves the efficiency of business development. But at the same time, due to user Face-to-face communication with the business development party cannot be carried out during business development, so that when users have questions about the business, the business development party cannot answer the user's questions in a timely manner, resulting in slow progress in business development. The current online customer service to solve this problem usually communicates with users in a one-on-one manner. When users have questions, they apply for online customer service to the business system...

AI Technical Summary

Problems solved by technology

[0002] With the development of the Internet, more and more businesses can be carried out online. Online business saves the operating cost of the business developer, including labor costs, site costs, etc., and improves the efficiency of business development. But at the same time, due to user Face-to-face communication with the business development party cannot be carried out during business development, so that when users have questions about the business, the business development party cannot answer the user's questions in a timely manner, resulting in slow progress in business development

The current online customer service to solve this problem usually communicates with users in a one-on-one manner. When users have questions, they apply for online customer service to the business system. Online customer service sometimes cannot accurately answer users' questions. This random allocation method leads to a low matching degree between customer service and users' questions, which directly affects the efficiency of answering users' questions

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