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Configuration data processing system and method, electronic equipment and storage medium

A technology for configuring data and data, applied in the field of IT service management, to achieve the effect of timely updating data and improving accuracy

Pending Publication Date: 2021-11-12
SHANGHAI PUDONG DEVELOPMENT BANK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The quality of configuration management data is the cornerstone to ensure the good operation of configuration management. The biggest challenge of configuration management is data quality and data accuracy. How to ensure the accuracy and precision of configuration data in scene-based consumption is a problem to be solved at present.

Method used

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  • Configuration data processing system and method, electronic equipment and storage medium
  • Configuration data processing system and method, electronic equipment and storage medium
  • Configuration data processing system and method, electronic equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0023] figure 1 It is a schematic structural diagram of a configuration data processing system based on IT service management provided by Embodiment 1 of the present invention. This embodiment is applicable to situations where configuration data in ITSM needs to be updated in time, such as figure 1 The shown configuration data processing system based on IT service management includes: a configuration management database (CMDB) module 110 and a service catalog module 120;

[0024] The CMDB (Configuration Management Database, configuration management database) module 110 is used to obtain the configuration item data of the production system, and store the configuration item data; regularly check the data quality of the stored configuration item data; Generate a configuration data question list list based on the verification result, and submit the configuration data question list list to the service catalog module; the service catalog module 120 is configured to generate a servic...

Embodiment 2

[0042] As an optional implementation of the above-mentioned embodiments, figure 2 It is a schematic structural diagram of a configuration data processing system based on IT service management provided by Embodiment 2 of the present invention. Wherein, explanations of terms that are the same as or corresponding to the above embodiments are not repeated here.

[0043] Such as figure 2 As shown, the system also includes an event management module 230 . The service catalog module can be used to: upgrade the service ticket to an early warning ticket if the service ticket fails to be processed after a preset data governance period, and send the early warning ticket to the event management module .

[0044] The service catalog module sets the preset data governance duration for service documents. For example, you can set the preset data processing duration to 1 day to monitor the processing of each service document. If the system administrator fails to process the service docume...

Embodiment 3

[0059] image 3 It is a schematic flowchart of a method for processing configuration data based on IT service management provided by Embodiment 3 of the present invention. This embodiment is applicable to situations where configuration data in ITSM needs to be updated in time. Wherein, explanations of terms that are the same as or corresponding to the above embodiments are not repeated here.

[0060] Such as image 3 As described, the method of this embodiment specifically includes the following steps:

[0061] S310. Obtain the configuration item data of the production system via the CMDB module, and store the configuration item data; periodically verify the data quality of the stored configuration item data; generate a configuration data problem list list according to the verification result, and store the configuration item data A list of configuration data questions is submitted to the service catalog module.

[0062] S320. Generate a service ticket through the service c...

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Abstract

The invention discloses a configuration data processing system and method, electronic equipment and a storage medium. The configuration data processing system based on IT service management comprises a configuration management database CMDB module and a service directory module. The CMDB module is used for acquiring configuration item data of a production system and storing the configuration item data; verifying the data quality of the stored configuration item data regularly; generating a configuration data problem list according to the verification result, and submitting the configuration data problem list to a service directory module; the service directory module is used for generating a service document according to the received configuration data problem list and sending the service document to a preset system administrator communication account so as to process the service document; wherein the service document comprises configuration item data with verified problems and problem related information. According to the technical scheme, the effects of updating the data in time and improving the accuracy of the configuration data are achieved.

Description

technical field [0001] Embodiments of the present invention relate to IT service management technology, and in particular to a configuration data processing system, method, electronic device and storage medium. Background technique [0002] As an important part of ITSM (IT Service Management, IT service management), configuration management is the digital twin of the production operation and maintenance center, which connects the internal operation and maintenance systems, provides daily scene consumption data, and generates various configuration consumption reports. The internal connection of the ITSM process system controls the entire life cycle of data generation, update and extinction. [0003] The quality of configuration management data is the cornerstone to ensure the good operation of configuration management. The biggest challenge of configuration management is data quality and data accuracy. How to ensure the accuracy and precision of configuration data in scene-ba...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F8/71
CPCG06F8/71
Inventor 聂辉戴晨亮
Owner SHANGHAI PUDONG DEVELOPMENT BANK
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