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66results about "Detecting faulty hardware using fault dictionaries" patented technology

System and method for root cause linking of trouble tickets

A system and method for providing an accurate root cause failure by linking user incident reports to the root cause failure in a diagnostic database that reflects the system's current configuration. The system is pre-populated with pre-identified symptoms that are associated with assets in the system. The pre-identified symptoms are inactive until actual failures with assets are detected by a monitoring application. After the pre-identified symptoms become active, they are presented to service representatives who also answer calls from users. The activated pre-identified symptoms are used to assist the service representatives to solve problems observed by the users.
Owner:IBM CORP

APU troubleshooting system

A system, method, and computer program product assist a technician in troubleshooting an aircraft auxiliary power unit (APU). A portable computer is couplable of download the fault data captured in a memory of the ECU. The fault data corresponds to one or more instances of APU failure. The computer is further programmed to compare the fault data to predetermined fault patterns stored in a database. Each record of the database has one of the fault patterns, a corresponding fault indication, and a corresponding service recommendation indication. The computer is further programmed so that when a record in which the fault pattern matches the fault data is found, the corresponding fault indication and service recommendation are retrieved from the database and provided to the technician via the computer's display or other suitable output mechanism.
Owner:HAMILTON SUNDSTRAND CORP

System for automated problem detection, diagnosis, and resolution in a software driven system

In many systems, computer software is a common source of failure or instability. The proliferation of multiple interacting applications from several different software vendors leads to “emergent” problems that are difficult or impossible to predict or prevent. The problems are compounded by the use of networks, which introduce the added complexity of applications on multiple machines interacting in complex scenarios. As a result, many business and home users are hindered from using software-based systems to their fullest potential. More effective use of these systems can be aided by an application which can provide services for monitoring, diagnosing, and solving problems that occur in the operation of the machines at a customer facility. In the system described herein, a database contains entries with executable code that can make use of these services in order to monitor, diagnose, and solve specific problems. Each entry in the database addresses a specific problem. The executable code is designed to isolate and recognize the problem, and then implement a fix or workaround for that problem. The executable code is designed to completely automate the entire process of detection and resolution of the problem. Further, manual intervention may be employed to complete the diagnosis or solution.
Owner:HFN LLC

Method and apparatus for identifying a failure mechanism for a component in a computer system

One embodiment of the present invention provides a system that identifies a failure mechanism for a component. The system first constructs a library of failure signatures from a set of components, wherein each failure signature in the library characterizes a known failure mechanism associated with a component in the set of components. Next, the system receives a telemetry signal which is measured from a component under surveillance. The system then determines if there is an anomaly in the telemetry signal. If so, the system performs pattern-matching operations between the telemetry signal and failure signatures in the library. Next, if a match is found, the system identifies the failure mechanism for the component under surveillance based on the matching failure signature.
Owner:ORACLE INT CORP

System for automated problem detection, diagnosis, and resolution in a software driven system

In many systems, computer software is a common source of failure or instability. The proliferation of multiple interacting applications from several different software vendors leads to “emergent” problems that are difficult or impossible to predict or prevent. The problems are compounded by the use of networks, which introduce the added complexity of applications on multiple machines interacting in complex scenarios. As a result, many business and home users are hindered from using software-based systems to their fullest potential. More effective use of these systems can be aided by an application which can provide services for monitoring, diagnosing, and solving problems that occur in the operation of the machines at a customer facility. In the system described herein, a database contains entries with executable code that can make use of these services in order to monitor, diagnose, and solve specific problems. Each entry in the database addresses a specific problem. The executable code is designed to isolate and recognize the problem, and then implement a fix or workaround for that problem. The executable code is designed to completely automate the entire process of detection and resolution of the problem. Further, manual intervention may be employed to complete the diagnosis or solution.
Owner:HFN LLC

Arrangement and method for model-based testing

An electronic arrangement for analyzing a model-based testing scenario relating to a system under test (SUT), includes a model handler entity for obtaining and managing model data indicative of a model intended to exhibit the behavior of the SUT, a test plan handler entity for obtaining and managing test plan data indicative of a number of test cases relating to the model and expected outcome thereof, a test execution log handler entity for obtaining and managing test execution log data indicative of the execution of the test cases by the test executor and / or SUT, a communications log handler entity for obtaining and managing communications log data indicative of message traffic between the test executor entity and SUT, and an analyzer entity for detecting a number of failures and their causes in the model-based testing scenario on the basis of model, test plan, test execution log and communications log data.
Owner:TEKNOLOGIAN TUTKIMUSKESKUS VTT

