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40 results about "Contact manager" patented technology
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A contact manager is a software program that enables users to easily store and find contact information, such as names, addresses and telephone numbers. They are contact-centric databases that provide a fully integrated approach to tracking of all information and communication activities linked to contacts. Simple ones for personal use are included in most smartphones. The main reference standard for contact data and metadata, semantic and interchange, is the vCard.
Location based system with contextual contact manager mechanism and method of operation thereof
ActiveUS20110066366A1Input/output for user-computer interactionInstruments for road network navigationLocation based systemsContact manager
A method of operation of a location based system includes: detecting an event; establishing an event context time associated with the event; establishing a geofence associated with the event; and identifying an event participant, associated with the event, with the event participant within the geofence during the event context time for displaying on a device.
Owner:TELENAV
Method and system for managing changes to a contact database
InactiveUS6909910B2Reduce workloadData processing applicationsSpecial service for subscribersData fieldManaging change
Described is a system and method for updating a contact and adding a new contact from a call log in a communications device. The system includes a contact manager that is directed towards creating and updating call contact cards in a contact database with information retrieved from call logs of phone calls made to or from the communications device. In one embodiment, information is pre-populated into a predetermined data field of the contact card, thereby reducing workload to a user. The method includes determining if a request is for updating an existing contact card or for adding a new contact card to the contact database. The update or addition is made with information retrieved from call logs. Call information is pre-populated into a predetermined data field of the contact card, when it is determined that the request is to add a new contact card to the contact database.
Owner:MICROSOFT TECH LICENSING LLC
Knowledge by go business model
InactiveUS20020178166A1Digital data processing detailsWebsite content managementCustomer relationship managementField analysis
KnowledgeByGo is a knowledge based Internet application service provider system (ASP), that tracks and analyzes browser behavior in real-time. Data analysis is delivered to the website owner or marketing agent to decide if a real time response or off line campaign needs to be initiated. KnowledgeByGo allows real-time behavioral tracking and prediction; customer relation management; one-to-one banner manager; site analysis reporting service; industry wide marketing research reports; product management; order processing; secure payment system; and customer contact manager. Subscribers get the immediate benefits of: collaborative filtering; real-time behavioral prediction; up-selling and / or cross-sell selling; banner advertisement income; Customer Relation Management (CRM); one-to-one banner management; site analysis reporting server; network-wide sales and marketing reports; product content and online pricing spidering; site management, backend product management, backend order processing, RMA processing, secured payment system, customer contact manager, price-search engine utility, and consolidated participation purchasing.
Owner:DIRECT411 COM
Active notes application
InactiveUS20070106931A1Natural language data processingOffice automationGraphical user interfaceApplication software
A method, device and computer program for the active notes application together with an application user interface (UI) is described in which the active notes application running on the mobile terminal is invoked in response to a user action or automatic event. Data entry and action event entry into the active notes application is made by a variety of input devices including proximity and location sensor. The entered data is embedded into an association application for example, contact manager, calendar and phone book running on the mobile terminal. The action is executed with the data specified using the corresponding associated application for the type of action identified whereby the notes are made active.
Owner:NOKIA CORP
Data backup and transfer system, method and computer program product
ActiveUS20060242273A1Easily dataEasy data transferDigital computer detailsTransmissionOperational systemPaper document
A file backup system, method and computer program product connects an account user's computer to a remote, secure, redundant system computer via the Internet. The system operates to copy selected data between the account user's computer and the system computer including, documents, music files, image files, and email in any file type or format. The system is compatible with all types of computers, including personal data assistants and mobile telephones, and all types of operating systems. The account user can view and download data from any computer, including PDA's and mobile telephones. If the user's computer fails for any reason, the copied data can be restored to a new or repaired computer or storage device. All of the software to operate the system is resident on the system computer with no hardware or software required on the account user computer beyond a conventional web browser. Further, the account user can access the backup data from any computer from any location, such as home or office. The system also contains a scheduler, a contacts manager, a reminder generator and file transfer system for third-party users.
Owner:VDATA INC
System and method for database having relational node structure
InactiveUS20050138003A1Traversal be relatively fastStreamlined operationData processing applicationsDigital data information retrievalClient-sideContact manager
A system and related techniques and data structures present a Web based or other client application or service with a relational node structure to access, store and manipulate XML-based or XML-compliant data. Unlike unmodified XML information for instance stored in document object model (DOM) format, the inventive platform may load a relational node structure encapsulating XML-compliant information in an organized structure having pointers to next peer, parent, child and other links to related or unrelated information. Searching, querying and other operations may therefore be made more efficient since an entire tree structure need not be exhaustively traversed to locate desired data, but instead sorted via those relational linkages. Client applications such as Web browsing, email, contacts managers, calendars and others may therefore operate on XML or XML-compliant data without the loading or performance disadvantages which conventional XML platforms may incur. The data populating the relational node structure may be obtained from XML or structured sources, and for instance be loaded from storage in response to a query generated via the query engine.
