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Self-service system for hotel

A self-service and self-service terminal technology, applied in the field of hotel self-service systems, can solve problems such as customers’ inability to provide self-service, members’ privacy leakage, and inability to share, and achieve the effects of improving competitive advantages, protecting customer privacy, and simplifying procedures

Active Publication Date: 2010-09-15
深圳市盛利万通科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, the hotel self-service system can provide self-service for members, but cannot provide self-service for customers who do not have a membership card; the personal information of members is stored on the membership card, and there is a possibility that the privacy of members will be leaked; customer information is only kept on the local server, not only It cannot be shared, and it is easy to lose data due to system failure, etc.

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0049] Embodiment 1. Individual guest check-in:

[0050] 1. Before the customer comes to the self-service terminal, the operation terminal requires the customer to select the customer type: member or individual customer.

[0051] 2. The customer selects an individual guest, and the system enters the individual guest check-in module.

[0052] 3. Customers are required to choose the type of ID card for registration: ID card, driver's license, military officer's card, etc.

[0053] 4. The customer puts his ID card on the ID card reader, and the ID card reader reads it, registers it, and sends the information to the server.

[0054] 5. The server retrieves the ID card number in the database, recognizes that it is a new customer, assigns a customer number to the customer, and records the customer number, customer personal information and other information in the server.

[0055] 6. The operation terminal displays the hotel vacant room status and business point consumption for cus...

Embodiment 2

[0070] Embodiment 2. Check-in by a member carrying a membership card:

[0071] 1. The operation terminal requires the customer to select the customer type: member or individual customer, and the customer chooses: member.

[0072] 2. The customer inserts the membership card into the membership card transceiver device.

[0073] 3. The customer selects a member, and the system requires the customer to enter a password.

[0074] 4. After the customer enters the password, the server obtains the customer number from the membership card transceiver device, retrieves the customer number, and performs password verification. If there is no customer information on the current server, the retrieval verification is performed on the main server through the Internet until until successful.

[0075] 5. After the password pairing is successful, the operation terminal will display room opening, business point consumption, membership top-up, and comprehensive management for customers to choose...

Embodiment 3

[0089] Embodiment 3. Members who do not carry membership cards check in:

[0090] 1. The operation terminal requires the customer to select the customer type: member or individual customer.

[0091] 2. The customer selects a member, and the operation terminal requires the customer to confirm the identity.

[0092] 3. The customer uses the fingerprint identification device in the guest identification device on the self-service terminal to identify his own fingerprint.

[0093] 4. The server retrieves the customer number from the fingerprint information and confirms the customer's membership. If the fingerprint information is not retrieved on the current server, the retrieval verification will be performed on the main server through the LAN until it succeeds or fails.

[0094] 5. After the membership identity is determined, the operation terminal enters the membership module.

[0095] 6. The operation terminal displays room opening, business point consumption, membership repl...

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PUM

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Abstract

The invention discloses a self-service system for a hotel, comprising a self-service terminal, a server, a self-service management system for the hotel, network communication equipment and a door lock, wherein, the server is connected with a self-service terminal network, and the network communication equipment is used for connecting the server with the self-service terminal; the self-service terminal comprises an operation terminal, a guest recognition system, a membership card and a membership card transmitter-receiver device, wherein, the membership card is as the same as a card for opening the door lock. The self-service system overcomes the defect that the prior art can not provide self service for customers without the membership card; the member privacy has possibility of being leaked because the membership card stores the personal information of a member; and customer information is only reserved on a local server, thus sharing fails to be realized, and the possibility of data loss due to system faults and the like is easily caused. The invention provides a self-service system for the hotel, which can protect customer privacy; data is stored in a plurality of the servers to ensure data safety; customer information among the hotels can be shared; and the self-service system can be widely applied to the hotel field.

Description

technical field [0001] The invention relates to a hotel service system, in particular to a hotel self-service system aimed at both members and individual guests. Background technique [0002] With the development of tourism, the use of hotel self-service systems is becoming more and more popular. [0003] The existing hotel service management system is mainly aimed at hotel members. Smart room reservation with membership card can protect the privacy of members, simplify the room reservation procedure, take a short time, the process is simple, and reduce the manpower input and operating costs of the hotel; the member smart card recharge is simple and convenient, and the fee is directly deducted from the member smart card after consumption, which is cheaper than manual Settlement is convenient and fast; and the hotel's own management has been strengthened. [0004] A Chinese invention patent application published on November 7, 2007, titled: Hotel Service Management System, ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07F17/00G06Q90/00G06Q50/00
Inventor 杨琴王玲样彦君王勤
Owner 深圳市盛利万通科技有限公司
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