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1338 results about "Call forwarding" patented technology
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Call forwarding, or call diversion, is a telephony feature of some telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno. In North America, the forwarded line usually rings once to remind the customer using call forwarding that the call is being redirected. More consistently, the forwarded line indicates its condition by stutter dial tone. Call forwarding typically can redirect incoming calls to any other domestic telephone number, but the owner of the forwarded line must pay any toll charges for forwarded calls. Call forwarding is often enabled by dialing *72 followed by the telephone number to which calls should be forwarded. Once someone answers, call forwarding is in effect. If no one answers or the line is busy, the dialing sequence must be repeated to effect call forwarding. Call forwarding is disabled by dialing *73. This feature requires a subscription from the telephone company. Also available in some areas is Remote Access to call forwarding, which permit the control over call forwarding from telephones other than the subscriber's telephone. VOIP and cable telephone systems also often allow call forwarding to be set up and directed via their web portals.
System and method for implementing and accessing call forwarding services
A system and method include implementing and accessing a subscriber's telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a subscriber to review, schedule and modify call forwarding information stored and implemented by a service control-point (SCP) through a common server from any dual tone multi-frequency (DTMF) telephone and IVR system via the PSTN or any GUI and Web client via the Internet. The subscriber is able to build and edit call forwarding data, such as a scheduler and priority and rejection screening lists, by the GUI via the Internet for subsequent implementation.
Owner:AT&T LABS
Message routing
InactiveUS6981023B1Easy to getRemove the burdenInterconnection arrangementsPublic key for secure communicationEmail addressSelective calling
Methods, devices, signals, and systems are provided in a message routing architecture which provides improved capabilities for integrating “digital” communication through email messages with “analog” communication through voice and / or fax or pager messages. Email can be addressed using nothing more than a standard telephone or fax number. If the registered owner of the telephone or fax number has a corresponding email address, then the invention converts the telephone or fax number to the email address for delivery and uses standard email delivery systems to deliver the message. If no conventional delivery email address is known, or if the message sender or recipient specify multiple delivery modes, then the email message content is transformed into voice, pager and / or fax content and delivered to the recipient using the telephone or fax number which was specified as the email address. Familiar telecommunications services such as call forwarding and selective call blocking can also be used with messages that originate as email. The invention also supports use of telecommunications numbers as indexes into databases which contain public key certificates, to make it unnecessary for a proposed message recipient to provide its public key expressly in advance to each particular proposed message originator.
Owner:HAMILTON MICHAEL +1
Handover between fixed and mobile networks for dual mode phones
InactiveUS6327470B1Radio/inductive link selection arrangementsWireless commuication servicesData connectionCall forwarding
A telecommunications system and method for performing a handover between the fixed (wireline) network and a mobile network during a call placed to or from a dual mode device, without any interruption in the voice or data connection. Therefore, for calls initiated in the fixed network, once the subscriber leaves the coverage area for the fixed mode of the dual mode device, the call continues as normal by transferring the call to the mobile network. Similarly, for calls initiated in the mobile network, once the subscriber moves back into the fixed mode coverage area, the call can be transferred to the fixed network in order to provide a lower rate to the subscriber, without any service interruption.
Owner:ERICSSON INC
IP call forward profile
InactiveUS6937713B1Unauthorised/fraudulent call preventionSpecial service for subscribersCall forwardingTelephone network
A method and system for providing call forwarding in an IP telephone network is disclosed. First, when a telephone number for a first telephone from a second telephone is dialed, the call is routing to a call manager. Call setup procedures with a BRG responsible for the first telephone are then initiated. The BRG then checks stored call forwarding profiles to determine whether there is an active call forwarding profile for the first telephone. The call is connected to the first telephone if an active call forwarding profile is not found. However, if an active call forwarding profile is found, the call forwarding information is sent to the call manager. The call is routed to at least a third telephone based on the call forwarding information.
