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90results about How to "Facilitate dialogue" patented technology

Method and apparatus for customizing conversation agents based on user characteristics

A conversation-simulating system facilitates simulating an intelligent conversation with a human user. During operation, the system can receive a user-statement from the user during a simulated conversation, and generates a set of automatic-statements that each responds to the user-statement. The system then determines a set of behavior-characteristics for the user, and computes relevance scores for the automatic-statements based on the behavior-characteristics. Each relevance score indicates an outcome quality that the user is likely to perceive for the automatic-statement as a response to the user-statement. The system selects an automatic-statement that has a highest relevance score from the set of automatic-statements, and provides the selected automatic-statement to the user.
Owner:XEROX CORP

Software solution management of problem loans

An improved and automated ASP-delivered loan workout system, inclusive of communication architecture and software method that assists a user in improving the dialogue and counseling sessions between user, borrower, and other involved parties, and which increases loan servicer efficiency while decreasing the time and expense necessary to process loss mitigation cases-including identification of an appropriate financial workout solution, via the use of logical decision tree-based interviews-increases the rate of identification of viable loss mitigation options, and selects and manages the best loss mitigation solution, all in real-time, and within investor and lender requirements, within loan guarantor and insurer conditions, and in compliance with rapidly changing industry standards and government rules.
Owner:MSTD

Conversational interface having visual representations for interactive data gathering

An interactive application on a graphical user interface (GUI). The application allows a user to communicate with their device through a two-way dialogue between a digital character and a user profile operated by the user, the conversation driven by an XML based document and having behavior identical to short message services. In one illustrative embodiment, the user interface includes chat bubbles between the digital character and the user profile to obtain information from the user. Associated with the chat bubbles are input controls, the input controls allowing the user to enter in information. The user interface provides single selection controls, multi-selection controls, numeric controls, text entry controls, physical dimension controls, and pricing selection controls to provide a user friendly environment.
Owner:GILDRED TYLER +1

Methods and systems for enabling the injection of sounds into communications

Methods and systems enable the injection of sound effects, for example professional voices, music, special effects, etc. into electronic communications, for example mobile telephone conversations, land line telephone conversations, voice over Internet protocol conversations, etc. In various disclosed embodiments of the invention, the sound injection occurs through a simplified process, each sound effect being classified both by category and specific sound. In different embodiments, a sound effect is selected through the selection first of a category followed by a specific sound, or by the direct selection of a specific sound from within a category.
Owner:LAM BIN WAI

Methods and systems for enabling users to inject sound effects into telephone conversations

InactiveUS20070041582A1Enhances phone conversationFacilitate dialogueMicrophonesLoudspeakersVideo playerAudio frequency
Methods and systems enable a user to inject sound clips from an audio device into a telephone conversation. The invention includes an adapter that connects to an audio player, a user listening device, and a communication device such as a telephone. In different embodiments, these connections may be wired, wireless or a combination of both. The audio player is selectable and of the type wherein stored audio clips can be changed, for example an MP3 player, CD or DVD player, video player, computer or the like. In operation, the user selects an audio clip from the audio device for substantially immediate and simultaneous playback through the user listening device and the telephone. In this manner, both the user and any other party to the telephone conversation can hear the audio clip substantially simultaneously.
Owner:LAM BIN WAI

Method and system for facilitating a user-machine conversation

The present teaching relates to facilitating a user-machine conversation. In one example, a query is obtained from a user. The query is directed to a first conversational bot. A reply in response to the query is obtained from the first conversational bot. A degree of validity of the reply is determined based on the reply and the query. A second conversational bot is determined based on the query and the degree of validity. The conversation is directed to the second conversational bot with the query.
Owner:VERIZON PATENT & LICENSING INC

Voice conference control from an instant messaging session using an automated agent

A system and method for using one communication mode, such as instant messaging, to initiate and manage an alternative communication mode conversation. In one exemplary embodiment, an automated agent transfers conversation participants from an instant messaging conversation to a voice conversation by accepting an instant message command from a conference organizer and interacting with a voice conversation platform to call the instant messaging conversation participants on the telephone. One or more conversation participants can manipulate the conversation via commands to the automated agent using the first communication mode.
Owner:UBIQUITY SOFTWARE CORP