Processes for assisting in troubleshooting

A systematic process is disclosed for isolating customer issues with computer systems and implementing solutions to those issues. A basic troubleshooting methodology provides a systematic approach by which a technician can efficiently define and resolve a customer's problem. The methodology seeks to identify the symptoms and scope of a customer's problem and provides a series of interrelated and layered steps for arriving at a solution to the problem.
Owner:BELLSOUTH INTPROP COR

Method of capturing Problem Resolution for Subsequent Use in Managed Distributed Computer Systems

A method and apparatus is provided for use in resolving problems in an event managed IT or computer system that has very unique characteristics. When the system operator is alerted to a problem, the workflow of the operator is captured, as the operator carries out a succession of corrective actions to fix the problem. The captured workflow is then stored with a signature identifying the problem, for use if a similar problem occurs later. One embodiment of the invention discloses a method that comprises identifying a system problem having a characteristic signature, and performing a succession of steps to fix the problem. A record is made of the succession of steps as they are respectively performed, and the succession of steps is stored together with the problem signature. The signature can identify a similar problem in the future, which can then be fixed using the succession of steps.
Owner:IBM CORP

System and method for detecting temporal relationships uniquely associated with an underlying root cause

Methods and systems are provided for detecting temporal relationships that are uniquely associated with a selected root cause. The method comprises identifying error codes associated with a root cause, wherein each error code comprises a plurality of event indicators and temporal data describing when the event indicator was generated, analyzing each of the error codes to detect a combination of event indicators that is associated with error codes corresponding to the selected root cause and to a non-selected root cause, and detecting a temporal relationship involving the combination of event indicators, wherein the temporal relationship is uniquely associated with error codes corresponding to the selected root cause.
Owner:HONEYWELL INT INC

Intelligent maintenance system based on WMI technique and decision tree classification algorithm

The invention provides an intelligent maintenance system based on a WMI technique and a decision tree classification algorithm. The intelligent maintenance system comprises a client, a control terminal, a log server and a database server, wherein the client and the control terminal achieve data communication with the log server through the Internet, and the log server is in communication connection with the database server. According to the intelligent computer accessory maintenance system based on the WMI technique and the decision tree classification algorithm, an application directly acquires error information of a computer accessory or manual input error information of a user through the WMI technique, the client accesses the server through the Internet, and the server accurately acquires a wrong solution through the decision tree algorithm and feeds the solution to the client; meanwhile, after the user solves a failure of the computer accessory, the server automatically generates a maintenance log file for being used in next-time maintenance, the precise solution is provided for maintenance of the computer accessory, and meanwhile extensive expenditure is saved.
Owner:曹圣航

Prognosis of faults in electronic circuits

A process for a prognosis of faults in electronic circuits identifies parameters of a circuit under test. An upper and a lower limit is determined for one or more components of the circuit under test. A population of faulty and non-faulty circuits are generated for the circuit under test, and feature vectors are generated for each faulty and non-faulty circuit. The feature vectors are stored in a fault dictionary, and a feature vector for an implementation of the circuit under test in a field operation is generated. The feature vector for the implementation of the circuit under test in the field operation is compared to the feature vectors in the fault dictionary.
Owner:HONEYWELL INT INC

Complex electronic system fault diagnosis method based on fault propagation network

The invention discloses a complex electronic system fault diagnosis method based on a fault propagation network, and the method comprises the steps: building a fault propagation directed graph of a complex electronic system through employing a graph theory, and achieving the storage and hierarchical optimization of the fault propagation directed graph through employing a matrix theory; simplifyingthe fault propagation network according to the fault phenomenon nodes; establishing a candidate fault source set by calculating the information output intensity and the working intensity of the nodes; and finally, calculating the comprehensive influence degree of the fault source by using an entropy weight method so as to determine a fault source therefrom. According to the invention, a fault propagation network is established based on a physical structure of a complex electronic system; the modeling problem of fault diagnosis of a complex electronic system is solved; design indexes such as the information output quantity and the fault-free working time of system components are utilized to solve the quantification problem of the system fault propagation influence relation, meanwhile, dependence on fault historical data is avoided, a fault source can be rapidly recognized and positioned, and the fault diagnosis capacity of a complex electronic system is improved.
Owner:XIJING UNIV

Automated system for intelligent error correction within an electronic blockchain ledger

A system for automated and intelligent error correction within an electronic blockchain ledger is provided. The system may analyze unformatted / unstructured blockchain event logs using machine learning algorithms in order to identify and label the errors within the event logs. Based on the identified errors, the system may use predictive analysis in conjunction with error or rule repositories and / or machine learning to identify potential solutions to the identified errors. Once the potential solutions have been identified, the system may automatically attempt to rectify the blockchain transaction errors using the potential solutions. The system may further comprise trend / correlation analyses and reporting functions regarding various metrics and may output said metrics in various accessible formats.
Owner:BANK OF AMERICA CORP
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