Remote assistance service method aiming at embedded operation system

Abstract

The invention provides a communication control method and in particular discloses a remote assistance service method aiming at an embedded operation system. According to the method, a remote assistance server is enabled to access and configure a router in the front end of a far-end embedded device through the network data transmission and exchange by using an HTTP (hyper text transport protocol) assistance agent service technology and a reverse active connection technology, thus the embedded device is changed as a serviceable network terminal device, and more embedded devices can be easily changed as the serviceable network terminal device in the network. Compared with the general remote assistance method, the remote resistance service method provided by the invention can be used for greatly reducing the expenditure of manpower and financial resource; and meanwhile, the puzzle and trouble in installing and using the embedded device is reduced, and the market and prospect of the embedded device development is spread and extended in the future.

Description

【Technical field】 [0001] The invention relates to a communication control method, in particular to a remote assistance service method for an embedded operating system. 【Background technique】 [0002] Today, with the development of science and technology, the use of computers has penetrated into thousands of households and has become an indispensable part of people's life, work, study, and entertainment. Coupled with the rapid development of the Internet, people's use of computers can be seen everywhere. Computer users, especially those without much technical expertise, often encounter configuration or usage issues that are difficult for technical support staff or friends or family members to diagnose and resolve over the phone. Remote Assistance provides a way for users to get the help they need. Experienced users can use "remote assistance" to help their friends and family members directly and save costs. [0003] Here's how it works: Remote Assistance uses Terminal Servi...

AI Technical Summary

Problems solved by technology

At the same time, the data information on the terminal computer will pose a security risk, because when assisting embedded devices through the terminal computer, the computer needs to open the computer's operating authority, which will make the calculation lose security

It can be seen that to complete the remote assistance work with the existing remote assistance technology products, it needs to pay extra huge human resources and economic resources

[0005] In addition, the existing remote assistance technology is more complicated to set as the controlled end. In addition to setting local permissions, some products also need to set the front-end router or Internet access device.

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