367results about "Network/exchange types" patented technology

A communication system is provided that uses loosely-coupled client-server architectures to improve the efficiency of communications. The communication system includes client and facilitator applications. The client application is a component of processor-based mobile communication devices. The facilitator application is hosted on one or more servers or other processor-based devices, and communicates with the client application via one or more couplings. The facilitator application can also be distributed among one or more portable processor-based devices including the communication devices hosting the client application. The communication system improves efficiency of voice communications by allowing communication device users to dynamically manage how and when mobile calls take place, intelligently screen calls based on caller identity, urgency, and subject matter, determine which contacts in a directory are available to talk and which ones choose not to be disturbed, and increase accessibility of enterprise and personal contact information from mobile phones.

A system, method and apparatus for activating and deactivating features in a mobile telecommunications system based upon the position of a mobile station. An accurate position of the mobile station is periodically determined and compared with stored coordinates for a specific location. Depending upon the outcome of this comparison, selected features are automatically activated or deactivated.

A 3G-camera phone (9) user may transfer photographic images from 3G-camera phone to an image viewing device (11) associated with a residential telephone (13) accessible on the PSTN telephone network (3). Both the image viewing device (11) and telephone (13) are connected to narrowband PTSN POTS telephone line (25). Through use of a call waiting (6) feature of the networks, data transfer is performed over a single narrowband PTSN POTS line with the voice conversation put on hold. Reciprocal image transmission is also possible. Like data transfers may also be made to telephone users having broadband DSL (45, 47 FIGS. 8 &10) or CATV (54, 57 FIGS. 9 &11) or VoIP (82, FIGS. 10 &11) services. An Internet (7) connected fileserver (15) uses a lookup table (23) to determine the kind of line to which the image viewing device is connected and select the appropriate routing for the image transfer.

A network-based system and method for providing anonymous voice communications using the telephone network and data communications links under the direction of a Call Broker and associated network elements. A user (the call initiator) present in a text chat room session establishes a data connection to Call Broker and, after qualifying for access (e.g., using credit card information) and providing a callback number, receives voice session information and participant access codes for each desired participant in a voice call. The initiator causes session information and participant codes to be passed to one or more selected chat participants in the current text chat room. When a selected participant uses the received session information, and enters the received participant code and a callback number, the Call Broker in cooperation with a Network Adjunct Processor (NAP) completes voice links to the initiator and the selected participant(s). The need for each party to have a second subscriber line is advantageously avoided by having the Call Broker arrange to have one or more voice links completed through a VoIP link, and further reduces the need for second lines for participants by forwarding a Call Broker—placed call to a busy participant line to the participant's Internet Service Provider (ISP), which then sends a message to the participant announcing one or more options for receiving the incoming call, including receiving the incoming call through a VoIP link.

A system is disclosed for the automatic detection of fraudulent activity on a transaction network, for which each transaction over the network has an associated identifier. In one embodiment, the system includes voice comparison means for comparing a first sampled voice of a user of a first transaction with a subsequently sampled voice of a user of a subsequent transaction having an identical identifier to that of the first transaction. Control means in the form of a voice-based fraud detection engine is provided for determining, from said comparison, a profile of user usage that is representative of a total number of different users of the associated identifier. In a preferred embodiment, the system also includes voice sampling means for sampling a voice of the user of the first transaction to generate a first voice sample.

The present invention discloses a method of providing a Missed Call Alert (MCA) for a missed call to a first device in a first telecommunications network, wherein the MCA is provided to a second device in a second telecommunications network. The method comprises forwarding a call missed by the first device to a forwarding address in the second telecommunications network, and obtaining missed call details from the forwarded call at the second telecommunications network. The missed call details comprise the calling party address and the address of the first device. The method further comprises identifying the address of the second device, wherein the second device is associated with the first device, and alerting the second device of the missed call to the first device.

