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Knowledge map information management method, apparatus, computer device, and storage medium

An information management device and knowledge map technology, which is applied in the fields of knowledge map information management, computer equipment and storage media, can solve the problem of low efficiency of information management

Inactive Publication Date: 2019-01-15
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The embodiment of the present invention provides a knowledge map information management method, device, computer equipment and storage medium, aiming to solve the problem of low information management efficiency in the information management method in the prior art

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  • Knowledge map information management method, apparatus, computer device, and storage medium
  • Knowledge map information management method, apparatus, computer device, and storage medium
  • Knowledge map information management method, apparatus, computer device, and storage medium

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Embodiment Construction

[0029] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0030] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0031] It should also be understood that the terminology used ...

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Abstract

The invention discloses a knowledge map information management method, a device, a computer device and a storage medium. The method comprises the following steps of: decomposing the history question answering record information into a plurality of history events according to the history question answering record information and storing the history question answering record information in a presetevent library; according to the information extraction rules, the historical events in the event library are extracted to obtain data information, data association information and attribute information of data information. Filling the obtained data information, the data association information and the attribute information of the data information into a preset resource description framework to construct a knowledge map; the knowledge data in the knowledge map is matched according to the question information input by the user to obtain the answer information. By adopting the knowledge map information management method, the data information having an association relationship is saved in the knowledge map for management, and perfect answer information can be obtained by quickly matching the question information inputted by the user, thereby greatly improving the efficiency of information management.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a knowledge map information management method, device, computer equipment and storage medium. Background technique [0002] In the current process of enterprises answering questions raised by users, more and more intelligent customer service robots are used to answer and process questions raised by users. Since the business data of an enterprise contains a large amount of business information in different aspects, there is mutual coupling between different aspects of business information. However, the information management methods used by traditional customer service robots are difficult to match the coupled business information. Therefore, users need to Only by describing the questions in detail can the answering process be realized, and due to the disadvantages of the existing technical methods, it is impossible to provide perfect answers to some questions, thus grea...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/36
Inventor 金戈徐亮肖京
Owner PING AN TECH (SHENZHEN) CO LTD
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