367results about "Network/exchange types" patented technology

A communication-status notification apparatus enabling a subscriber to observe various kinds of communication status in a network easily via the subscriber's own terminal in a communication system. The apparatus includes a request analysis section for discriminating whether or not voice data received by gateway equipment from a subscriber terminal contains a request on monitoring / controlling or notifying of a communication status in the network and for analyzing the content of the request when contains, a communication-status monitor / control section for monitoring / controlling the communication status responsive to the content of the request analyzed by the request analysis section based on a processing status of the voice data in the gateway equipment, and a communication-status notification section for notifying the subscriber terminal of the communication status monitored / controlled by the communication-status monitor / control section via the gateway equipment responsive to the content of the request analyzed by the request analysis section. The apparatus is useful when applied to VoIP gateway equipment or the like used for a VoIP communication system.

A network-based system and method for providing anonymous voice communications using the telephone network and data communications links under the direction of a Call Broker and associated network elements. A user (the call initiator) present in a text chat room session establishes a data connection to Call Broker and, after qualifying for access (e.g., using credit card information) and providing a callback number, receives voice session information and participant access codes for each desired participant in a voice call. The initiator causes session information and participant codes to be passed to one or more selected chat participants in the current text chat room. When a selected participant uses the received session information, and enters the received participant code and a callback number, the Call Broker in cooperation with a Network Adjunct Processor (NAP) completes voice links to the initiator and the selected participant(s). The need for each party to have a second subscriber line is advantageously avoided by having the Call Broker arrange to have one or more voice links completed through a VoIP link, and further reduces the need for second lines for participants by forwarding a Call Broker—placed call to a busy participant line to the participant's Internet Service Provider (ISP), which then sends a message to the participant announcing one or more options for receiving the incoming call, including receiving the incoming call through a VoIP link.

A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.

The performance of a voice conference using a packet-based conference bridge can be improved with a number of modifications. In one modification, the conference bridge receives speech indication signals from the individual packet-based terminals within the voice conference, these speech indication signals then being used by the conference bridge to select the talkers within the voice conference. This removes the need for speech detection techniques within the conference bridge, hence decreasing the required processing power and the latency within the conference bridge. In another modification, the conference bridge sends addressing control signals to the individual packet-based terminals selected as talkers, these addressing control signals directing the terminals selected as talkers to directly transmit their voice data packets to the other terminals within the voice conference. This direct transmission of voice data packets can reduce transcoding and latency within the network. These two modifications could further be combined, resulting in a conference bridge that receives speech indication signals, selects the talkers for the voice conference and outputs addressing control signal to the talkers. In this case, the advantages of the two modifications are gained as well as additional capacity advantages resulting from no voice signals actually traversing the conference bridge.

Method and apparatus to monitor MQoS of wireless mobile devices is described. In one embodiment, the present invention provides a method to monitor the health of 3G mobile devices and provide a status check of such health to network technicians, supervisors, and management. In one aspect, mobile devices on the network perform measurement of MQoS factors that are reported to a quality of service backend. The MQoS data is combined to show current and historical network status. In another aspect, alarms may be set to notify specific managers when manager programmable conditions occur, such as low system performance, or specific error conditions occur. Reports may be generated summarizing and illustrating performance in tabular and graphical form. Parameters used for testing and monitoring mobile devices may be input to specific mobile devices or groups of mobile devices in a system. In one aspect, customer care or call centers may be enabled to request specific tests from specific mobile devices and utilize the overall network status to diagnose and / or resolve customer issues.

Telephonic systems for communication over computer networks comprise telephonic devices with means for symbol entry and programmable electronic devices allowing the telephonic devices to conduct audio and other forms of communication over computer networks upon entry of appropriate symbols through the means for symbol entry on the telephonic devices.