A computer-implementable method for selection and delivery of a customized
consumer offer or engagement dialog by a live customer service representative (CSR) in communication with said
consumer comprises upon a first communication from the
consumer to the CSR, enabling the CSR to acquire from a first computer
system at least one identifying feature of said consumer; using the at least one identifying feature to generate automatically, without CSR involvement, a search of
the internet, via a second computer
system, to acquire at least one current, real time
internet content cue relating to said consumer, said real time
internet content cue being collected while the CSR maintains engagement with the consumer;
processing, via the second computer
system, the at least one identifying feature and the at least one current, real time
internet content cue to generate a consumer profile for said consumer; analyzing the consumer profile to create customized consumer offer or engagement dialog; and prompting the CSR to provide the customized offer or engagement dialog to the consumer.