The invention discloses a 95598 customer appeal
processing method and device and a storage medium. The
processing method comprises the following steps: S101, data word segmentation: preprocessing voice translation text data of a customer, performing
sentence segmentation on the data, and performing word segmentation on words of each
sentence to obtain result data after word segmentation; s102, performing data vectorization, and generating word vectors by result data after word segmentation; s103, word vector
processing: inputting the generated word vector into a customer appeal
recognition algorithm model, extracting the core
semantics of the text through a neural
network structure, capturing the
semantics of different words / words in the whole
sentence meaning in the whole sentence meaning, and recognizing the appeal classification of the voice translation text data of the customer according to the
semantics; and S104, outputting a result, and sending the result of the appeal classification to a corresponding processing end. According to the method, extraction of text semantics and generation of features can be realized under relatively low computing resources, and then different text semantic features are compared, so that the purpose of judging text contents is achieved.