An insurance man-machine coupling customer service system and method based on artificial intelligence

A technology of artificial customer service and artificial intelligence, applied in the field of insurance customer service system, can solve problems such as instability, and achieve the effects of high reliability, enhanced stability and low cost

Pending Publication Date: 2019-04-26
前海企保科技(深圳)有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Although artificial intelligence technology has been greatly developed, the current intelligent question and answer customer service system still has shortcomings such as instability

Method used

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  • An insurance man-machine coupling customer service system and method based on artificial intelligence
  • An insurance man-machine coupling customer service system and method based on artificial intelligence

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Experimental program
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Embodiment Construction

[0038] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0039] refer to Figure 1 to Figure 2 , the present invention is based on an artificial intelligence-based insurance man-machine coupling customer service system, comprising: a manual customer service selection unit, a voice recognition unit, a machine artificial intelligence coupling unit, and a voice generation unit; the manual customer service selection unit is a direct manual entrance, Click this artificial entrance, then can directly realize the chatting of customer and artificial customer service; Described voice recognition unit converts the voice information of customer into text information output; Described machine artificial intelligence coupling unit simultaneously receives text information and the information of artificial customer service selection unit , realize the chat between the customer and the artificial customer service or...

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Abstract

The invention discloses an insurance man-machine coupling customer service system and method based on artificial intelligence. The system comprises an artificial customer service selection unit, a voice recognition unit, a machine artificial intelligence coupling unit and a voice generation unit. The manual customer service selection unit is used for directly realizing chatting between the customer and the manual customer service; The voice recognition unit converts the voice information of the client into text information and outputs the text information; The machine artificial intelligence coupling unit receives the text information and the information of the manual customer service selection unit at the same time, chatting between a client and a manual customer service or intelligent generation of a natural answer text is achieved, and reinforcement learning of a machine is carried out. And the voice generation unit sends the input natural answer text to the voice synthesis engine,generates voice information and feeds the voice information back to the client. According to the invention, capabilities of pre-sales, after-sales consultation, product recommendation, common knowledge problems and the like can be provided for clients. And the advantages of high accuracy, quick response, high reliability, natural interaction and the like can be achieved at the same time.

Description

technical field [0001] The invention relates to an insurance customer service system, in particular to an artificial intelligence-based insurance man-machine coupling customer service system and method. Background technique [0002] Insurance customer service is one of the services closest to customers in the insurance industry. It includes the promotion of insurance knowledge, the expansion of insurance business, and customer consultation before and after sales. Insurance customer service plays an important role in the insurance industry and is the link between insurance suppliers and customers. At present, customer service in the insurance industry is still manual customer service. Although manual customer service has the advantages of natural interaction and smooth answers, it also inevitably has disadvantages such as strong main inertia, uneven service quality, and inability to provide round-the-clock service. [0003] With the advent of the Internet and artificial inte...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/08G06Q30/02G06F17/27G10L15/22G10L15/26
CPCG06Q30/0281G06Q40/08G10L15/22G10L2015/225G06F40/289G06F40/30G10L15/26
Inventor 庞文君杨猛王松阳
Owner 前海企保科技(深圳)有限公司
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