32results about "ISDN systems" patented technology

A remote user will set up a telecommunication from some remote terminal to some remote access server through a telephone network. Such telephone network will provide calling line identity information of said remote terminal to said remote access server while this first telecommunications being identified by said remote access server as being performed by a remote worker. The remote access server will then acknowledge said telecommunications by rejecting it with some tag. The remote access server will also register the received calling line identity information to which it will associate said forwarded tag. After a complete disconnection of the telecommunications, the remote terminal will initiate an Internet protocol session to said remote access server using the received tag. The remote access server will then be able to identify said remote terminal while the identification procedure be based on the use of the registered calling line identity affected to said tag.

Described is a system and method for receiving information for a phone call corresponding to a subscriber, wherein the subscriber is subscribed to at least two services. The information is compared to subscriber information stored in a plurality of subscriber profiles, wherein each profile corresponds to one of the services. The phone call is then handled, when the information matches the subscriber information in one of the profiles, using the service corresponding to the profile.

A PBX switch incorporates methods and apparatus for automatically configuring Call Appearance values in an ISDN BRI. The methods and apparatus include providing means for one PDN to call the other PDN in the same BRI, recording the Call Appearance data for the first call, placing the first call on hold and calling the same number again, recording the Call Appearance data for the second call, and repeating the process until all Call Appearance values have been recorded. According to the invention, the process is repeated for both PDNs in each BRI coupled to the PBX switch.

A method and an apparatus are disclosed that manage the held calls for an off-premises terminal at the system that extends calls to the terminal, such as a private branch exchange or other type of data-processing system, instead of at the system that is receiving the extended calls, such as a mobile switching center at which a cell phone is registered. The disclosed technique is based on the observation that the extending system knows of an incoming call to an off-premises terminal before the receiving system. As a result, the extending system can advantageously select the calls that it holds versus the calls that it sends to the receiving system. The extending system can control the routing costs and provide a consistent look-and-feel of call control to the off-premises terminal user.

Tracking a status of an ongoing call includes monitoring, by a computer of a contact center, the ongoing call that is connected with a human agent and that originated from a provider network and determining when an automated agent instead of the human agent is connected with the ongoing call. The computer of the contact center can then send a first message to the provider network, wherein the first message comprises first data indicative that the automated agent instead of the human agent is connected with the ongoing call.