Owner:SHORETEL +1
Method and apparatus for global call queue in a global call center
ActiveUS20060067506A1Loss of voice qualityLow costManual exchangesAutomatic exchangesCall forwardingContact center
The present invention is directed to a contact center, comprising: (a) a plurality of media servers 112a-n, each of the media servers being associated with a plurality of corresponding agent communication devices 120a-i positioned in a respective agent domain 100a-n; (b) a plurality of gateways 128a-n, each of which is currently controlled by a corresponding one of the plurality of media servers 112a-n and positioned in a contactor domain 104; and (c) a packet-switched Wide Area Network (WAN) 108 connecting the plurality of media servers 128a-n and the plurality of gateways 112a-n. A first gateway 128a is operable to physically park an incoming customer contact in the customer domain 104 until the occurrence of a call transfer event and, upon the occurrence of a call transfer event, to transfer the parked customer contact from the first gateway 128a to at least one of (i) a second media gateway 128b for processing by the second media gateway's corresponding second controlling media server 112b and (ii) a first media server 112a controlling the first gateway 128a.
Owner:AVAYA INC
System for managing telecommunications services through use of customized profile management codes
InactiveUS6522876B1Multiplex system selection arrangementsAccounting/billing servicesThird partyIntelligent Network
A service management system based on customized profile management codes. In an advanced intelligent network, a central control point includes a set of logic that defines profile management codes customized for individual subscribers or groups of subscribers. When the central control point receives a profile management code for a particular subscriber, for instance, the central control point may interpret the profile management code altogether differently than it does for the same code from another subscriber. For instance, the logic in a single central control point may indicate for one subscriber that the code "11" means to "activate call forwarding," and the logic may indicate for another subscriber that the code "11" means to "bill the call to a specified third party account."
Owner:SPRINT SPECTRUM LLC
Method and system for extending services to cellular devices
Owner:COUNTERPATH TECH
Method and apparatus for in-progress call forwarding
The present invention is a method and system for transferring calls among communicating devices connected through a public network. The service is offered by a public network to permit a party in a ongoing conversation to transfer a call to another communicating device that may be more convenient to use, such as from a mobile telephone experiencing static to a land-based telephone, or from a home telephone to a mobile phone as a party leaves the home. In a method according to the invention, the network first establishes a connection between two communicating parties. The network then receives from one of the parties a request to transfer the call to another communications device. The network then transfers the call. The invention may be entirely network-based, in which case there may be a database of transferee devices stored on the network. Alternatively, the invention may be hybrid network-based and premises equipment-based, in which case the database of transferee devices may be stored in the premises equipment.
Owner:AMERICAN TELEPHONE & TELEGRAPH CO
Mobile telephone with improved man machine interface
InactiveUS20070213099A1Save memoryEliminate needSubstation equipmentRadio transmissionHuman–machine interfaceCall forwarding
Owner:GOOGLE TECHNOLOGY HOLDINGS LLC
Methods and apparatus for providing expanded telecommunications service
InactiveUS7555110B2Automatic call-answering/message-recording/conversation-recordingSpecial service for subscribersTelecommunications linkCall forwarding
Owner:CALLWAVE COMM
Policy control and billing support for call transfer in a session initiation protocol (SIP) network
ActiveUS7092385B2Interconnection arrangementsUser identity/authority verificationTelecommunications networkCall forwarding
Owner:OL SECURITY LIABILITY CO
Method and system for seamless service availability for multi-mode terminals in different access networks
Systems, methods and devices provide seamless communication service for a wireless multi-mode communication terminal. A multi-mode communication terminal with an intelligent call forwarding module automatically forwards calls in a multi-mode network environment. A backbone communication network links at least two modes of the multi-mode environment.
