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User data processing method and system, and servers

A technology of user data and processing methods, which is applied in the field of information processing and can solve problems such as low processing efficiency

Active Publication Date: 2015-09-23
BEIJING QIHOO TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of the above existing problems, the present invention provides a user data processing method, server and system to overcome the defect that the existing manual input of user problem data information tends to lead to lower processing efficiency

Method used

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  • User data processing method and system, and servers
  • User data processing method and system, and servers
  • User data processing method and system, and servers

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Embodiment Construction

[0105] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0106] Before specifically introducing the implementation of the above user data processing method, the application scenarios and hardware support of the embodiment of the present invention are firstly introduced.

[0107]In the embodiment of the present invention, the third-party server can be, for example, a server of a third-party platform such...

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Abstract

Embodiments of the present invention provide a user data processing method and system, and servers. The method comprises the steps of: receiving user questioning data and a first identification of the user questioning data which are transmitted by a third party server via a data read-write interface of the third party server; allocating a second identification to the user questioning data, generating a data recording corresponding to the user questioning data in a database, and associating and storing the first identification, the second identification and the user questioning data in the data recording; obtaining replying data corresponding to the user questioning data, and adding the replying data to the data recording; and transmitting the replying data and the first identification to the third party server via the data read-write interface so as to enable the third party server to display the replying data under the user questioning data according to the first identification. Based on the data read-write interface, a proprietary party server can automatically obtain the user questioning data in the third party server, and processing efficiency of the user questioning data can be improved.

Description

technical field [0001] The invention belongs to the technical field of information processing, and in particular relates to a user data processing method, server and system. Background technique [0002] A variety of network applications are constantly emerging, and users often encounter various problems when using various applications provided by application providers. At this time, users can use a public third-party platform such as a forum platform to Post your own problems to seek solutions. [0003] For example, a player of a certain game may encounter various problems such as losing his equipment, not knowing how to play the game, etc. He posts these problems in a game forum, so that he can see Other users or customer service staff of this post can answer. Wherein, the customer service staff refers to the relevant customer service staff of the game provider. [0004] In order to better serve users, the application provider will configure relevant customer service pe...

Claims

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Application Information

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IPC IPC(8): G06F17/30H04L29/08
CPCG06F16/10H04L67/53
Inventor 王冬冬古李仇立萍
Owner BEIJING QIHOO TECH CO LTD
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