An Internet customer
service system (10) includes a product
database (22) storing
product data (24,26,28,30) associated with products available to a customer. The
system (10) also includes an interface agent
database (68) storing available interface agents (80) for interacting with the customer. The
system (10) also includes a
server (16) operable to access the product
database (22) and display the
product data (24,26,28,30) to the customer through interface web pages (18). The
server (16) is further operable to access the interface agent database (68) and display the available interface agents (80) to the customer through the web pages (18). The
system further includes a customer database (34) storing customer data (36) generated in response to displaying one or more profile screens (44) to the customer via the web pages (18). The customer database (34) also stores configured
product data (54) generated in response to receiving selected product data (24,26,28,30) from the customer via the web pages (18). The
server (16) is operable to transmit, in response to receiving a selected interface agent (80) and an appointment schedule from the customer, the customer data (36), the configured product data (54), and the appointment schedule to the selected interface agent (80).