Owner:MICROSOFT TECH LICENSING LLC
Method and system for managing contacts in a mobile communications device
InactiveUS20090156186A1Easy to manageSpecial service for subscribersSubstation equipmentImproved methodContact manager
An improved method, device and computer-readable medium for managing contacts in a mobile communications device are presented. A contact manager receives a telephone call in a mobile communications device and identifies a telephone number associated with the telephone call. If the user attempts to add the number to a contact list, the contact manager consults a contact list policy which is used to determine whether the number is a temporary number. If the telephone number is a temporary number, the telephone number is automatically marked as temporary and automatically assigned a triggering event. The telephone number is automatically removed from the contact list upon an occurrence of the triggering event.
Owner:IBM CORP
System and method for graphically managing a communication session with a context based contact set
The invention relates to a system and a method for graphically managing a communication session with a context based contact set. Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a contact manager associated with a communication session represented in a graphical user interface (GUI). The method includes grouping by context contacts associated with a user in the communication session, wherein the communication session is displayed as a set of connected graphical elements representing a structure of the communication session, presenting on the GUI a graphical representation of at least a part of the grouped contacts, receiving user input associated with one contact of the contacts and the communication session, and modifying the communication session based on information associated with the user input and the one contact. Grouping the contacts by context can include sorting the contacts as a cache, and grouping based on user preferences, user communications history, social networks, topic, project, and / or employer.
Owner:AVAYA INC
Universal contact manager
ActiveUS20110170682A1Precise positioningSpecial service for subscribersTransmissionContact managerComputer science
Systems and methods presented herein include a universal contact server. The universal contact server communicates with a universal contacts database. The universal contact server can retrieve contact information from all the communication devices associated with a use and store the contact information into the single universal contact data base. With the contact information stored in a single location, the user can use any communication device to contact the contact server and retrieve the contact information. In this way, the centrally stored contact information, allows a user to easily locate any contact information the user desires.
Owner:AVAYA INC
Data backup, storage, transfer, and retrieval system, method and computer program product
ActiveUS20080028050A1Easy data transferEasily dataDigital data information retrievalError detection/correctionOperational systemComputer access
A file storage and retrieval system, method and computer program product connects an account user's computer to a remote, secure, redundant system computer via the Internet. The system operates to copy selected data between the account user's computer and the system computer including, documents, music files, image files, and email in any file type or format. The system is compatible with all types of computers, including personal data assistants and mobile telephones, and all types of operating systems. The account user can view and download data from any computer, including PDA's and mobile telephones. If the user's computer fails for any reason, the copied data can be restored to a new or repaired computer or storage device. All of the software to operate the system is resident on the system computer with no hardware or software required on the account user computer beyond a conventional web browser. Further, the account user can access the storage and retrieval data from any computer from any location, such as home or office. The system also contains a scheduler, a contacts manager, a reminder generator and file transfer system for third-party users.
Owner:VDATA INC
Multimedia b2b opportunity and error detection and resolution engine
ActiveUS20080104596A1Improve B2B transaction reliabilityEasy to resolveMultiprogramming arrangementsOffice automationCommunications systemBusiness-to-business
A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.
Owner:CISCO TECH INC
System and method for customer requests and contact management
InactiveCN101384999AGood servicePromote productionMultiprogramming arrangementsMarketingBusy timeThe Internet
A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, e-mail and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
Owner:24 7 INC
Method and system for managing changes to a contact database
InactiveUS20050208971A1Reduce workloadData processing applicationsCalling susbscriber number recording/indicationData fieldManaging change
Described is a system and method for updating a contact and adding a new contact from a call log in a communications device. The system includes a contact manager that is directed towards creating and updating call contact cards in a contact database with information retrieved from call logs of phone calls made to or from the communications device. In one embodiment, information is pre-populated into a predetermined data field of the contact card, thereby reducing workload to a user. The method includes determining if a request is for updating an existing contact card or for adding a new contact card to the contact database. The update or addition is made with information retrieved from call logs. Call information is pre-populated into a predetermined data field of the contact card, when it is determined that the request is to add a new contact card to the contact database.