Owner:SBC KNOWLEDGE VENTURES LP
Methods and systems for personal interactive voice response
ActiveUS7127400B2Interconnection arrangementsAutomatic call-answering/message-recording/conversation-recordingPersonalizationKey pressing
A personal interactive voice response system with a web-based interface allowing the user to specify treatment of incoming calls based on voice or touchtone responses provided by the calling party. A graphical user interface available over a computer network, such as the Internet, allows the user to personalize greetings that callers hear, as well as customizing treatment of callers based on the caller's response. The user may record an initial greeting or other messages, either over the telephone or over the Internet, so that the messages are played to callers in the user's voice. Additionally, the user may enter text, via a PC or wireless device connected to the Internet, that is played back for the caller, based on the caller's response, via text-to-speech conversion using voice extensible markup language technology. Resulting actions, such as call forwarding, distinctive ringing, or remote notification of the incoming call may also be included.
Owner:AT&T DELAWARE INTPROP INC
Automatic mobile call forwarding with time-based and location-based trigger events
InactiveUS20050215243A1Special service for subscribersCommmunication supplementary servicesCall forwardingBiological activation
A method of forwarding calls directed to a cellular phone to a target phone number based on time-based and location-based trigger events. A call forward profile associated with the cellular phone is defined and stored in memory in the cellular phone, wherein the profile includes call forward criteria and the target phone number. Call forward criteria includes time-based and location-based trigger events. Thereafter, the cellular phone periodically determines the current time and its location and, if the cellular phone determines that the time-based and location-based trigger events for a particular profile are both satisfied, the cellular phone notifies the cellular provider associated with the phone to forward later-received calls to the target number using the cellular provider's own activation and deactivation codes. Notification by the cellular phone to the cellular provider may be set to automatic or only after a prompt to the cellular phone user.
Owner:BLACK CYPRESS
Telephony application services
ActiveUS8879547B2Special service provision for substationMultiplex system selection arrangementsCall forwardingService-orientation
Owner:ORACLE INT CORP
Methods and apparatus for providing expanded telecommunications service
InactiveUS7822188B1Special service for subscribersAutomatic call-answering/message-recording/conversation-recordingTelecommunications linkCall forwarding
The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.
Owner:CALLWAVE COMM
Methods and systems for telephony processing, including location based call transfers
InactiveUS20060142012A1Reduce complexityGood knowledgeSpecial service for subscribersSubstation equipmentCall forwardingBase calling
The present invention provides flexible call processing. In one embodiment, an inbound call from a calling party is received at a call processing system. The inbound call is intended for a called party. A determination is made that a first condition has occurred and / or is occurring. The called party's location is determined via a location based service associated with the mobile device of the called party. Based at least in part on the called party's mobile device location, a phone number stored in computer readable memory is selected. The calling party is connected to a communication device associated with the selected phone number.
Owner:CALLWAVE COMM
System and method of forwarding data calls in a radio telecommunications network
InactiveUS6134433ASpecial service for subscribersCommmunication supplementary servicesTelecommunications networkProcessor register
In a radio telecommunications network, a system and method of providing service differentiation for call forwarding based upon the type of call. The system provides network support that allows the forwarding of calls of different types to appropriate devices for each type of call, as identified by the call's service code. The system determines whether a call to a mobile station is a data call, and if it is a data call, provides the network support for forwarding the call to a different number than voice calls. A Service Type parameter is added to ANSI-41 signaling messages to inform various nodes in the network of the type of call. The network includes a home location register / service control point (HLR / SCP) with a database of call forwarding (transfer) numbers for its served mobile stations. The database records at least one transfer number for each type of service. Service logic in the HLR / SCP associates the type of call with the appropriate transfer number. In this manner, incoming data calls such as G3Fax calls are forwarded to an alternate fax machine, a fax mailbox, or some other device capable of storing the data rather than a voice mailbox. The system and method are applicable to forwarding any type of data service, and are not limited to ADS and G3 Fax calls.
