The invention discloses a human-machine voice interaction method and a human-machine voice interaction system. The method includes: acquiring voice information of a user, analyzing the voice information to obtain a language type, adopting a recognition mode corresponding to the language type to recognize the voice information, searching for matching the voice information with pre-stored feedback voice information to obtain matched feedback voice information, and searching for matching the recognized voice information with pre-stored feedback video information to obtain matched feedback video information; if the two types of information are in association, synchronously outputting the two types of information. By means of the human-machine voice interaction method, voice of various languages can be recognized to realize interaction of various languages, and video and audio synchronous reaction can be realized as well to achieve better customer experience; further, by judgment of the association between the feedback voice information and the feedback video information, consistency of the feedback voice information and the feedback video information is realized, interaction accuracy is improved, and higher harmonization and synchronization in voice and image can be achieved.