Fault processing method and device based on artificial intelligence, electronic equipment and medium

A fault handling method and artificial intelligence technology, applied in the direction of electrical digital data processing, response error generation, instruments, etc., can solve problems such as manual repair and low efficiency of system problem processing, so as to improve efficiency, realize active processing, and improve accuracy rate effect

Pending Publication Date: 2022-03-18
CHINA PING AN PROPERTY INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, every time a system problem occurs, the system administrator or operation and maintenance personnel are required to manually repair the system. Due to the shortage of human resources, the processing efficiency of the system problem is low

Method used

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  • Fault processing method and device based on artificial intelligence, electronic equipment and medium
  • Fault processing method and device based on artificial intelligence, electronic equipment and medium
  • Fault processing method and device based on artificial intelligence, electronic equipment and medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0057] figure 1 It is a flow chart of the artificial intelligence-based fault handling method provided in Embodiment 1 of the present application. The artificial intelligence-based fault handling method specifically includes the following steps. According to different requirements, the order of the steps in the flow chart can be changed, and some of them can be omitted.

[0058] S11. Obtain an error statement corresponding to the target system based on the pre-implanted buried point.

[0059] Wherein, the target system may be a company business system, a company platform system, a literature system, an internal library system, and the like. The error statement is used to determine the fault that occurs when the user accesses the target system, and may include a SQL statement corresponding to the error signal that occurs when the user encounters a fault when accessing the target system through an electronic device, wherein the error signal can be displayed on Access the targe...

Embodiment 2

[0119] figure 2 It is a structural diagram of an artificial intelligence-based fault handling device provided in Embodiment 2 of the present application.

[0120] In some embodiments, the artificial intelligence-based fault handling device 20 may include a plurality of functional modules composed of computer program segments. The computer program of each program segment in the described artificial intelligence-based fault processing device 20 can be stored in the memory of the electronic device, and executed by at least one processor to execute (see for details figure 1 Describe) the functionality of the artificial intelligence-based troubleshooting method.

[0121] In this embodiment, the artificial intelligence-based fault handling device 20 can be divided into multiple functional modules according to the functions it performs. The functional modules may include: an error report acquisition module 201 , a statement analysis module 202 , a map query module 203 , a feature ...

Embodiment 3

[0183] This embodiment provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps in the above-mentioned embodiment of the fault handling method based on artificial intelligence are implemented, for example figure 1 S11-S16 shown:

[0184] S11. Obtain an error statement corresponding to the target system based on the pre-implanted buried point;

[0185] S12, analyzing the error reporting statement, and determining the error reporting item corresponding to the error reporting statement;

[0186] S13. Based on the error reporting items, extract multiple fault handling methods from the pre-built fault map;

[0187] S14. Determine the target user corresponding to the error reporting item and the fault record corresponding to the target user, and determine the feature value corresponding to the error reporting item based on the fault record;

[0188] S...

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PUM

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Abstract

The invention relates to the technical field of artificial intelligence, and provides a fault processing method and device based on artificial intelligence, electronic equipment and a medium, and the method comprises the steps: obtaining an error statement corresponding to a target system based on a burying point; analyzing the error report statement, and determining an error report item corresponding to the error report statement; extracting a plurality of fault processing methods in the fault map based on the error report items; determining a target user corresponding to the error report item and a fault record corresponding to the target user, and determining a feature value corresponding to the error report item based on the fault record; inputting the characteristic value and the plurality of fault processing methods into a first random forest model for prediction to obtain a matching value corresponding to each fault processing method; and based on the matching value corresponding to each fault processing method, determining a target fault processing method in the plurality of fault processing methods, and performing fault processing according to the target fault processing method. According to the invention, the fault processing efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to an artificial intelligence-based fault handling method, device, electronic equipment, and medium. Background technique [0002] After the system has been running for a long time, or after some unconventional operations are performed, various problems are prone to occur. The number of alarms for the current system operation and maintenance is very large, and the problems that occur each time may be similar. Most of them are the same type of alarm processing. However, every time a system problem occurs, the system administrator or operation and maintenance personnel are required to manually repair the system. Due to the shortage of human resources, the processing efficiency of the system problem is low. Therefore, how to realize automatic processing of system problems and improve the processing efficiency of system problems has become a technical problem ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07G06N20/00G06K9/62G06V10/762
CPCG06F11/079G06N20/00G06F18/23
Inventor 李平
Owner CHINA PING AN PROPERTY INSURANCE CO LTD
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