Highway toll station worker scheduling method and system, and storage medium

Abstract

The invention relates to a highway toll station worker scheduling method and system, and a storage medium. The scheduling method comprises the following steps: 1, carrying out calculation preparation; 2, collecting highway toll station data in real time; 3, judging the service state of the bicycle; 4, calculating bicycle service parameters; 5, updating the service statistical parameters in real time; 6, evaluating the service level of the bicycle in real time; 7, evaluating the service level of the real-time charging lane; and 8, scheduling the toll station workers according to the lane service evaluation result. Compared with the prior art, the method has the advantages of being good in scheduling effect, capable of achieving online scheduling, objective, reliable and the like.

Description

technical field [0001] The present invention relates to the technical field of staff dispatching at expressway toll stations, in particular to a dispatching method, system and storage medium for staff at expressway toll stations. Background technique [0002] At present, most expressway toll stations include ETC (Electronic Toll Collection, electronic non-stop toll collection) and MTC (Manual Toll Collection, manual semi-automatic toll collection) lanes at the same time. The latter actually provides ETC and MTC two kinds of toll services. [0003] At present, when dispatching the toll station staff, it is necessary to evaluate the service level of the current toll station and the work intensity and work efficiency of the staff in the station, and the evaluation standard is the various indicators involved in the vehicle transit time, while the existing technology The following defects exist in obtaining various indicators: [0004] (1) Based on a unified evaluation standard,...

AI Technical Summary

Problems solved by technology

The mathematical modeling process involves many idealized assumptions, resulting in inconsistencies with the real situation, and the input data of the simulation model is also likely to be distorted; and the simulation model for precise parameter adjustment is highly specialized and can only reflect the operation of a specific toll station. It cannot be extended to other toll stations for staff scheduling;

[0006] (3) Calculating the service level based on the traffic situation evaluation results is not accurate enough: the existing methods focus on the evaluation of the traffic operation situation of the toll station, and the indicators such as the toll station flow rate and traffic speed used in it can only indirectly reflect the evaluation service level; Moreover, the granularity of the above-mentioned indicators is relatively coarse, usually in the unit of day or hour in the time dimension, and in terms of space, the toll station as a whole is used as the analysis object, which cannot support the detailed evaluation of the service level of the toll station, and is difficult to be used to solve the problems of toll station employees. Practical work issues such as performance evaluation, workload management, toll station design optimization and resource allocation;

[0007] (4) It is impossible to provide objective and comparable indicators based on the subjective evaluation of users: the existing evaluation methods of charging service level focus on measuring the subjective feeling of the driver of the charged vehicle, and most of them focus on the way of expressing this feeling, such as When the toll vehicle leaves the toll lane, honk the horn, voice input, etc. to express satisfaction with the service of the toll collector, etc., but the indicators generated are all subjective indicators, with many influencing factors, lack of reliability and stability, and difficult to use Quantitative comparison; in addition, this type of technology generally needs to install additional facilities at toll stations, and the feasibility is limited

[0008] Due to the shortcomings of the above evaluation, there is a lack of objective and effective scheduling methods for the staff of expressway toll stations at this stage

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