116 results about "Quality rating" patented technology

In an automated leads-and-bids matching system, bid profiles are defined to describe desires of lead buyers. Received leads are matched to active ones of the bid profiles whose specifications the leads substantially match. Lead segmentation data is captured on-the-fly for example by inducing potential consumers to navigate their way through tree-organized web sites that categorize the consumers according to their geographic location, income/revenue range, class of products desired and/or other attributes. Live voice or other telecommunication connections to the pre-classified consumers are coupled to corresponding, pre-classified telecommunication nodes of a call processing system. The call processing system deduces the segmentation data of the consumers from the identities of the pre-classified nodes through which their connections pass. The deduced segmentation data is passed to an automated matching system or auctioning subsystem that finds the highest bids for each given lead. A quality rating database rates the quality of leads provided by different sellers. A price discounting engine discounts the amount paid to sellers who are hot-rated as sources of inferior leads.

An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

The present invention provides a method and apparatus for specifying and obtaining services through audio commands, resulting in a live conversation between a user and a selected service provider using an audio-transmission medium (the telephone). A service seeker locates a service provider by entering a keypad code corresponding to a field of service or by speaking the name of a profession, which is recognized by the system. The seeker can then specify, via voice or keypad entry, a price range, quality rating, language, and keyword descriptors of the service provider, such as a service provider code number. In response, the system offers currently available service providers. Once an available service provider is selected, the system connects the service seeker with the service provider for a live conversation. The system bills the seeker for the time spent conversing with the service provider and compensates the service provider accordingly.

Disclosed herein are systems and methods for supplementing content-based attributes with collaborative rating attributes for recommending or filtering items. Collaborative rating data may be consolidated into “composite critics” which serve as item quality rating attributes. These attributes may be used in conjunction with content-based attributes to generate user preference models. Composite critics may be formed using data clustering methods such that users with similar tastes may be grouped together. The user preference models may be induced using machine learning processes, such as decision trees, artificial neural networks, support vector machines, and/or statistical techniques. In some embodiments, composite critics may represent a small number of users or professional critics selected for having differing sensibilities and who rate most or all items according to those sensibilities.

An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

The present invention relates to a method and apparatus for electronically managing the assignment of tasks to be completed. Preferred embodiments incorporate a computer network to gather and disseminate information for the processes of embodiments of the present invention. Task information is gathered until a task is sufficiently defined to be assigned. At this point the task is assigned to a service provider who is requested to respond to the assignment. The response is monitored arid if unacceptable or not received the task will be transferred to another service provider until a satisfactory response is received. An estimate of the cost of task completion may then be requested and authorization to complete the task may be contingent upon an acceptable estimate. Once a service provider is authorized to complete a task, the provider's progress is monitored and reported to interested parties. Provider quality ratings may be incorporated into some embodiments. Reports, analyses and other data may be automatically generated by embodiments of the present invention. Applications of embodiments of the present invention may be particularly useful in claims processing in the insurance industry.

An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

In a method of generating a measure of video quality, a set of weightings (160) for a plurality of objective quality metrics is obtained. The objective quality metrics have themselves been calculated from a plurality of measurable objective properties (120) of video data files (100). The weightings (160) have been determined by fitting the objective quality metrics to a set comprising a ground-truth quality rating of each of the video data files coming from human scoring of quality (100). The method includes receiving a target video data file (180), the quality of which is to be measured. Values are calculated for the objective quality metrics (220) on the target video data file (180). The measure of video quality (240) is generated by combining the values for the objective quality metrics (220) on the target video data file (180) using the obtained set of weightings (160).

Disclosed are a method of and system for assuring a person's identity. A first party registers with an identity service and gives that service a first set of answers to a set of questions and additional data; the identity service gives the first party identification information; and the first party, through interacting with the identity service, establishes its identity with a second party. To do this, the first party gives the second party the identification information and a second set of answers to the set of questions. The second party sends the identification information and the second set of answers to the identity service. The service analyzes the identification information and the first and second sets of answers to determine an identification quality rating for the first party, and sends that rating to the second party.

A wireless access control system. In some embodiments, the system includes: a switch; a plurality of wireless access points coupled to the switch and including a first wireless access point including a first wireless transceiver and a second wireless access point including a second wireless transceiver, the first wireless transceiver adapted to define a first coverage area, and the second wireless transceiver adapted to define a second coverage area; and a wireless device located within the second coverage area and having an identity code adapted to uniquely and wirelessly identify the wireless device to the plurality of wireless access points. The wireless device rates the quality of the connection to the access control computer system and the wireless access points and downloads access control information from the first or second wireless access point based on the connection quality ratings.