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A mobile terminal remote after-sales support method and device

A mobile terminal and support device technology, applied in electrical components, transmission systems, etc., can solve the problems of low efficiency and high after-sales service costs, and achieve the effects of reducing after-sales service costs, improving after-sales service efficiency, and optimizing remote after-sales support services.

Inactive Publication Date: 2018-02-23
GUANGDONG OPPO MOBILE TELECOMM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In view of this, the embodiments of the present invention provide a mobile terminal remote after-sales support method and device, so as to optimize the remote after-sales support service of mobile terminal products and solve the problems of high cost and low efficiency of after-sales service

Method used

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  • A mobile terminal remote after-sales support method and device
  • A mobile terminal remote after-sales support method and device
  • A mobile terminal remote after-sales support method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0046] figure 1 It is a flow chart of the method for remote after-sales support of a mobile terminal described in this embodiment. This embodiment is applicable to communication between a mobile terminal and a server. The method can be executed by a remote after-sales service support device configured on a mobile terminal, such as figure 1 As shown, the mobile terminal remote after-sales support method described in this embodiment includes:

[0047] Step S101, connecting to a server for remote after-sales support.

[0048] When the mobile terminal encounters a problem, start the client program installed on the terminal for remote after-sales support, and the client program first connects to the server of the seller for remote after-sales support to receive after-sales technical support services.

[0049] Further, after the mobile terminal is successfully connected to the remote after-sales support server, the problem communication information input by the user can be obtained...

Embodiment 2

[0061] figure 2 It is a flow chart of the method for remote after-sales support of a mobile terminal described in this embodiment. This embodiment is applicable to communication between a server and a service personnel personal computer (PC: Personal Computer) for after-sales support. The method can be configured on a PC Remote after-sales service support device to implement, such as figure 2 As shown, the mobile terminal remote after-sales support method described in this embodiment includes:

[0062] Step S201, receiving and displaying the current user interface of the mobile terminal in real time from the server for remote after-sales support.

[0063] After obtaining the interface periodically intercepted by the terminal in real time, the server sends the interface to the PC terminal of the personal computer of the service personnel for after-sales support in real time, and after receiving the interface, the PC terminal synchronously displays it in real time. In this w...

Embodiment 3

[0076] image 3 It is a flow chart of the method for remote after-sales support of a mobile terminal described in this embodiment. This embodiment is applicable to establishing a communication relationship between the mobile terminal and the computer of the service personnel (hereinafter referred to as the PC end) for after-sales support through the server. The method can It is executed by the remote after-sales service support device configured on the server side, such as image 3 As shown, the mobile terminal remote after-sales support method described in this embodiment includes:

[0077] Step S301, receiving the current user interface of the mobile terminal in real time and forwarding it to the computer of the after-sales support service personnel.

[0078] The terminal periodically intercepts the current interface and sends it to the server, and the server receives the current user interface of the mobile terminal in real time and forwards it to the computer of the servi...

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Abstract

Embodiments of the invention disclose a mobile terminal remote after-sale supporting method and device, the method comprising: connecting to a server for a remote after-sale support; intercepting periodically a current user interface and uploading the current user interface to the server in real time; receiving in real time an operation instruction for solving a current technical problem returned from the server and performing in real time the operation instruction such that a technician solves a technical problem proposed by a user and performs a remote technical process anytime anywhere. The method and the device optimize the remote after-sale support service of a mobile terminal, reduce after-sale service cost and improve after-sale service efficiency.

Description

technical field [0001] The invention relates to the technical field of mobile terminals, in particular to a remote after-sales support method and device for a mobile terminal. Background technique [0002] In the current market, terminal products are spread all over the world, such as mobile phones and tablet computers with Android, IOS, and Windows Phone operating systems. However, there are inevitably functional defects in the software system. If there is an after-sales technical problem at this time, it is difficult for the after-sales support service personnel without professional technical background to solve it in time, and the traditional processing method for similar problems takes a long time, which will make the Users have a lot of dissatisfaction, which is not conducive to the brand image. [0003] Existing software companies generally set up an after-sales technical support team to provide customer service hotlines to provide telephone consultation services for ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08
CPCH04L67/025
Inventor 焉文臣
Owner GUANGDONG OPPO MOBILE TELECOMM CORP LTD
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