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An IVR intelligent service and an implementation method thereof

An intelligent service and server technology, applied in the field of IVR intelligent service and its realization, can solve the problems of not being able to meet the service needs of individual users or enterprise users, not being able to use shared cloud database resources, not being able to obtain shared voice resources, etc., to achieve powerful voice processing capabilities, expanding the scope of business operations, and large concurrent and reliable effects

Active Publication Date: 2019-05-28
GUANGZHOU FOCUSTAR TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The call center established in the IVR mode has a single internal structure, and cannot use the shared cloud database resources to provide users with accurate business decision-making data services, and cannot obtain shared voice resources on the mobile computer and telephone terminals, which cannot satisfy individual users or enterprises. User's service needs

Method used

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  • An IVR intelligent service and an implementation method thereof
  • An IVR intelligent service and an implementation method thereof
  • An IVR intelligent service and an implementation method thereof

Examples

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Effect test

Embodiment 1

[0029] Example 1, see Figure 1 to Figure 3 , the present invention provides a technical solution: an IVR intelligent service and its implementation method, including cloud database 1, cloud computing 2, computer telephony integration 3, program management server 4, user terminal 6 and seat terminal 7, user terminal 6 includes Telephone dial-up terminal 61, mobile phone internet terminal 62 and computer internet terminal 63, telephone dial-up terminal 61 is connected with voice navigation 54 signal through telecommunication network, the telecommunication network here serves for network signals such as China Mobile, China Unicom, and China Telecom, and is used for making voice calls Service, the mobile phone internet terminal 62 and the computer internet terminal 63 are connected to the browser 42 through the telecommunication network, where the telecommunication network serves network traffic such as China Mobile, China Unicom, and China Telecom, including the wireless network ...

Embodiment 2

[0046] Example 2, see Figure 1 to Figure 3 , the present invention provides a technical solution: an IVR intelligent service and its implementation method, including cloud database 1, cloud computing 2, computer telephony integration 3, process deployment system 5, user terminal 6 and seat terminal 7, user terminal 6 includes Telephone dial-up terminal 61, mobile phone internet terminal 62 and computer internet terminal 63, telephone dial-up terminal 61 is connected with voice navigation 54 signal through telecommunication network, the telecommunication network here serves for network signals such as China Mobile, China Unicom, and China Telecom, and is used for making voice calls Service, the mobile phone internet terminal 62 and the computer internet terminal 63 are connected to the browser 42 through the telecommunication network, where the telecommunication network serves network traffic such as China Mobile, China Unicom, and China Telecom, including the wireless network ...

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Abstract

The invention relates to the technical field of voice service, and relates to an IVR intelligent service and an implementation method thereof. The IVR intelligent service includes a cloud database, cloud computing, computer telephone integration, a program management server, a process deployment system, a user terminal and an agent terminal. The input end of the user terminal is connected with a browser and a voice navigator. wherein the voice navigation module is connected with a voice recognition module through a dual-tone multi-frequency keyboard, the process deployment system and the program management server are respectively connected with the computer telephone integration, the number of the computer telephone integration is N, the computer telephone integration is bidirectionally connected with the agent terminal, and the cloud computing is bidirectionally connected with the cloud database. A a cloud database + N computer phone integration exchange landing method is adopted; Theaccurate operation decision data service is provided for the user by utilizing the shared cloud database resource, so that the mobile phone and computer end and the telephone end are supported by thecloud database, the service of the agent terminal is correspondingly obtained, and the service operation range of the call center is expanded.

Description

technical field [0001] The invention relates to the technical field of voice services, in particular to an IVR intelligent service and an implementation method thereof. Background technique [0002] IVR (Interactive Voice Response) is Interactive Voice Response, you only need to use the phone to enter the service center, you can listen to mobile entertainment products according to the operation prompts, and you can also play relevant information according to the content input by the user. IVR is a powerful automatic telephone service system. In the integrated call center platform, IVR is firstly a subsystem, which cooperates with other subsystems to realize the standard functions of a call center platform; secondly, it is a system that can be used independently An independent system for operation, maintenance and upgrade, which can be used alone in occasions where only IVR is required. [0003] The call center established in the IVR mode has a single internal structure, and...

Claims

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Application Information

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IPC IPC(8): H04M3/42H04M3/493H04M3/51H04M3/523
Inventor 田兆俊
Owner GUANGZHOU FOCUSTAR TECH CO LTD
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