Cloud repair scheme for server software problem

A server and software technology, applied in the field of server software maintenance, can solve the problems of wasting cost and time, waiting for maintenance, involving customer privacy information or data, etc., to reduce the risk of leakage, save manpower, and improve customer satisfaction. Effect

Inactive Publication Date: 2016-03-23
LANGCHAO ELECTRONIC INFORMATION IND CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The problem that has always existed is that software upgrades and manufacturer software bug modifications are required during server use
Then there will be a lot of expenses during this period, such as travel expenses, accommodation expenses, maintenance fees, etc.
Another important point is that customers often need to wait for maintenance, wasting the time of both parties
[0003] Sometimes it takes several service engineers to travel around at the same time or set up maintenance stations in various places to solve the problem, and customers still need to wait for maintenance, which wastes cost and time
On-site maintenance will also have different customer impacts depending on the service personnel's business skills
It may also involve the customer's private information or data, and individual cases may cause disputes and complaints

Method used

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  • Cloud repair scheme for server software problem

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0026] A cloud maintenance solution for server software problems, using cloud theory and practical maintenance tools to build a software bug or upgrade database within the company or entrusting a third party to create an intelligent software cloud maintenance platform. The cloud maintenance platform is divided into three parts: Parts, first: online acceptance and testing; second: online maintenance; third: continuous collection or import of maintenance databases, large databases of non-customer privacy and user surveys.

[0027] By building a cloud maintenance platform, real-time online detection of software problems can be realized, the waiting time of customers can be minimized, service fees and labor costs can be reduced, and maintenance resources can be allocated reasonably.

[0028] When a software failure occurs on the customer server, use the service account to log in to the cloud maintenance platform, start online detection, select a maintenance plan, refresh or upgrade...

Embodiment 2

[0030] Such as figure 1 As shown, on the basis of Embodiment 1, the maintenance program operation process described in this embodiment is as follows:

[0031] Taking the user as an example when a fault occurs during the use of the server, the user issues a fault repair application to the cloud maintenance platform;

[0032] After intelligent detection, the cloud maintenance platform determines hardware or software problems: if there is a hardware problem, it will automatically send a maintenance notification to the customer service personnel;

[0033] For software problems, the cloud maintenance platform provides online maintenance solutions and repair effects and impacts, etc.;

[0034] After the user chooses the maintenance plan, the cloud maintenance platform will carry out software maintenance or software upgrade to solve the software failure;

[0035] When the fault is resolved, a notification will be sent to the user. After the user confirms, complete the customer sati...

Embodiment 3

[0037] On the basis of Embodiment 1 or 2, each maintenance record of this embodiment is stored in the database of the cloud maintenance platform, and the data is regularly transmitted to the service center. After combing and analysis, the real starting point and real demand for software design and development improvement are found , form a virtuous closed-loop cycle, and enhance the competitiveness of enterprises.

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PUM

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Abstract

The invention discloses a cloud repair scheme for a server software problem. A software bug or upgrade database is established by a cloud theory and a practical repair tool in a company or by entrusting a third party. An intelligent software cloud repair platform is constructed. The cloud repair platform has three functions of online acceptance and detection, online repair, and continuous collection or import of a repair database, a non-customer privacy big database and user surveys. According to the scheme, the privacies (service staffs are not required to go out with repair software and devices with company property rights for repair) of customers and companies are protected by utilizing the cloud repair platform, so that the leakage risk of confidential data of the companies is lowered; possible disputes between customer service staffs and customers are avoided; one cloud repair platform reasonably distributes resources, so that the repair needs of the customers in different places can be met at the same time; and excessive service staffs are not required to be on a business trip at the same time, so that precious time spent in traveling on the repair road can be saved.

Description

technical field [0001] The invention relates to the technical field of server software maintenance, in particular to a cloud maintenance solution for server software problems, mainly aimed at the detection and maintenance of server software bugs or software upgrades, and establishing a software cloud maintenance platform, thereby reducing service costs and user maintenance Reduce waiting time and improve customer satisfaction. Background technique [0002] At present, the server is an essential resource management platform for almost every enterprise, and it is heavily used. The problem that has always existed is that software upgrades and manufacturer software bug corrections are required during server use. In many cases, for the modification of software bugs, we usually communicate with customers to understand server failures, and then send service engineers to the customer site with tools such as software refresh CDs to solve software bugs or upgrade software. Then ther...

Claims

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Application Information

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IPC IPC(8): G06Q10/00
CPCG06Q10/20
Inventor 王选成
Owner LANGCHAO ELECTRONIC INFORMATION IND CO LTD
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