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Response method and device for service consultation

A business and business type technology, applied in the field of information processing, can solve the problems of high labor cost and long waiting time for users, and achieve the effect of improving efficiency, accurate business consultation and answering, and reducing waiting time.

Pending Publication Date: 2019-02-15
CHINA PING AN LIFE INSURANCE CO LTD
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Problems solved by technology

[0003] In view of this, the embodiment of the present invention provides a business consulting response method and equipment to solve the existing business consulting method, the labor cost is relatively large, and when the number of consulting users is large, the users need to wait for a long time The problem

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  • Response method and device for service consultation
  • Response method and device for service consultation
  • Response method and device for service consultation

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Embodiment Construction

[0022] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0023] Embodiments of the present invention In the embodiments of the present invention, when a business consultation request is received, the business description segment contained in the business consultation request is semantically analyzed to determine the type of business that the user needs to handle, and on the basis of determining the business type Obtain the consultation response template corresponding to the business type; the consultation response template contains the regular expressions of multiple consultation parameter items to be obtained, so as to obtain the parameter values ​​of th...

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Abstract

The invention is applicable to the technical field of information processing, and provides a response method and device for service consultation, comprising the following steps of receiving a serviceconsultation request; through a preset semantic analysis algorithm, parsing the business description phrase and determining the business type corresponding to the business consulting request; obtaining the consultation response template corresponding to the business type; importing the business description segment into each regular expression, determining the parameter values corresponding to eachconsulting parameter item, and importing the parameter values into the consulting content template to generate the consulting content of the business consulting request; based on the consultation response database, inquiring the business consultation results of the consultation content, and outputting the business consultation results. The invention determines the service type of the user consultation request through semantic analysis, and then further determines the consultation content of the user through the consultation reply template, thereby realizing the precise service consultation solution, improving the consultation efficiency, reducing the waiting time of the user, and reducing the labor cost rate.

Description

technical field [0001] The invention belongs to the technical field of information processing, and in particular relates to a business consulting response method and equipment. Background technique [0002] With the continuous increase of business types, users often need to understand the product information, function information, scope of application and other information of each business before handling business, so business consulting services are also derived. Existing business consulting services are generally based on manual answers to users by business personnel, which depends on the familiarity of business personnel with each business, and when the number of consulting users is large, business personnel will be short-staffed and require a long time for users waiting. It can be seen that the existing service consulting method requires relatively large labor costs, and when the number of consulting users is large, the users need to wait for a relatively long time. C...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q30/00
CPCG06Q30/016G06Q30/0281
Inventor 刘柯印
Owner CHINA PING AN LIFE INSURANCE CO LTD
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