Radio interoperability system

Various governmental agencies each utilize one of four currently available radio frequency bands to facilitate intra-agency communications. Each of the radio frequency bands includes a mutual-aid channel. In the practice of the present invention whenever a state of emergency involving a particular agency is determined, the agency is directed to tune its radio communication system to the mutual-aid channel within the radio frequency band utilized by the agency. The mutual-aid channels of all of the radio frequency bands are interconnected during the state of emergency thereby facilitating communication among all of the agencies that are affected by the emergency.
Owner:LONE STAR CONCEPTS L L C

Method and system for coordinating data and voice communications via customer contact channel changing system

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call centre ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web ) servers. The world wide web servers are used to allow customers with computer equipment to access information from an organizations databases in a self service mode. Frequently these customers have questions best answered by human ACD agents. With this invention the connection between the customer with the question and the agent with the answer is done quickly and efficiently with both parties sharing screens of common information. Also control is retained by the customer to make the call happen when they want it.
Owner:PRAGMATUS TELECOM

Hat Cell Phone Holder

A cellular phone holding device designed to allow the practitioner to conduct conversations on the phone with limited physical interaction with the phone during activities or while performing manual tasks. The device holds the cellular phone in a pocket portion that attaches to a hat and properly aligns with the ear and cheek to facilitate communication. The device may involve hats of any style, shape, color or size. Further, the pocket portion of the device affixes to the inside or the outside of the hat depending on the need of the practitioner. In an alternative embodiment, the device is a pocket style holder for a cellular phone that removeably affixes to a hat or headpiece of any style, size or design.
Owner:STEWART ANTHONY

Modular carbon monoxide poisoning prevention system

A carbon monoxide poison prevention system comprising: a system smartphone application; a system website functionality; hardware comprising a Bluetooth enabled smart carbon monoxide sensor; hardware comprising a portable carbon monoxide prevention system; and a module vehicle carbon monoxide prevention system, hardware comprising a building carbon monoxide prevention system or a combination of both module and hardware.
Owner:ECONOMY THEODORE F +1

Systems and methods that facilitate in-order serial processing of related messages

The present invention relates to systems and methods that facilitate serial access to related messages stored within a queue. The systems and methods comprise a conversation manager that generates conversation groups and associated conversation group identifiers for related messages, wherein related messages are associated with one or more dialog conversations between services. The conversation manager utilizes a respective conversation group identifier to lock a conversation group and provide exclusive serial access to the related messages therein and any related incoming messages to a reader such that only one reader at a time can access and process the related messages; other readers can still concurrently dequeue and process messages associated with other conversation groups. The present invention employs order queuing techniques that ensure messages are stored in-order, which facilitates in-order serial processing of messages in a conversation group.
Owner:MICROSOFT TECH LICENSING LLC

System and Method for Monitoring and Visualizing Emotions in Call Center Dialogs by Call Center Supervisors

ActiveUS20180124242A1Simplified visual representation of emotional stateLimited stateDrawing from basic elementsSemantic analysisVisual perceptionMood state
A method, system, and a computer program product are provided for monitoring an emotional state of a conversation by monitoring a communication between first and second persons to determine an emotional state of the communication, providing a visual representation of the emotional state of the communication for display to a person having access to the communication, and performing an intervention action to improve the emotional state of the communication in response to detecting the emotional state of the communication meets one or more specified intervention criteria.
Owner:IBM CORP

Apparatus and method for report sharing within an instant messaging framework

A computer implemented method includes sending to a report server a first request for report content initiated by a first user. The report content is served to the first user. The report content is displayed to the first user. A second request from the first user is sent to the report server to share the report content with a second user. That the second user has permission to view the report content is confirmed. The report content is served and displayed to the second user.
Owner:BUSINESS OBJECTS SOFTWARE

System and Method for Monitoring and Visualizing Emotions in Call Center Dialogs at Call Centers

InactiveUS20180124243A1Simplified visual representation of emotional stateLimited stateDrawing from basic elementsSpecial service for subscribersComputer programVisual perception
A method, system, and a computer program product are provided for monitoring an emotional state of a conversation by monitoring a communication between first and second persons to determine an emotional state of the communication, providing a visual representation of the emotional state of the communication for display to a person having access to the communication, and performing an intervention action to improve the emotional state of the communication in response to detecting the emotional state of the communication meets one or more specified intervention criteria.
Owner:IBM CORP