A system is disclosed for the automatic detection of fraudulent activity on a transaction network, for which each transaction over the network has an associated identifier. In one embodiment, the system includes voice comparison means for comparing a first sampled voice of a user of a first transaction with a subsequently sampled voice of a user of a subsequent transaction having an identical identifier to that of the first transaction. Control means in the form of a voice-based fraud detection engine is provided for determining, from said comparison, a profile of user usage that is representative of a total number of different users of the associated identifier. In a preferred embodiment, the system also includes voice sampling means for sampling a voice of the user of the first transaction to generate a first voice sample.

A network for customer care and distribution of update packages to electronic devices makes it possible to efficiently manage and update firmware and software in devices. A provisioning server in the network employs provisioning means to update configuration, provision devices and manage devices. An electronic device capable of receiving these update packages comprises a update client that is capable of updating the device.

The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.

A system and method are provided for controlling communications privacy in a Home Network telephone system. The method comprises: using a gateway to send and receive calls on at least one external telephone line; supplying privacy and public mode bridging options; and, selectively excluding bridges between external telephone lines and a plurality of Home Network endpoints. In response to the privacy mode being selected, the gateway bridges a call between a first external telephone line and a first endpoint, and prevents bridges between the first external telephone line and other endpoints in the system. Alternately, when the public mode is selected, the gateway bridges a call between the first external telephone line and the first endpoint; and permits bridges between the first external telephone line and other endpoints in the system. That is, while the call is bridged to the first endpoint, a bridge is added between the first telephone line and the second endpoint. The privacy and public mode bridging options are selected with respect to nodes. A node can be an external telephone line or an endpoint. That is, a privacy or public mode of operation can be selected for a first external telephone line, whether calls are received or originated through the Home Network telephone system. Likewise, a privacy or public mode of operation can be selected for a particular endpoint, regardless of whether the endpoint receives or originates the call.

A software suite is disclosed for routing communication events over a data-packet-network using an IP session initiation and management protocol. The software suite comprises, a server application running on the network for computing and serving routing determinations per request, a session management application running on the network for initiating and managing routed and established session events, a parsing application running on the network for parsing request data received under session initiation protocol and a conversion application running on the network for converting data received under session initiation protocol into a routing request. All received communication requests for routing are in the form of the session initiation protocol wherein they are parsed and converted into routing requests processed by the server application and routed to determined destinations and wherein events are established as session events conducted under the session initiation and management protocol.

A method for integrating fixed terminals in a mobile telecommunications network capable of handling calls to and from registered subscribers, comprising the steps of:connecting the fixed terminals through fixed lines to an interface unit for the mobile network;providing a register for storing, for each subscriber, subscriber information by which the subscriber is addressable;storing, as part of the subscriber information, access information specifying one or more predefined access types, that are available for that subscriber, and specifying whether or not the subscriber has multiple access to the network; andcontrolling the call handling on the basis of the stored access information.

In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.

A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.

An interface engine that is communicatively connected to a packet-switched network and to a legacy circuit-switched network uses a call processing protocol, such as the session initiation protocol (SIP), for packet-switched network communications and uses a legacy signaling protocol, such as IS-41, for legacy circuit-switched communications. In response to a registration request initiated by a subscriber device on the packet-switched network, the interface engine obtains a service profile for the subscriber from a call processing system, such as a home location register (HLR), of the legacy circuit-switched network. Service parameters derived from the service profile and stored in a service database may be used to apply services on the packet-switched network for the subscriber device.

An approach for monitoring interaction between individuals engaged in a communication session is disclosed. The individuals are described herein as a customer service representative and a customer and the communication session is accomplished over a communication network. Audio data embodying the communication session is copied and stored to a media file in conjunction with video data captured by a video capture device monitoring the customer service representative. The media file is a data structure in which the audio data and the video data are stored in segmented fashion. Each segment of audio data is associated with a segment of video data based on a common time reference, thereby providing synchronized documentation of the communication session. The media file is stored on a database and available to a supervisor using a server computer to monitor the communication session for quality assurance or other evaluation purposes.

