The invention provides a tax-oriented intelligent question-answering
system, and belongs to the field of
natural language processing. In order to solve the problems in tax consultation of taxpayers inthe prior art, the tax direction oriented intelligent question-answering
system is constructed by adopting ELMo, ESIM models, application LTP and HanLP kits, and comprises hardware equipment and a
software application program. Hardware equipment comprises a large
server, mobile terminal device and a computer. The
software application program comprises a background maintenance module and a foreground customer
service module, wherein the background maintenance module is a
database module. The foreground customer
service module comprises an intelligent
robot module and a manual customer servicemodule. According to the method, the technologies of text classification, similarity calculation and the like in
natural language processing are comprehensively applied, and the latest attention mechanism method is combined, so that answers wanted by customers can be pushed more accurately while user questions can be understood. And meanwhile, in order to meet actual requirements, consultation services can be provided for users around the
clock, and the method is a main mode of future consultation services.