Agricultural telephone voice service system

Abstract

The agricultural telephone phonetic service system includes IVR server, phone phonetic card ,sums receiver and transmitter, manual seat MEM, System management MEM, network switch, interior network phone router and exterior network phone router, telephone, agricultural telephone phonetic service software, data-base server and superior management server. Advantages: enhancing interaction approach to provide convenience for the farmers; enhancing service information outputting approach to provide convenience for farmers' remembering query structure; increasing manual seats service ability to provide convenience for long-distance experts attending the seats consulting service; improving the mail receiving function of farmers' telephone ;improving the strain of agricultural producing to deliver phonetic and short messages initiatively; boosting systematic information management function; improving systematic reliability.

Description

technical field [0001] The invention belongs to the technical field of board-type call centers, and in particular provides an agricultural telephone voice service system. Background technique [0002] A call center is a customer service center that provides consulting services to customers by telephone. A modern call center is a comprehensive system based on computer network and telephone communication technology, which provides a convenient and efficient working environment for staff engaged in consulting services and improves the quality of life. Ability to serve customers. The call center system can be divided into two types: switch type and board type. The switch-type call center system, with a large-scale telephone switch as the core, has the characteristics of many devices, large scale, complex system, strong functions, and large investment. Consulting service project, referred to as ACD program. Board-type call center, with a server or microcomputer equipped with a...

AI Technical Summary

Problems solved by technology

[0006] 1. Due to the large variety of agricultural information and the complex information system, it is very inconvenient for farmers to rely on the interactive response of telephone button voice navigation for rich and complex agricultural problem consulting services. Content

[0007] 2. When farmers use mobile phones to make inquiries, they are not well combined with SMS services

[0008] 3. When the service personnel (ordinary staff or experts) provide consulting services, the system lacks dynamic support for the agricultural information of the service personnel, causing ordinary staff or even experts to be unable to answer farmers' questions in a timely manner

Because there are many questions that ordinary people can’t answer, and agricultural experts may not answer well because of different professions, or because the information is updated too fast, agricultural experts can’t remember it with their brains

[0009] 4. When the experts are far away from the call center, they need to use external lines to communicate, which increases the service cost and causes some call centers to dare not call out the experts, which greatly reduces the service effect

[0010] 5. The categories of voice release information cannot be increased or decreased, and cannot keep up with the rapid development trend of agricultural market information changes

[0011] 6. Although the voice system has established a connection with the Internet, farmers cannot use the phone to receive and reply to e-mails on the Internet.

[0012] 7. Cannot actively send information to farmer users

[0014] 9. It is not convenient to add agricultural information to the system database

[0015] 10. The retrieval number is not unified in different places, which is not convenient for systematic and organized management and publicity

[0016] 11. The system’s disaster recovery capability is poor, and user information resources have security risks

[0017] 12. From the perspective of industry management, it lacks the ability to exchange internally with the superior management system, and each service system is independent of each other without forming a complete network, which is not conducive to the unified management of operation and the sharing of information resources

[0018] 13. When the system is installed at the city level, there is a lack of effective use of county-level agricultural technology

Images