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Legal consultation operation management system and method

An operation management system and operation management technology, applied in transmission systems, digital transmission systems, data processing applications, etc., can solve problems such as reducing the quality of legal services

Active Publication Date: 2020-02-21
冯兴
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0019] In order to solve the above-mentioned defects, the present invention provides a legal consultation operation management system and its method. Without affecting the validity of the consultation or answer content, the real subject information, residence information, and contact information in the consultation or answer content Such information is hidden by fictitious means to avoid disclosure of customer privacy and prevent customers from being pursued or harassed; information in the content of fictitious consultation that may affect the service quality of the consulting provider, such as the amount of money involved in the target, etc.; fictitious consulting provider The main information, residence information, contact information and other information in the content of the answer, to prevent the consultation provider from providing contact information privately so that the customer can contact him (her), and to prevent the consultation provider from kidnapping the customer with language; Shame and other human issues have an adverse impact on legal services, and avoid platforms or consulting providers reducing the quality of legal services due to interest issues

Method used

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  • Legal consultation operation management system and method
  • Legal consultation operation management system and method
  • Legal consultation operation management system and method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0076] Embodiment one: if Figure 1-2 As shown: the legal consultation operation management system provided by the present invention, the core content exists in the information processing center 2, the information processing center 2 is the middle end of the connection between the client 1 and the consultation provider 3, and transmits information from the client 1 and the consultation provider 3; client 1 sends consultation content to information processing center 2, which is identified by an arrow labeled x; client 1 also receives information fed back by information processing center 2, which is identified by an arrow labeled t and an arrow labeled y; The information processing center 2 sends information to the consulting provider 3, which is marked by arrows marked z and s; the information processing center 2 also receives information from the consulting provider 3, which is marked by arrows marked r.

[0077] The information processing center 2 includes an information fict...

Embodiment 2

[0084] Embodiment two: increase information screening module 21 on the basis of embodiment one, information screening module 21 function is to transmit the information content by information processing center 2 according to the factors such as the sentence pattern in the information, subject-verb-object relationship, character type Divide it into different parts, and then judge whether the information of each part is private information, so as to screen out the customer's private information that needs to be fictitious in the consultation content and the customer that has been fictitious when the consultation provider 3 receives the consultation content in the answer content Privacy information; if the information fictional module 22 and the information restoration module 23 also fabricate and restore the privacy information of the consultation provider, the information screening module 21 will also filter out the private information of the consultation provider that needs to be...

Embodiment 3

[0090] Embodiment 3: Embodiment 3 is optimized on the basis of the above-mentioned embodiments, and a fictional selection function module 25 is added. The fictional selection function module 25 is used for the client 1 or the consultation provider 3 to independently select or cancel or modify the information that requires fictional content. location, so as to manually de-intervene in the selection of the location that requires fictitious content; but the fictitious selection function module 25 is only used for the client 1 or the consultation provider 3 to independently select or cancel or modify the content that the information screening module 21 is not sure about Location, the system is convinced that the content corresponding to the location screened out by the information screening module 21 is indeed a fictional content, and the client 1 or the consultation provider 3 cannot manually intervene to cancel the fictional content, so as to ensure that the real content that requ...

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Abstract

The invention relates to the field of legal services, and provides a legal consultation operation management system and method, and the system comprises an information processing center (2) which serves as a connection middle end of a client (1) and a consultation providing end (3), and transmits the information from the client (1) and the consultation providing end (3). The information processingcenter (2) comprises an information virtual module (22) and an information restoration module (23). Privacy information or customer privacy information of the consultation providing end is virtuallyhidden and restored through the information virtuality module (22) and the information restoration module (23), and privacy protection is enhanced.

Description

technical field [0001] The invention relates to the field of legal services, in particular to a legal consulting operation management system and a method thereof. Background technique [0002] With the advancement of the social legalization process, the legal industry has developed rapidly, which has accelerated the speed of popularizing legal knowledge among the people. People are more willing to solve problems and disputes through the law. [0003] With the development of artificial intelligence, it has also penetrated into the legal service industry. Artificial intelligence can provide customers with basic legal consulting functions. The consulting questions need to be entered in advance, even if a large amount of dispute content and corresponding to specific disputes can be entered in advance. Legal regulations or solutions, artificial intelligence cannot catch up with the new disputes and new problems that continue to occur in human life. [0004] At the same time, in ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/18G06F21/62H04L12/58
CPCG06Q50/18G06F21/6245H04L51/063H04L51/18
Inventor 冯兴
Owner 冯兴
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