Owner:TELEFON AB LM ERICSSON (PUBL)
Call transfer detection method using voice identification techniques
InactiveUS20070041517A1Unauthorised/fraudulent call preventionAutomatic call-answering/message-recording/conversation-recordingCall forwardingBlock techniques
A system and method for call handling make use of voiceprinting techniques to identify parties on the call and then allow call functions to be performed in accordance with the identified parties. These systems and methods can be used in conjunction with known call analysis and blocking techniques to reduce the likelihood that a caller from a restricted environment can connect to an unauthorized party by calling an authorized number and then having the call redirected, conferenced or otherwise transferred to the unauthorized party.
Owner:PIKA TECH
Call forwarding system and method employing virtual phone numbers associated with landline and other discrete telephone units
InactiveUS20100128857A1Overcome disadvantagesAutomatic call-answering/message-recording/conversation-recordingSpecial service for subscribersCall forwardingSpeech sound
A system and method for forwarding calls to virtual phone numbers, the virtual phone numbers associated with landline and other discrete telephone units. A user cellular telephone can receive the calls for the virtual phone numbers, based on preferences specified by the user for when and / or where particular calls are forwarded to the device. The user cellular telephone can be interconnected by a network to a system server that employs a forwarding application to forwards calls to the user cellular telephone when desired, in accordance with the preferences specified by the user. If the call is not one desired to be received by the user cellular telephone, the call can be forwarded to a voicemail database where a voicemail message may be stored, as a distinct voicemail for the virtual number dialed by the calling party.
Owner:LOGAN JAMES D
Supervisor intercept for teleagent voice over internet protocol communications
ActiveUS20070019618A1Special service for subscribersNetwork connectionsTelecommunications linkCommunications system
A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect voice quality over broadband connections are detected manually or automatically and an alert is generated. In response to the alert, a supervisor can transfer the call in progress to a second agent so that a better communication link can be provided and voice quality restored. Such transfer can be seamless to the caller. In different embodiments, transfer, or intercept, can occur manually or automatically (e.g., without supervisor intervention).
Owner:CISCO TECH INC
Technique for effectively processing and dynamically routing communication calls
InactiveUS6845155B2Avoid adjustmentInterconnection arrangementsSpecial service for subscribersOutbound communicationCall forwarding
In an arrangement where calls are directed to different call centers, each call center based on selected metric measures determines whether an incoming call is an “overflow” call to be rerouted to an alternate call center. These metric measures may include, e.g., the number of operators in the call center answering calls, the number of calls in queue to be answered, etc. Once an overflow call is identified, the call center reserves an outbound communication channel in anticipation of rerouting the call, and transmits a call rerouting request to a call routing server. In accordance with the invention, the server identifies an appropriate alternate call center for receiving the overflow call, and communicates routing information including an identity of the alternate call center to the overflow call center. The latter based on the received routing information transfers the call to the appropriate alternate call center.
Owner:GRAPE TECH GROUP
Method for call forwarding a call from a mobile telephone
InactiveUS6856806B1Special service for subscribersRadio/inductive link selection arrangementsMobile Telephone NumberService provision
A method of call forwarding a call originally placed to a mobile telephone number of a mobile telephone to a landline telephone number of a landline telephone is provided, wherein the call is routed through a telephone network by a service provider. A forwarding location of the mobile telephone is determined using a mobile location technology. The landline telephone number of the landline telephone is provided to the service provider. A current mobile telephone location is determined by a mobile location technology. The mobile location technology is capable of locating the mobile telephone using service provider equipment. The service provider determines that the call is being made to the mobile telephone when the current mobile telephone location is at the forwarding location. The call to the mobile telephone number is forwarded to the landline telephone number when the current mobile telephone location is at the forwarding location.
Owner:AMERICAN TELEPHONE & TELEGRAPH CO
Systems and methods for caller ID and call destination authentication
ActiveUS9277049B1Special service for subscribersGraded-service arrangementsBase callingCall forwarding
Systems and methods for caller id authentication, caller id spoof detection, call destination authentication and call forwarding detection are disclosed. Embodiments include legitimate caller ID spoofing, authenticating blocked caller ID's and revealing caller ID's to certain parties. Other embodiments utilize caller ID authentication within a list based call handling system. Applications of caller ID authentication methodology to other forms of communication source address authentication, such as email, SMS, and postal mail are described.