Conversation System and Conversation Software

ActiveUS20080319748A1Improved capability of followingImprove reliabilitySpeech recognitionNatural language processingSoftware
A first domain satisfying a first condition concerning a current utterance understanding result and a second domain satisfying a second condition concerning a selection history are specified. For each of the first and second domains, indices representing reliability in consideration of the utterance understanding history, selection history, and utterance generation history are evaluated. Based on the evaluation results, one of the first, second, and third domains is selected as a current domain according to a selection rule.
Owner:HONDA MOTOR CO LTD

Absorbent article

InactiveCN102014823AHelp intellectual developmentFacilitate dialogueAbsorbent padsBaby linensEngineeringCrotch
An absorbent article which can make a wearer sight a changed design particularly at a diaper change. A waist elastic element (3) is set on a diaper (1) in a stretched state in a rear waist region (6) of the diaper (1), and the elastic element (3) is provided with plural slits (16) which run in the longitudinal direction (Y) and pass through in the thicknesswise direction. When the diaper (1) is worn, the waist elastic element (3) is stretched, so that the slits (16) form openings (27). In a first design area (23) present on the periphery of the slits (16), stems and tails are so printed as to fit the slits (16). When the slits (16) are widened to form the openings (27), the openings (27) are recognized as heads to form notes. In an area spread from the first design area (23) to a crotch region (7), a second design area (24) is formed and a picture of an instrument-playing character is printed in the area (24). Thus, the diaper can make a wearer feel as if the notes appearing in the first design area (23) came from the instrument.
Owner:UNI CHARM CORP

Radio interoperability system

Various governmental agencies each utilize one of four currently available radio frequency bands to facilitate intra-agency communications. Each of the radio frequency bands includes a mutual-aid channel. In the practice of the present invention whenever a state of emergency involving a particular agency is determined, the agency is directed to tune its radio communication system to the mutual-aid channel within the radio frequency band utilized by the agency. The mutual-aid channels of all of the radio frequency bands are interconnected during the state of emergency thereby facilitating communication among all of the agencies that are affected by the emergency.
Owner:HAMILTON GORDON E

Social network driven system and methods for environmental planning and design

A social network driven system and methods directed to the planning and design of an environment that enables users to share and exchange information related to components and elements related to the parcel as well as the consequences or impact of a particular architectural landscape.
Owner:CORNELL UNIVERSITY

Method and apparatus for customizing conversation agents based on user characteristics using a relevance score for automatic statements, and a response prediction function

A conversation-simulating system facilitates simulating an intelligent conversation with a human user. During operation, the system can receive a user-statement from the user during a simulated conversation, and generates a set of automatic-statements that each responds to the user-statement. The system then determines a set of behavior-characteristics for the user, and computes relevance scores for the automatic-statements based on the behavior-characteristics. Each relevance score indicates an outcome quality that the user is likely to perceive for the automatic-statement as a response to the user-statement. The system selects an automatic-statement that has a highest relevance score from the set of automatic-statements, and provides the selected automatic-statement to the user.
Owner:XEROX CORP

Method for classifying users and apparatus thereof

The invention discloses a method for classifying users and an apparatus thereof. The method comprises the following steps: according to preset position division information, establishing a position division sublist in a stored user list mapped by each user respectively; receiving user position information uploaded by the each user through a user terminal, inquiring and acquiring the user list which comprises the user, and placing the user in the user list into the position division sublist corresponding to the user position information; receiving a pull request from the user, inquiring and acquiring the position division sublist information in the user list mapped by the user, carrying position division sublist information in a pull request response and sending the pull request response to the user terminal used by the user so that the user terminal carries out displaying according to the received position division sublist information. By using the method and the apparatus of the invention, user experience can be increased.
Owner:TENCENT TECH (SHENZHEN) CO LTD

Contact interaction interface display method and device and instant communication tool