A method for dynamically building and maintaining call priority information for use in emergency calls from a client device to an emergency call center is provided. The method provides a plurality of communication connections operable on at least one communication system, and each of the plurality of communication link comprises a plurality of metrics. The method further determines by the client device whether each of the plurality of communication connections is active, and evaluates each of the plurality of metrics for each of the active communication connections, and orders sequentially the plurality of active communication connections based on at least one of the plurality of evaluated metrics.

A system and method for exchanging short voice messages between devices connected to a network is provided. This system includes server components that are capable of being connected to a network and support the transmission, receipt, storage, and playback of short voice messages and location information. This system can also include software clients installed on mobile devices, desktop computers, and / or other remote computers that are connected to a network. These clients may also support voice modification of transmitted audio. This method enables asynchronous communication such that users may transmit voice messages and / or locations to recipients and the recipients may be alerted that messages have arrived, even if their clients are not active. The system of the invention provides privacy to the users of the system by allowing for multi-level privacy and trust settings, and by concealing a sending client's IP address from the receiving client.

A system and method that provides reliable connectivity of conference calls by ensuring that sufficient network resources are available at the time of the requested conference calls. The system includes multiple endpoints for requesting conference calls, and a gatekeeper bound to a resource scheduler such that requested conference calls are scheduled via the scheduler according to connectivity policies maintained by the gatekeeper.

The performance of a voice conference using a packet-based conference bridge can be improved with a number of modifications. In one modification, the conference bridge receives speech indication signals from the individual packet-based terminals within the voice conference, these speech indication signals then being used by the conference bridge to select the talkers within the voice conference. This removes the need for speech detection techniques within the conference bridge, hence decreasing the required processing power and the latency within the conference bridge. In another modification, the conference bridge sends addressing control signals to the individual packet-based terminals selected as talkers, these addressing control signals directing the terminals selected as talkers to directly transmit their voice data packets to the other terminals within the voice conference. This direct transmission of voice data packets can reduce transcoding and latency within the network. These two modifications could further be combined, resulting in a conference bridge that receives speech indication signals, selects the talkers for the voice conference and outputs addressing control signal to the talkers. In this case, the advantages of the two modifications are gained as well as additional capacity advantages resulting from no voice signals actually traversing the conference bridge.

Method and apparatus to monitor MQoS of wireless mobile devices is described. In one embodiment, the present invention provides a method to monitor the health of 3G mobile devices and provide a status check of such health to network technicians, supervisors, and management. In one aspect, mobile devices on the network perform measurement of MQoS factors that are reported to a quality of service backend. The MQoS data is combined to show current and historical network status. In another aspect, alarms may be set to notify specific managers when manager programmable conditions occur, such as low system performance, or specific error conditions occur. Reports may be generated summarizing and illustrating performance in tabular and graphical form. Parameters used for testing and monitoring mobile devices may be input to specific mobile devices or groups of mobile devices in a system. In one aspect, customer care or call centers may be enabled to request specific tests from specific mobile devices and utilize the overall network status to diagnose and / or resolve customer issues.

A method and apparatus for determining what level of performance must be maintained by a second communication service so as to be perceived as being of equal quality to a first communication service, especially where the second communication service is subject to additional impairments not experienced by the first communication service. In one example embodiment, the present invention is applied to determining what combinations of packet loss rate and packet delay are tolerable where a packet switched telephony service is desired to be perceived to be substantially equivalent to a traditional toll-quality non-packet-switched telephone service. Empirically derived models are used to relate user perception to objectively measurable characteristics, such as packet loss rate.

