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Processing method and system for power grid user service evaluation

A technology of user service and processing method, which is applied in the field of processing method and system of power grid user service evaluation, can solve problems such as low efficiency, long time for user evaluation screening and statistics, and low data mining rate, so as to improve processing efficiency and reduce Probability of human error, accurate labeling and rich effects

Pending Publication Date: 2021-03-23
SHENZHEN POWER SUPPLY BUREAU
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Problems solved by technology

[0005] The purpose of the present invention is to propose a processing method and system for grid user service evaluation to solve the technical problems of long time, low efficiency, and low data mining rate in existing methods for user evaluation screening and statistics

Method used

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  • Processing method and system for power grid user service evaluation
  • Processing method and system for power grid user service evaluation

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Embodiment Construction

[0036] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0037] Such as figure 1 As shown, is a schematic diagram of an embodiment of a processing method for grid user service evaluation provided by the present invention. In this embodiment, the method includes the steps of:

[0038] Step S1, obtain candidate keywords from multiple data sources and service evaluation information input by users; and perform word segmentation processing on the service evaluation information according to a first preset rule, obtain multiple word segments, and combine the candidate keywords with the pairing the plurality of word segmentations to obtain the number of word segmentations of the candidate keyword pairs; and using the candidate keywords with the number of word segmentations greater than a preset threshold as final keywords, and...

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Abstract

The invention provides a processing method for power grid user service evaluation. The processing method comprises the steps of S1, obtaining candidate keywords of a plurality of data sources and service evaluation information input by a user; obtaining final keywords, and forming a word bank by all the final keywords; s2, obtaining semantic related parameters of the plurality of final keywords, and arranging words of each group of arrays according to a preset semantic classifier to obtain a final semantic intention; s3, obtaining text information of the final semantic intention, and determining a word embedding vector sequence corresponding to the text information according to a preset one-hot dimension dictionary; taking the user portrait corresponding to the probability value with the highest numerical value as a user label; and S4, determining that the corresponding feedback service item is searched from the feedback service list according to the user label, and providing the feedback service item corresponding to the user label. According to the invention, the processing efficiency of service evaluation information is improved, and the human error probability is reduced.

Description

technical field [0001] The invention relates to the technical field of grid service information, in particular to a processing method and system for grid user service evaluation. Background technique [0002] After providing users with various services of the power grid (such as electricity bill payment, electricity consumption statistics and inquiries, business processing, power outage / repair or service appeals, etc.), they will receive various evaluation information from users after the service, such as service evaluation information , return visit evaluation information, satisfaction evaluation information, etc. [0003] The existing service system will save the service evaluation information, return visit evaluation information, satisfaction evaluation information, etc. sent by users during the processing of service appeals, and then manually check, screen, classify and count, and then manually select individual users Service feedback to assist and resolve user follow-u...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F40/242G06F40/284G06F40/30G06N3/04G06N3/08G06Q30/02G06Q50/06
CPCG06F16/35G06F40/284G06F40/30G06F40/242G06N3/08G06Q30/0282G06Q50/06G06N3/045Y04S10/50
Inventor 廖家敏李颖杰陈喆孙涛
Owner SHENZHEN POWER SUPPLY BUREAU
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