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Data processing method and device, data query method and device

A data processing and data technology, applied in electrical digital data processing, special data processing applications, instruments, etc., can solve problems such as low efficiency and slow query mode, and achieve the effect of high efficiency and fast acquisition

Active Publication Date: 2017-07-21
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, the query method of the above-mentioned prior art is relatively slow, and the query can only be started and displayed after the customer service personnel have entered the entire query string, and the efficiency is low.

Method used

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  • Data processing method and device, data query method and device
  • Data processing method and device, data query method and device

Examples

Experimental program
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Embodiment Construction

[0033] Embodiments of the present application provide a data processing method and device, and a data query method and device.

[0034] In order to enable those skilled in the art to better understand the technical solutions in the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described The embodiments are only some of the embodiments of the present application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

[0035] The solution of the present application is not only applicable to the scene of the background technology, but also applicable to the scene of querying information other than customer information (for exam...

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PUM

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Abstract

The embodiment of the invention discloses a data processing method, a data processing device, a data query method and a data query device. The data processing method comprises the steps of acquiring each data record from a database by a server, wherein each data record includes field values of a plurality of search condition fields; taking each field value as a prefix string, and generating a prefix tree according to each prefix string; and associating each specific node for the prefix tree and storing the corresponding data record in each data record, wherein the specific node is the node whose corresponding prefix string is the field value, and the corresponding data record includes at least one field value equal to the corresponding prefix string. By use of the embodiment, a query result can be rapidly acquired, corresponding user information can be progressively inquired when customer service staff inputs a query character without waiting the customer service staff to completely input a query character string, thus the efficiency is high.

Description

technical field [0001] The present application relates to the technical field of computer software, in particular to a data processing method and device, and a data query method and device. Background technique [0002] With the rapid development of cloud computing technology, a large number of cloud computing related products also emerge rapidly, one of which is a product based on a platform as a service (Platform as a Service, PaaS) service model. For example, the customer service system product of the PaaS service model (hereinafter referred to as: customer service system). [0003] The customer service system can be provided to different types of companies, such as securities, insurance, ticketing, Internet and other companies. The customer personnel of these companies can use the customer service system to provide hotline online services to their customers. In the process of customer service, the most basic The most important requirement is to locate the service object...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/2425G06F16/2455G06F16/24561
Inventor 韩方崇
Owner ADVANCED NEW TECH CO LTD
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