Management of information includes analyzing an inquiry with a language processor, and generating a keyword associated with the inquiry based on the analysis. Further, it may be determined whether an inquiry with the generated keyword previously has been received and stored in a memory and, when it is determined that such an inquiry previously has been received, the inquiry is retrieved from the memory. A recipient of the inquiry is assigned based on an inputted recipient or the keyword, and a recipient of an answer to the inquiry is designated. The inquiry is transmitted to the assigned recipient of the inquiry. An answer to the inquiry is received, the inquiry is marked as answered, and the answer is transmitted to the designated recipient of the answer. The inquiry, the keyword associated with the inquiry, and the answer to the inquiry are stored in the memory.