Tax-oriented intelligent question-answering system

Abstract

The invention provides a tax-oriented intelligent question-answering system, and belongs to the field of natural language processing. In order to solve the problems in tax consultation of taxpayers inthe prior art, the tax direction oriented intelligent question-answering system is constructed by adopting ELMo, ESIM models, application LTP and HanLP kits, and comprises hardware equipment and a software application program. Hardware equipment comprises a large server, mobile terminal device and a computer. The software application program comprises a background maintenance module and a foreground customer service module, wherein the background maintenance module is a database module. The foreground customer service module comprises an intelligent robot module and a manual customer servicemodule. According to the method, the technologies of text classification, similarity calculation and the like in natural language processing are comprehensively applied, and the latest attention mechanism method is combined, so that answers wanted by customers can be pushed more accurately while user questions can be understood. And meanwhile, in order to meet actual requirements, consultation services can be provided for users around the clock, and the method is a main mode of future consultation services.

Description

technical field [0001] The present invention relates to the technical field of natural language processing, in particular, to a tax-oriented intelligent question answering system. Background technique [0002] The 12366 tax service hotline is the most important channel for taxpayers to consult tax issues. However, due to the large number of taxpayers and the variety and complexity of questions, the efficiency of customer service staff is not high. Moreover, due to frequent changes in local new policies and preferential policies, taxpayers cannot be informed in a timely manner, which in turn increases the work pressure of customer service personnel and reduces service efficiency. Contents of the invention [0003] According to the technical problems raised above, a tax-oriented intelligent question answering system is provided. The present invention is mainly based on natural language processing technology, combined with knowledge in the latest statistics, deep learning a...

AI Technical Summary

Problems solved by technology

However, due to the large number of taxpayers and the variety and complexity of questions, the efficiency of customer service staff is not high

In addition, due to frequent changes in local new policies and preferential policies, taxpayers cannot be informed in a timely manner, which in turn increases the work pressure of customer service personnel and reduces service efficiency.

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