Owner:MICROSOFT TECH LICENSING LLC
Active notes application
InactiveCN101305340ANatural language data processingOffice automationGraphical user interfaceContact manager
A method, device and computer program for the active notes application together with an application user interface (UI) is described in which the active notes application running on the mobile terminal is invoked in response to a user action or automatic event. Data entry and action event entry into the active notes application is made by a variety of input devices including proximity and location sensors. The entered data is embedded into an association application for example, contact manager, calendar and phone book running on the mobile terminal. The action notes are made active in response to executing the data specified using the corresponding associated application for the type of action identified.
Owner:NOKIA CORP
Managing contact list status notifications in collaboration systems to reduce network traffic
An awareness notification management system including a contact list manager managing an awareness service subscriber contact list including an active sublist for active contacts and an archive sublist for disabled contacts, and an awareness manager for monitoring the status contact list members, where the awareness manager is configured to access a history including at least one timestamp of a last communication exchange between the awareness service subscriber and any of the members of the contact list, and query the history for any of the timestamps and classify any of the contacts as a disabled contact on the archive sublist if the timestamp for the contact is older than a predefined age, and where the awareness manager is configured to forward to the awareness service subscriber awareness notifications regarding the status of the active contacts and withhold from the awareness service subscriber awareness notifications regarding the status of the disabled contacts.
Owner:IBM CORP
System and method for guiding agents in an enterprise
ActiveUS20160036975A1Easy to handleSpecial service for subscribersManual exchangesContact managerContextual information
A contact manager system for generating an agent's script is disclosed. The contact manager system includes a monitoring module configured to determine one or more browsing activities and related context information of at least one customer. The contact manager system further includes a script generation module configured to generate the at least one agent script based on the one or more determined browsing activities. The contact manager system further includes a display module configured to display the at least one agent script to one or more agents. The contact manager system further includes a verification module configured to validate the agent's script.
Owner:AVAYA INC
Online mobile and networking platform with user profile and group features
InactiveUS20130297693A1Data processing applicationsMultiple digital computer combinationsElectronic communicationNative contact
There is provided a method for selectively providing profile information to various group members of various groups while utilizing a user name identifier for each group that is independent of another user name identifier. According to another aspect of the invention there is provided a method for dynamically updating profile information of a first user with a native contact manager associated with communications applications of various group members. According to another aspect of the invention there is provided a method for with group members without the group members being notified of the other group members having also received an electronic communication.
Owner:DEETS
System for searching network accessible data sets
InactiveUS7424471B2Eliminate needQuick storageData processing applicationsWeb data indexingData setUnique identifier
The subject invention is a search software module that allows the user to create custom searches of theoretically any network accessible data set and to save and associate those searches with a unique Identifier for easy reference. The results of a saved search are referenced via the unique Identifier which can be accessed from or integrated with multiple network-connected user interface channels (desktop shortcut, e-mail, contact manager field, web portal, mobile device, etc.) that can provide additional context or convenience in reviewing the results. The custom search is automatically updated with a single click and the results presented will be the most recent and relevant for the custom search criteria that the user has selected.
Owner:LSR TECH
Shipping Information Transfer
Systems and methods of the present invention for transfer of shipping information are provided. A set of data is selected by a user. The set of data may be a set of contact information, which may be associated with one or multiple contacts. Alternatively, the set of data may need to be searched to find the contact information present. A contact manager is searched based on the contact information from the selected data set. The shipping information associated with the contact information is provided to a shipping vendor or plurality of vendors designated by the user
Owner:LYNCH MARKS
Data backup and transfer system, method and computer program product
ActiveUS8126990B2Easily dataEasy data transferDigital computer detailsTransmissionThird partyWeb browser
A backup system having a plurality of accounts for copying selected data between one or more account user computers and a system computer where an account user's computer connects to the system computer via the Internet. Selected data is copied between the account user's computer and the system computer including, documents, media files, and email in any file type or format. Additionally, the system is compatible with all types of computers, including personal data assistants and mobile telephones, and all types of operating systems. All of the software to operate the system is resident on the system computer with no hardware or software required on the account user computer beyond a conventional web browser. The system also includes a scheduler, a contacts manager, a reminder generator and file transfer system for third-party users.
