Queuing control system and method

Abstract

The invention relates to a queuing control system, which comprises an input and output module, a predetermined module, a reminding module, a notification module and a dynamic queuing module. The invention also provides an application server containing the queuing control system and a queuing calling system comprising the application server. The invention also provides a queuing control method, which comprises the following steps: receiving the predetermined information sent by the users, processing the predetermined information, determining whether the predetermined request of the users can be accepted or not, analyzing the reminding information, sending the reminding information to the users when the reminding condition is satisfied, determining the user's turn, notifying the user if the user is in turn. According to the invention, the users can flexibly predetermine the business, effectively use the waiting time for queuing, acquire the queue status on real time, delay the own queue or exit the queue and make an appointment with the specialist clinic, thereby the social resource can be saved.

Description

technical field [0001] The invention relates to network communication technology, in particular to a queuing control system and method realized by means of a communication network. Background technique [0002] Currently, in developing countries with a large population, such as China, queuing is a common phenomenon in public places such as bank outlets, hospital outpatient departments, stock exchanges, and train ticket sales outlets. Even in developed countries, the problem of queuing exists, for example, in some famous restaurants and nightclubs. [0003] In some economically underdeveloped areas, people still line up in the original standing way, which not only wastes time, but also easily makes customers more tired. In order to improve this situation, a lot of public places have introduced a kind of queuing and calling system now. Take banking services as an example. When a user goes to the bank to handle business, he first obtains a number through the queuing machine, ...

AI Technical Summary

Problems solved by technology

[0011] Since the existing queuing order cannot support dynamic queuing, users cannot postpone or cancel their order

This not only causes great inconvenience to users, but also wastes social resources.

[0012] Also, according to the current queuing system, users who are queuing cannot grasp the remaining queuing time in real time

Although the existing technology can provide an estimated waiting time, it is non-dynamic and can only give an estimated time when the user picks up the number, which is often very inaccurate and cannot reflect the real situation on the spot, especially when there is a change in the front line For example, when a user leaves, or when the processing capacity of the business outlet changes, such as when the business window increases, it is very inflexible

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