A Converged Communication System

Abstract

The invention discloses a converged communication system which comprises a communication service terminal and a communication terminal. The communication service terminal comprises an integrated network communication server, a communication application service layer, a service customization layer and a core management layer. The communication application service layer comprises a secondary development SDK, a call center communication module, a video session module, an instant message communication service module and a video monitoring module. The core management layer comprises a monitoring site management module, an account management module, an online address book management module and a dialing configuration module. The communication terminal comprises an independent communication terminal and a service integration plug-in. The service integration plug-in comprises a service integration video session terminal and a plug-in. Three video session modes are provided through integration of an API and a service system. The converged communication system can fuse services effectively and meet all kinds of demands integrally; a secondary development interface of the service integration plug-in enables a user to use a platform more flexibly; the converged communication system has super-strong expansibility, and sustainability of software is improved greatly.

Description

technical field [0001] The present invention relates to a communication system, in particular to a fusion communication system. Background technique [0002] With the continuous improvement of social informatization and the rapid increase of network communication services, the demand of enterprises for network communication is also increasing. However, the current communication situation of enterprises is not optimistic. Single communication functions, difficulties in business integration, inflexible communication methods, difficult overall management, and high consumption costs have all become difficult problems in enterprise communication, which makes the integrated operation and management of enterprises abnormal. It is cumbersome and cannot achieve faster business work at all. [0003] All the disadvantages of the existing technology: [0004] 1. Single communication function. Although traditional communication services have achieved certain results in their respectiv...

AI Technical Summary

Problems solved by technology

[0004] 1. Single communication function

Although traditional communication services have achieved certain results in their respective fields (high quality, stable service), they are all independent and self-contained, and information cannot communicate with each other.

Enterprises face a variety of communication needs, and a single-function communication method can no longer meet the communication needs of enterprises

If a variety of communication needs are solved by introducing multiple communication methods, although the tense situation can be relieved on the surface, the cost is too high

[0005] 2. Difficulties in business integration

Today's corporate environment is diverse, and companies from all walks of life are competing around their own core businesses. Corporate business is usually mixed with communication needs, and traditional communication methods are either completely incompatible with corporate business. Either it can only perform shallow integration with enterprise business, and fails to realize data interaction

Although enterprises spend a lot of money to purchase advanced digital equipment, they cannot fully improve the overall efficiency and effectiveness of the enterprise

[0006] 3. The communication method is not flexible enough

After investigation, it is found that in today's enterprises, employees are not as rigid as they used to be in the office all day long, and they are very mobile (business trips or going out for business). If there is an emergency meeting, they cannot attend it in time. Disrupt the daily arrangement of the enterprise, and seriously delay the major decision-making of the enterprise

[0007] 4. The whole is not easy to manage

Traditional communication methods such as Internet telephony, video conferencing, instant messaging, etc. are self-contained and data information cannot be circulated, which leads to the need for decentralized management of enterprises

[0008] 5. The consumption cost is too high

Building a communication platform requires a considerable amount of manpower, material resources, financial resources and time for the enterprise

To solve the communication problems of enterprises, it is far from enough to rely on a communication platform with a single function

If you continue to build other platforms, the construction cost and management cost will increase accordingly

Images