Expandable interactive voice service system based on wideband network

Abstract

The invention relates to an extensible interactive speech service system on the basis of a broad band network, which comprises a communication supporting module, a visible flow generator, a flow explaining module and a medium service module, wherein since the system adopts a mode of treating interactive speech services as a platform rather than an application to process, various speech services are developed according to concrete service demands on a foreground, then, the speech services are stored as a VoiceXML document and are provided for a background universal explaining system to explain the file, the speech flow is controlled, concrete speech output and input operations are finished through a resource module to finish the speech interactive functions. Thereby, since a large amount of applied links of artificial intelligence is used, a large amount of manual seats can be reduced, thereby liberating maximum labor resources, the application range of the system is directly expanded, the development period of the system is further accelerated, and the development cost and the maintenance cost are effectively lowered.

Description

technical field [0001] The invention relates to an interactive voice service system, in particular to an expandable interactive voice service system based on a broadband network, which belongs to the communication field. Background technique [0002] Currently, the public-facing Interactive Voice Service (IVS) provided by China Telecom only includes the Interactive Voice Response (IVR) link, which is basically provided by SP or developed by China Telecom. Technical links need breakthroughs. For example, the application of artificial intelligence is still very limited, and a large number of human agent interventions are still required, which cannot liberate the largest human resources and limits wider applications. With the increasing integration of the Internet and telecommunication technology, the Computer Telephony Integration (CTI) solution is more complete. With the advent of the 3G era, there are many valuable application resources hidden in a wide range of society, jus...

AI Technical Summary

Problems solved by technology

But simply using the state machine to design IVS has some disadvantages: It is necessary to consider all states in the entire operation process. If there are many business projects, the state machine will be very large; to modify or expand the business project, the entire state machine needs to be redesigned, so it is not convenient Secondary development and its poor versatility

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