Voice trunk circuit access method and device, mobile terminal and storage medium

Abstract

The invention discloses a voice trunk circuit access method, a voice trunk circuit access device, a mobile terminal and a storage medium, used for achieving unified management in voice communication.The method comprises the steps of achieving regular expression configuration of each route and synchronizing the same into a configuration file of a background server, an analyzing a call request, performing regular matching, learning a conveying circuit and performing a header field modification; setting a data interface, periodically updating and caching black and white list data, performing data matching on a call number, and executing a conveying or call prohibiting command after recognition; setting a number affiliation corresponding table, achieving the query of number affiliation, presetting a routing rule, and achieving a local call; recording the call, and performing unified record management; and achieving a middle agent, setting the routing rule, and achieving call reconnectionwhen a receiving terminal is unresponsive due to a gateway fault. According to the method, device, mobile terminal and storage medium provided by the invention, the unified management, deployment, charging and recording of the trunk circuit are achieved, so that the access to the call platform becomes simpler and quicker, and the configuration is reduced.

Description

technical field [0001] The present invention relates to the technical field of voice relay lines, in particular to a voice relay line access method, device, mobile terminal and storage medium. Background technique [0002] The call center, also known as Call Center or customer service center, makes full use of modern communication and computer technologies such as IVR (Interactive Voice Response System), ACD (Automatic Call Distribution System), etc., and can automatically handle a large number of different calls. The operational operating premises for inbound and outbound business and services. [0003] In order to support different types of business in different departments, the call center needs to access different lines and different operators, and there are multiple call center phone platforms for internal business of the enterprise. For the telephone platform, the lines of each service need to be configured with different data, and due to the different purchase time o...

AI Technical Summary

Problems solved by technology

For the telephone platform, the lines of each service need to be configured with different data, and due to the different purchase time and suppliers of equipment, the brand of the gateway, and the unique configuration of each operator in the enterprise, it is not conducive to the telephone platform of the call center. Management, there are restrictions on the use of functions

[0004] Therefore, according to the above situation, a method, device, mobile terminal and storage medium for voice trunk line access are needed to overcome the problem that the telephone platform of the call center is not easy to manage

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