Methods and systems for notifications in communications networks

Abstract

Communications is the exchange of thoughts, messages, or information. However, whilst immense investments into evolving communications infrastructure supporting multiple communications channels have been made the vast majority of communications models, standards, and developments focus to the transmission of the message as a single process with other aspects of the communications channel are considered simply delays in the communications channel. However, it would be beneficial to provide enhancements to such communications channels to provide a sender with additional options with respect to the delivery to and recovery by the recipient of the message such that not only do they have the option to elect to receive a delivery notification in communications systems that today do not provide such information, but that in these systems and those supporting delivery notifications increased information is provided to the user allowing them to ascertain or estimate the recipient's absorption / reading of the message whilst also allowing the recipient to quickly and simply reply and / or acknowledge the message.

Description

FIELD OF THE INVENTION[0001]The present invention relates to communications systems and more particularly delayed notifications and enhanced sender feedback.BACKGROUND OF THE INVENTION[0002]Communication is the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. As such communication requires a sender, a message, and a recipient, although the receiver does need not be present or aware of the sender's intent to communicate at the time of communication and therefore communication can occur across wide ranges of distances in both time and space. Typically communication requires that the communicating parties share an area of communicative commonality and a communication process is typically considered complete once the receiver has understood the message of the sender.[0003]Within the prior art models allowing one-way, two-way, and multi-way conversations have been established, analysed and implemented within telecommunications infrastr...

AI Technical Summary

Benefits of technology

The invention aims to solve issues in communication systems such as delayed notifications and improved sender feedback. This will provide an improved user experience and facilitate better communication.

Problems solved by technology

However, these models and the consideration of the interactions between sender and recipient is that the message is sent by the sender and received by the recipient as a single process and that other aspects of the communications channel such as voicemail, email server, and text server that store the senders message prior to the recipients receipt are modeled as a delay within the communications channel.

However, going back to the primary definition of communication is the exchange of thoughts, messages, or information and accordingly these models and their physical implementations do not provide for verification that the exchange has occurred in the manner the sender intended unless for example the voice communication is a two-way session or a subsequent one-way communication from the recipient referencing the original one-way communication or its content is received by the sender.

With the rapid uptake of portable electronic devices (PEDs) many individuals now have three or more telephone numbers, for example home, cellphone, and work, thereby increasing the complexity of ensuring a message is delivered to a recipient, yet alone played and understood.

These issues have continued into email and SMS / text communications in the last thirty years as these systems have proliferated.

With the adoption of email into business activities and its replacement of physical mail delivery which provided options for delivery verification such as from the mail delivery organization itself or through a signature of the recipient the absence of verification has continued to present issues.

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