Owner:VDATA INC
Method and system for managing changes to a contact database
ActiveUS20050208970A1Reduce workloadData processing applicationsCalling susbscriber number recording/indicationData fieldManaging change
Owner:MICROSOFT TECH LICENSING LLC
Career planning and job search management
InactiveUS20100241582A1Increase opportunitiesInexpensive and quick and approachDigital data processing detailsResourcesCareer planningGraphics
Methods and apparatus, including computer program products, for career planning and job search management. A method includes, in a network of interconnected computers, displaying a menu of web productivity tools on a graphical user interface (GUI) on an input / output (I / O) device of a computing system, the web productivity tools including a contacts manager tool, a scheduler tool, a resume builder tool, a personal statement builder tool, an interview preparation tool and a self-assessment tool, receiving an indication through the GUI of which of the web productivity tools to execute, executing the indicated web productivity tool, and integrating data received and stored for each of the web productivity tools.
Owner:CULVERWELL DAVID
Distributed contact information management
Owner:BLAME CANADA HLDG
System and method for guiding agents in an enterprise over aggregated interactions
ActiveUS20160080570A1Easy to handleSpecial service for subscribersManual exchangesComputerized systemContact manager
Contact manager computer system and method to dynamically generate an aggregated context information, including: a monitoring module configured: to monitor a communication session with a customer; to determine one or more communication contexts of the customer; to determine one or more communication contexts of an agent assisting the customer; to obtain customer context information from the one or more determined communication contexts of the customer; to obtain agent context information from the one or more determined communication contexts of the agent; a processor coupled to a memory, the memory configured to store context information under control of the processor; an aggregated context information generation module to generate the aggregated context information from the obtained customer context information and the obtained agent context information; an inference module to create an inference from the aggregated context information; and a display module to display a result of the inference to an agent.
Owner:AVAYA INC
Contact management system through internet
InactiveUS20090089073A1Accurate decisionWide range of applicationsMarketingSpecial data processing applicationsContact managerBusiness card
A contact management method includes the steps of providing an information center for a receiver to access through Internet; receiving a business portfolio in the information center, wherein the business portfolio contains information of a giver; receiving a personal code from the receiver in the information center; and verifying information of the giver in the business portfolio in responsive to the personal code. Therefore, the information center provides a communication platform to bond the relationship between the giver and the receiver after the exchange of the business card and verifies the giver by matching the information of giver on the business card with the information of the giver in the information center.
Owner:TYLOON
Multimedia B2B opportunity and error detection and resolution engine
ActiveUS8548861B2Improve reliabilityEasy to resolveMultiprogramming arrangementsOffice automationCommunications systemBusiness-to-business
A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.
Owner:CISCO TECH INC
Location based system with contextual contact manager mechanism and method of operation thereof
ActiveUS9140569B2Instruments for road network navigationRoad vehicles traffic controlLocation based systemsContact manager
A method of operation of a location based system includes: detecting an event; establishing an event context time associated with the event; establishing a geofence associated with the event; and identifying an event participant, associated with the event, with the event participant within the geofence during the event context time for displaying on a device.
Owner:TELENAV INC
Data backup, storage, transfer, and retrieval system, method and computer program product
ActiveUS7849165B2Easily dataEasy data transferDigital data information retrievalError detection/correctionOperational systemComputer access
Owner:VDATA INC
Method and system for operating a web based service
InactiveUS20060155709A1Low costEliminate needDigital data processing detailsOffice automationMailing listHome page
A web based services to create and manage contact information is disclosed. The contact information is integrated with a web based literature creation and direct mailing service. A subscriber accesses the home page of the web based literature creation and direct mailing service by using a computer with an electronic connection to the appropriate server. After a subscriber is successfully logged in, the subscriber can access a contacts manager module, a services module, and a mailing list module to create, view and deliver direct-mail pieces to people or businesses selected via the mailing list module.
Owner:HARLOW ALBERT LEWIS
Method and system for managing changes to a contact database
ActiveUS8676178B2Reduce workloadData processing applicationsSpecial service for subscribersData fieldWorkload
Described is a system and method for updating a contact and adding a new contact from a call log in a communications device. The system includes a contact manager that is directed towards creating and updating call contact cards in a contact database with information retrieved from call logs of phone calls made to or from the communications device. In one embodiment, information is pre-populated into a predetermined data field of the contact card, thereby reducing workload to a user. The method includes determining if a request is for updating an existing contact card or for adding a new contact card to the contact database. The update or addition is made with information retrieved from call logs. Call information is pre-populated into a predetermined data field of the contact card, when it is determined that the request is to add a new contact card to the contact database.
Owner:MICROSOFT TECH LICENSING LLC
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