Fault diagnosis method and expert system for college teaching servers

Abstract

The invention discloses a fault diagnosis method and expert system for college teaching servers. The method comprises the following steps: acquiring expert knowledge; establishing a fault tree based on the expert knowledge; storing the fault tree in a knowledge base; acquiring fault information a teaching server cluster; storing the fault information in an auxiliary memory pool; comparing the fault tree with the fault information to acquire a server fault processing method; interpreting the fault processing method; and outputting the interpreted fault processing method. The expert system comprises a human-computer interaction module, a fault tree establishment module, a knowledge base, a fault information acquisition module, an auxiliary memory pool, an inference engine and an interpreter. According to the fault diagnosis method and expert system disclosed by the invention, the fault reasons of the servers are accurately discovered by a fault tree analysis method, and an overhaul scheme is provided, thereby overcoming the original inconvenience that restoration cannot be performed in time due to the shortage of IT service personal, greatly reducing the operation costs and the maintenance fees of the college teaching servers and greatly improving the stability and the reliability of the servers.

Description

technical field [0001] The invention relates to the field of university teaching server systems. More specifically, it relates to a method and an expert system for fault diagnosis of teaching servers in colleges and universities. Background technique [0002] With the continuous expansion of the scale of colleges and universities and the continuous increase of the number of students, modern teaching methods are inseparable from the assistance of teaching servers. Although cloud computing technology has developed rapidly in recent years, colleges and universities can rent cloud resources as teaching servers, but most colleges and universities still choose to deploy servers in the computer rooms of each sub-unit nearby to meet the teaching and management needs of different sub-units. [0003] The continuous increase in the number of servers has brought great inconvenience to the school's IT service personnel for daily maintenance and troubleshooting, mainly reflected in: [...

AI Technical Summary

Problems solved by technology

[0004] (1) Because the IT service personnel do not know the cause of the faulty teaching server, they often go to the site for investigation, which greatly prolongs the maintenance time;

[0005] (2) Since the number of servers is likely to be very large and their geographical locations are scattered, many IT service personnel are required to work together to complete the maintenance, which greatly increases the cost of human resources;

[0006] (3) It is difficult to determine the cause of some faults. For low-level IT service personnel, it is impossible to judge the cause of the fault, and it is impossible to give a solution. However, the number of experts is limited, which makes it difficult to solve some faults in the first place. influence teaching needs

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