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Fault self-healing method and device, equipment and storage medium

A fault self-healing and fault technology, applied in the field of network operation and maintenance, can solve problems such as large data volume, large manpower and time investment, and low efficiency

Active Publication Date: 2020-11-03
北京天维信通科技股份有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

Whether it is using knowledge graph data in general or professional fields, building an AI model through pure machine learning, the amount of data is large, the investment of manpower and time is large, and the efficiency is low.

Method used

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  • Fault self-healing method and device, equipment and storage medium
  • Fault self-healing method and device, equipment and storage medium
  • Fault self-healing method and device, equipment and storage medium

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Embodiment Construction

[0048] Various exemplary embodiments, features, and aspects of the present disclosure will be described in detail below with reference to the accompanying drawings. The same reference numbers in the figures indicate functionally identical or similar elements. While various aspects of the embodiments are shown in drawings, the drawings are not necessarily drawn to scale unless specifically indicated.

[0049] The word "exemplary" is used exclusively herein to mean "serving as an example, embodiment, or illustration." Any embodiment described herein as "exemplary" is not necessarily to be construed as superior or better than other embodiments.

[0050] In addition, in order to better illustrate the present disclosure, numerous specific details are given in the following specific implementation manners. It will be understood by those skilled in the art that the present disclosure may be practiced without some of the specific details. In some instances, methods, means, componen...

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Abstract

The invention discloses a fault self-healing method and device, equipment and a storage medium, and the method comprises the steps: extracting a restoration operation record and corresponding alarm information, carrying out the parameterization of the restoration operation record and the alarm information to obtain a plurality of parameters, and carrying out the instantiation of the plurality of parameters to obtain a plurality of variables; and establishing a knowledge model and a self-healing script according to the plurality of variables, obtaining a knowledge question and answer library containing a mapping relationship between the knowledge model and the self-healing script, and selecting the corresponding self-healing script from the knowledge model according to the description of the fault to perform fault processing. According to the method, based on the fact that operation and maintenance personnel perform first-time repair operation on a certain alarm, a repair operation logis templated, then in the automatic self-healing process, template parameters are instantiated, a self-healing script template and an alarm knowledge question and answer library are established, and the first-time repair method is popularized and generalized; therefore, automatic self-healing of the alarm is realized, and the method is simple, efficient and accurate.

Description

technical field [0001] The present disclosure relates to the field of network operation and maintenance, and in particular to a fault self-healing method and device, equipment and storage medium. Background technique [0002] For the troubleshooting of mass-produced servers and network products, the operations in most cases are similar, and traditional operation and maintenance personnel will waste a lot of time on repeated troubleshooting processes to eliminate almost similar faults. With the popularity of machine learning, some enterprises have begun to try to collect and analyze previous troubleshooting and repair operation records to find common points, and automatically generate troubleshooting guides to achieve intelligent operation and maintenance. Whether it is to use knowledge graph data in general or professional fields, to build AI models through pure machine learning, the amount of data is large, the investment of manpower and time is large, and the efficiency is...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/22G06F11/30G06N5/02
CPCG06F11/2257G06N5/02G06F11/3089
Inventor 周文胜张新姜作毅陈睿彧
Owner 北京天维信通科技股份有限公司
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