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Waiting time length prediction method and device, and storage medium

A technology of waiting time and predicted value, applied in the process control field of financial technology, can solve the problems of inaccurate prediction results of waiting time and poor customer online consultation experience, and achieve the effect of improving online consultation experience.

Pending Publication Date: 2021-04-09
WEBANK (CHINA)
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present application provides a method, device, and computer-readable storage medium for predicting the waiting time, which solves the problem that when predicting the waiting time in the queue in the related art, the device calculates the waiting time required by the current customer based on the latest waiting time in the queue. Rough estimation leads to inaccurate prediction results of waiting time and poor customer online consulting experience

Method used

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  • Waiting time length prediction method and device, and storage medium
  • Waiting time length prediction method and device, and storage medium
  • Waiting time length prediction method and device, and storage medium

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Embodiment Construction

[0026] In order to make the purpose, technical solutions and advantages of the application clearer, the application will be further described in detail below in conjunction with the accompanying drawings. All other embodiments obtained under the premise of creative labor belong to the scope of protection of this application.

[0027] In the following description, references to "some embodiments" describe a subset of all possible embodiments, but it is understood that "some embodiments" may be the same subset or a different subset of all possible embodiments, and Can be combined with each other without conflict. Unless otherwise defined, all technical and scientific terms used in the embodiments of the present application have the same meaning as commonly understood by those skilled in the technical field of the embodiments of the present application. The terms used in the embodiments of the present application are only for the purpose of describing the embodiments of the pres...

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Abstract

The invention provides a waiting time length prediction method and device and a computer readable storage medium, and the method comprises the steps: calling a target network model and a data standardization strategy corresponding to a current queuing scene from a distributed cache cluster if a customer queues in an incoming line; obtaining feature data in a customer queuing process in the current queuing scene; standardizing the feature data based on a data standardization strategy to obtain a feature value; inputting the feature value into a target network model to obtain a predicted value output by the target network model; processing the predicted value to obtain predicted waiting time of a customer. Accurate prediction of the waiting time required by the online service queuing incoming service is realized, and the online consultation experience of customers is effectively improved.

Description

technical field [0001] The embodiment of the present application relates to the technical field of Fintech process control, and relates to but not limited to a waiting time prediction method, device and computer-readable storage medium. Background technique [0002] With the development of computer technology, more and more technologies are applied in the financial field, and the traditional financial industry is gradually transforming into Fintech. However, due to the security and real-time requirements of the financial industry, Fintech also raises the higher requirements. [0003] In the field of financial technology, online customer service systems have become quite common. In related technologies, during the online consultation process, customers often encounter the situation that there are too many online consultations, and at this time they need to wait in line. At present, when predicting the waiting time in line, the device roughly estimates the waiting time of th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q30/02G06Q40/00G07C11/00G06N3/04G06N3/08
CPCG06Q10/04G06Q30/0281G06Q40/00G07C11/00G06N3/04G06N3/084G07C2011/04
Inventor 陈晔黄叶飞卢道和杜泽炜刘沛峰
Owner WEBANK (CHINA)
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