The invention provides a contact interaction interface display method and device and an instant communication tool, and relates to the technical field of network communication. The contact interaction interface display method comprises the following steps that group information of a target contact in the communication tool is acquired; and a composite interaction interface between the target contact and a previous target contact is generated according to the group information, wherein the composite interaction interface comprises a single-person conversation interface with the target contact and / or a group conversation interface with a group to which the target contact belongs and comprises at least two conversation interfaces. According to the method and device, the contact interaction interface in the current communication tool is expanded, and therefore a user can make a conversation with a same contact under different conversation interfaces through the composite interaction interface.
Owner:SHANGHAI LIANGMING TECH DEV

Intelligent insulin pump

InactiveCN103083756AHumanized operabilityHumanized prompt contentPressure infusionInsulin infusionInsulin pump
The invention discloses an intelligent insulin pump which solves the problem that an existing insulin pump operation process is complex and achieves a good dialogue between a user and the insulin pump. The intelligent insulin pump comprises an insulin pump body and a power supply device. The insulin pump further comprises an input-output device, a control device and a transmission pushing device, wherein the input-output is used for receiving insulin infusion information input by a user and displaying the insulin infusion information, the control device is used for producing control instructions used for controlling the operation of the transmission pushing device according to the insulin infusion information, and the transmission pushing device is used for controlling a piston in a medicine storage device to infuse insulin beneath skin according to the control instructions and the transmission pushing device is connected with the control device. The operation process and prompting contents of the insulin pump are very humanized, the operation is easy and clear, pattern expression is very clear and vivid, and the dialogue between a doctor and the insulin pump and the dialogue between a patient and the insulin pump are very convenient.
Owner:PHRAY TECH

Action teaching apparatus and action teaching method for robot system, and storage medium

A robot system includes a speech recognition unit for converting speech information into text information, and a database retrieval unit for extracting a keyword included in the text information from a database. By designating a plurality of basic actions on a speech basis, and storing an action record, a combined action formed by combining the plurality of basic actions in time-series order can be named as a new action only in voice-based interaction. A user can designate complicated continuous actions by using only one word, and can easily have a conversation with the robot.
Owner:SONY CORP

Conversation control device and conversation control method

The present invention is provided with: a morpheme analysis unit 105 for analysis of text inputted by a user in natural language; an intent-inference processing unit 107 that, making reference to an intent inference model in which words and user intent inferred from the words are stored in associated form, infers the intent of the user from the result of the text analysis by the morpheme analysis unit 105; an unknown term extraction unit 108 that, in the event that the intent of the user cannot be uniquely identified by the intent-inference processing unit 107, extracts from the text analysis results an unknown term that is a word not stored in the intent inference model; and a response sentence generation unit 110 for generating a response sentence that includes the unknown term extracted by the unknown term extraction unit 108.
Owner:MITSUBISHI ELECTRIC CORP

Visual intercom system

The invention discloses a visual intercom system which comprises a center supervisor, door supervisors, a floor distributor, indoor intercoms and a mobile communication device, wherein the center supervisor is connected with more than two door supervisors through a local area network or the Internet; each door supervisor is connected with more than two indoor intercoms through the floor distributor; a mobile interconnection module is arranged in the center supervisor, and the mobile interconnection module carries out two-way communication with the mobile communication device through the mobile internet. The visual intercom system disclosed by the invention has the beneficial effects that through arranging the mobile interconnection module in the center supervisor, the communication connection between a residential property management system and a resident mobile communication device can be realized, so that a resident can implement the remote control on the running state of indoor switchgears, and can receive announcements and notices sent by a residential property management system in real time, and deal with emergencies in time, thereby realizing remote intelligent property management.
Owner:JINAN ALLVIEW INFORMATION TECH

Pre-training of virtual chat interfaces

A computing system may include persistent storage and a software application. The persistent storage may contain (i) pre-defined conversation flows respectively corresponding to conversation topics and (ii) pre-defined mappings that respectively associate the conversation topics to conversational expression(s) with matching semantic meanings. The software application may be configured to: (i) receive, from a computing device and by way of a virtual agent interface, a conversational expression; (ii) based on the pre-defined mappings, determine a particular conversation topic associated with a particular conversational expression, the particular conversational expression having a matching sematic meaning that is within a similarity threshold of a semantic meaning of the received conversational expression; and (iii) in response to determining the particular conversation topic, carry out, by way of the virtual agent interface, a particular conversation flow of the pre-defined conversation flows that corresponds to the particular conversation topic.
Owner:SERVICENOW INC
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