Owner:DANIS SERDAR ARTUN
Telephony application services
ActiveUS20110134804A1Multiplex system selection arrangementsSpecial service provision for substationCall forwardingService-orientation
Telephony application services are provided through use of a service delivery platform (SDP) and by implementing a service-oriented architecture (SOA)-based approach. Various “widgets” of telephony functionality are selected, each widget providing functionality such as call forwarding, call blocking, conferencing, etc. These widgets provide not only call manipulation, but can provide the logic used to process a call. An application or application service thus can combine and / or compose these widgets as needed to provide telephony functionality.
Owner:ORACLE INT CORP
Method and system achieving united processing of mobile phone
ActiveCN103167500AAchieving unified processingRealize integrated processing functionSubstation equipmentTransmissionIntelligent NetworkAddress book
A method achieving united processing of a mobile phone comprises steps as below: a user installs client terminal software on a mobile terminal; achieving operations like number binding and establishing an account simply with pressing of one key and the like, and a cloud server carries out functional configuration to the client terminal software; achieving setting and management of a personal address book, a personal white list, a personal black list, contextual models, and harassment prevention; the cloud server carries out united controlling and processing of the calling process of the incoming calls of the user according to a set calling processing scheme and a calling process of an incoming call. The system achieving the united processing of the mobile phone comprises a subsystem of an intelligent network, an independent peripheral platform, a cloud server, and client terminal software, wherein the cloud server comprises a mobile terminal access service subsystem and a management and data-analyzing server subsystem. The method and the system achieving the united processing of the mobile phone achieve united processing functions of harassment prevention, disturb prevention, call transfer, a voice mail, a secretary station and the like.
Owner:EB INFORMATION TECH
System, method and apparatus for direct voice mail access and blocking
InactiveUS6215857B1Automatic call-answering/message-recording/conversation-recordingSpecial service for subscribersCall forwardingSpeech sound
Owner:MOBEON
Network server emergency information accessing method
InactiveUS8868028B1Emergency connection handlingDevices with sensorSatellite trackingCall forwarding
Methods are disclosed for using an Internet server with access to a data base of PSAP (Public Safety Answering Point) jurisdiction boundaries and telephone numbers to track the location of a wireless communication device and to determine a PSAP telephone number to call to request emergency services at the location of said wireless communication device using telephone company provided location information. Methods are disclosed for establishing conference call connections between a person, a PSAP and a remote wireless communication device. Also disclosed are methods for establishing an Explicit Call Transfer call connection that redirects a call from a person to a wireless communication device to the telephone of a PSAP having jurisdiction over the location of said remote wireless communication device. Alzheimer tracking devices, offender monitoring devices, medical alert notification devices, satellite tracking devices and child safety telephone embodiments of the current invention are also disclosed.
Owner:KALTSUKIS CALVIN L
Call center system
InactiveUS6553112B2Interconnection arrangementsSemi-automatic systemsCall forwardingComputer science
Owner:FUJITSU LTD
Method of handing off a packet switched to a circuit switched call
InactiveUS20050245261A1Quick transitionMultiplex system selection arrangementsError preventionCall forwardingMobile station
By obtaining the address of a circuit switching controller in the a network with which a mobile station is registered, a packet call controller instructs the circuit switching controller to send notification of when a handoff request is received for a mobile station by the circuit switching controller. The handoff request is for transferring a packet switched call to the circuit switching controller as a circuit switched call. The notification request includes an identifier, which the circuit switching controller uses in notifying the packet call controller of the handoff request. In response to the notification, the packet call controller re-establishes call control and bearer paths between the call endpoints.
Owner:WSOU INVESTMENTS LLC +1
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