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Page synchronization method, device and equipment and storage medium

A page and page data technology, applied in the direction of program control device, user interface execution, sale/lease transaction, etc., can solve the problem of low efficiency of customer service personnel

Pending Publication Date: 2019-05-03
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a page synchronization method, device, equipment and computer-readable storage medium, aiming to solve the technical problem of low processing efficiency of existing customer service personnel

Method used

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  • Page synchronization method, device and equipment and storage medium
  • Page synchronization method, device and equipment and storage medium
  • Page synchronization method, device and equipment and storage medium

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Embodiment Construction

[0035] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0036] The page synchronization method involved in the embodiment of the present invention is mainly applied to a page synchronization device, and the page synchronization device may be a device with display and processing functions such as a PC, a portable computer, or a mobile terminal.

[0037] refer to figure 1 , figure 1 It is a schematic diagram of the hardware structure of the page synchronization device involved in the solution of the embodiment of the present invention. In the embodiment of the present invention, the page synchronization device may include a processor 1001 (such as a CPU), a communication bus 1002 , a user interface 1003 , a network interface 1004 , and a memory 1005 . Wherein, the communication bus 1002 is used to realize the connection and communication between these components; the user ...

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Abstract

The invention provides a page synchronization method, device and equipment and a computer readable storage medium, and the method comprises the steps: building channel connection with a current terminal when receiving a synchronization request instruction sent by the current terminal, and determining a target agent end corresponding to the current terminal; and obtaining browsing page data of thecurrent terminal and a browsing sequence corresponding to the browsing page data, and sequentially sending the browsing page data to the target agent side according to the browsing sequence so as to synchronize the browsing page of the current terminal to the target agent side in real time. According to the browsing sequence of the user, the corresponding browsed page data is sent to the target seat end used by the corresponding customer service staff, and the browsed pages of the user are synchronized to the seat end in real time, so that the difficulty of processing abnormities by the customer service staff is reduced, the exception processing efficiency is improved, and the technical problem that the processing efficiency of existing customer service staff is low is solved.

Description

technical field [0001] The present invention relates to the field of data synchronization, in particular to a page synchronization method, device, equipment and computer-readable storage medium. Background technique [0002] The existing network question and answer processing platform is a platform that supports clients such as network communication tools and webpages to obtain information and conduct information exchange. Users can submit various questions on the question-and-answer processing platform through the webpage, so as to contact relevant customer service personnel through the question-and-answer processing platform to seek solutions. For example, if a user encounters an operation prompt or an abnormal prompt when using a certain product or service, the user can consult with the online customer service personnel of the product through the Q&A processing platform. When the interface information is involved in the chat process, the user will send the screenshot of ...

Claims

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Application Information

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IPC IPC(8): G06F9/451G06Q30/06H04L29/08
Inventor 高林龙
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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