Problem-piece self-service processing system, method and self-service processing shelf

Abstract

The invention discloses a problem self-service processing system, a method and a self-service processing shelf. The system comprises an information collection module, a problem storage module, a self-service processing module, the information collection module, the problem storage module and the self-service processing module are connected with each other. The information collecting module collects the information of the problem pieces in real time and uploads the information to the self-service processing module. The information collecting module collects the information of the problem piecesin real time and uploads the information to the self-service processing module. The self-service processing module sends a problem piece processing command to the responsibility associated end in thecurrent processing stage of the problem piece according to the problem piece information, and sends a control command to the related responsibility associated end according to the processing result.Through the real-time flow of the information of the problematic parts in the system, Connecting each responsibility related end of the problem part, the problem part processing process through the responsibility related end, eliminates the problem caused by information asymmetry, effectively improves the processing efficiency of the problem part, and further improves the quality of service of theproblem part.

Description

technical field [0001] The invention relates to the field of logistics, in particular to a system and method for self-service handling of defective parts, and a shelf for self-service handling. Background technique [0002] In the process of processing problematic items in existing courier companies, due to the flow of processing information among couriers, warehouse managers, customer service personnel and customers, there are many links and complicated processes, which may easily lead to untimely processing of information, and the following situations occur: [0003] 1) Fragmentation between information flow systems: the express tracking system is not connected with the work order system, and the information flow of the whole process of problem parts processing does not form an automatic closed loop, resulting in obvious lag in problem part processing, and even information forgetting or loss. Bring unnecessary economic losses to the courier company and its staff; [0004]...

AI Technical Summary

Problems solved by technology

[0003] 1) Fragmentation between information flow systems: the express tracking system is not connected with the work order system, and the information flow in the whole process of problem parts processing does not form an automatic closed loop, resulting in obvious lag in problem part processing, and even information forgetting or loss. Bring unnecessary economic losses to the courier company and its staff;

[0004] 2) There is no connection between the information flow and the problem parts logistics: after the end of the information flow, the flow of problem parts logistics cannot be driven, and the information flow does not remind employees enough: the receiving and dispatching end of the problem parts cannot be reminded by the system information in time, and cannot respond in time. Affect delivery speed;

[0005] In addition, since the logistics and information flow of problematic parts cannot be matched in real time, after the work order is processed in the system, the problematic parts are often not processed in time according to the corresponding plan, and when the processing of the work order in the system is suspended, the problematic parts are in the warehouse due to If there is a lack of information reminders and it is put on hold, it will affect the service quality of problem handling, which will reduce the service quality of the courier company, and even lead to the loss of customers, affecting the development of the courier company

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