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Full-process automatic intelligent customer service system based on converged communication

A technology of integrated communication and intelligent customer service, applied in the field of integrated communication, can solve problems such as differentiation dependence, low intelligence, and robot Q&A being too mechanical

Active Publication Date: 2021-06-08
有呗网(深圳)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, although the customer service system is also transitioning to intelligence, overall, the degree of intelligence is low, and the robot Q&A is too mechanical, and can only answer a very small number of simple programmed questions, and slightly complicated and differentiated questions still rely on Answered by human customer service
As a result, the entire question-and-answer process is slow in timeliness and low in intelligence

Method used

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  • Full-process automatic intelligent customer service system based on converged communication
  • Full-process automatic intelligent customer service system based on converged communication
  • Full-process automatic intelligent customer service system based on converged communication

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Embodiment Construction

[0033] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0034] The terms "first", "second" and the like in the specification and claims of the present application and the above drawings are used to distinguish different objects, rather than to describe a specific order. Furthermore, the terms "include" and "have", as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed steps or units, but option...

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Abstract

The embodiment of the invention discloses a full-process automatic intelligent customer service system based on converged communication. The system comprises a safety management subsystem which is used for verifying whether each converged communication user in a plurality of converged communication users meets a login condition or not, and when each converged communication user meets the login condition, allowing each converged communication user to log in a joint center subsystem; the joint center subsystem which is used for determining a target node device in a plurality of node devices to perform intelligent question and answer, indicating the target node device to receive each piece of inquiry information sent by each converged communication user, and generating first feedback information corresponding to each piece of inquiry information, and sending each piece of inquiry information to an intelligent processing subsystem when the target node device does not generate the first feedback information. According to the application, the intelligent degree of the converged communication user inquiry process can be effectively improved, and the security and efficiency of problem solving are improved.

Description

technical field [0001] The present application relates to the technical field of converged communication, in particular to a full-process automated intelligent customer service system based on converged communication. Background technique [0002] With the development of information technology, the era of fifth-generation mobile communication technology (or 5th generation wirelesssystems, 5th-Generation, 5G) is gradually coming. The application of 5G technology has brought a qualitative leap in the field of communication and greatly promoted the development of integrated communication technology. Converged Communication is based on IP communication and integrates computer technology and traditional communication technology, so as to establish a network platform including computer network and traditional communication network, including instant messaging, IP-based voice transmission ( Voice over Internet Protocol, VoIP) telephone, video communication, data transmission, mult...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06F21/46G06F21/32G06F16/332G06F40/30G06F9/50
CPCG06Q30/01G06F21/46G06F21/32G06F16/3329G06F40/30G06F9/5061
Inventor 胡祖安臧传东
Owner 有呗网(深圳)科技有限公司
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