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Question and answer data processing method, device, storage medium and electronic equipment

A processing method and data technology, applied in the field of data processing, can solve problems such as the inability of users to recommend interest, and achieve the effect of improving accuracy and recommendation efficiency, improving accuracy, and improving accuracy.

Pending Publication Date: 2021-08-10
深圳集智数字科技有限公司
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Problems solved by technology

[0005] The present disclosure provides a question-and-answer data processing method, a question-and-answer data processing device, a computer-readable storage medium, and an electronic device, thereby at least to a certain extent solving the technical problem that the prior art cannot recommend interesting questions for users

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  • Question and answer data processing method, device, storage medium and electronic equipment
  • Question and answer data processing method, device, storage medium and electronic equipment
  • Question and answer data processing method, device, storage medium and electronic equipment

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Embodiment Construction

[0043] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0044] At present, in fields such as e-commerce, it is possible to analyze users' preferences for specific content by analyzing the user's historical behavior data, so as to achieve the purpose of recommending content to users. However, in some question answering systems, such as enterprise business systems, question answering is a relatively low-frequency application scenario, and the historical data of a single user is very small, so it is imp...

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Abstract

The invention provides a question and answer data processing method, a device, a storage medium and electronic equipment, and belongs to the technical field of data processing. The method comprises the following steps: collecting historical conversation data of a target user and user tag data of the target user; generating a question sequence about historical consultation questions of the target user according to a time sequence of the historical conversation data; according to the user label data of the target user, searching a to-be-recommended question with the access permission of the target user in a consultation question library; and predicting the problem sequence through a pre-trained deep learning model, and determining a target recommendation problem of the target user in the to-be-recommended problems according to a prediction result. According to the method, the interested questions of the user can be determined, and the dependence of the recommendation method on the data volume of historical data of the user is reduced.

Description

technical field [0001] The present disclosure relates to the technical field of data processing, and in particular to a method for processing question-answer data, a processing device for question-answer data, a computer-readable storage medium, and electronic equipment. Background technique [0002] With the development of computer technology, many enterprises have realized the online handling of consulting business. In the existing consulting business, most enterprises mainly reply users' consulting questions in two ways. One is to provide answers to users' questions by professional customer service personnel, and the other is to answer users' questions through a pre-configured question-and-answer database. Match the questions to give the answer to the corresponding question. [0003] However, as the number of user inquiries continues to increase, the types and contents of questions also increase, and the above-mentioned method of solving user questions through customer s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F21/62G06F16/9535G06N3/04G06N3/08
CPCG06F16/3329G06F21/6227G06F16/9535G06N3/084G06N3/045Y02D10/00
Inventor 武文杰
Owner 深圳集智数字科技有限公司
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