The present invention provides geographically fixed receiver functionality for subscriber information which specifies the subscriber's identity in a mobile telecommunications system. This is achieved in accordance with the present invention by associating the Subscriber Identification Information (SII) with a fixed geographical reference point rather than with a particular device. In accordance with one embodiment of the present invention the access point lies outside the radio telecommunications system. In this embodiment, the control signals of the mobile system must be transmitted right up to the subscriber's premises. In a further preferred embodiment the access point lies in the radio telecommunications system. In the latter embodiment, the control signals of the mobile telecommunications system may be terminated in an access node which may be conveniently located in a wired base station. In this embodiment, the control signals of the mobile telecommunications system are not transmitted to the customer premises. Also, the voice coding typically used in mobile telecommunications systems may be terminated at the access node and not at the customer premises. In another embodiment of the invention, the functions of the access node of the previous embodiment is shared between an access base station and a responder on the customer's premises. The responder is capable of responding to certain inquiries initiated in the wireless network, e.g. to provide subscriber identity information or to provide the result of an encryption algorithm carried out on a random number supplied from the wireless network.

A secondary directory telephone number (SDN) is assigned either to each voice over IP (VOIP) IP port utilized by subscribers or to each public safety access point (PSAP). The SDN, MAC address of the IP port accessed by a subscriber, and geographic location of the SDN or MAC address are stored in a database. This information is accessed by the PSAP based on SDN or MAC address to obtain the location of a VOIP subscriber to facilitate providing emergency services in response to a 911 call by a VOIP subscriber.

A communication-status notification apparatus enabling a subscriber to observe various kinds of communication status in a network easily via the subscriber's own terminal in a communication system. The apparatus includes a request analysis section for discriminating whether or not voice data received by gateway equipment from a subscriber terminal contains a request on monitoring / controlling or notifying of a communication status in the network and for analyzing the content of the request when contains, a communication-status monitor / control section for monitoring / controlling the communication status responsive to the content of the request analyzed by the request analysis section based on a processing status of the voice data in the gateway equipment, and a communication-status notification section for notifying the subscriber terminal of the communication status monitored / controlled by the communication-status monitor / control section via the gateway equipment responsive to the content of the request analyzed by the request analysis section. The apparatus is useful when applied to VoIP gateway equipment or the like used for a VoIP communication system.

A system and process for discovery between endpoint component devices and computing devices residing in the same delimited space, such as conference room, in cases where the devices are connected to a common local network, is presented. The present invention allows a device in the space to discover the presence and network address of another device in the space, which then allows the first device to negotiate with the discovered device to facilitate the transfer of data and other communications over the common network. However, this discovery is accomplished without the use of the common network, and is limited to discovering devices residing in the same delimited space also containing the discoverable devices.

There is disclosed a transceiver for use in a base station of a fixed wireless network that communicates with a plurality of subscriber transceivers via time division duplex (TDD) channels. The transceiver comprises: 1) a receiver front-end for receiving data burst transmissions from the plurality of subscriber transceivers in an uplink portion of a TDD channel, wherein the receiver front-end demodulates the received data burst transmissions into a digital baseband signal in-phase (I) signal and a digital baseband quadrature (Q) signal; 2) a first frequency domain feedforward equalization filter for receiving the I signal; 3) a second frequency domain feedforward equalization filter for receiving the Q signal; 4) an adder for producing a combined symbol estimate sequence; 5) a slicer for receiving and quantizing the combined symbol estimate sequence; and 6) a time domain feedback filter for generating a symbol correction sequence.

Methods and systems are disclosed that allow for the exchange of voice mail messages between different VMSs of different service providers and / or in different networks by the transmission of such messages through a data network using a standard protocol of the data network. Methods and systems also are disclosed that validate message transactions among subscribers receiving regional messaging services over the PSTN. The subscribers are located in different geographic areas and may be provided their voice, facsimile or data messaging services by different companies. The present invention validates passing messages (data) among customers of potentially different companies located in different areas by assessing the validity of the transaction in light of a number of conditions, including applicable regulatory or business conditions.