Vehicle diagnosing and mainte nance system

Abstract

The present invention relates to a car fault diagnosis maintenance system. Said system is characterized by that it at least includes an operation interface, said operation interface includes a basic data page and a preliminary judgment data page, the former is used for inputting basic data, and the latter has several description column position, every column position is respectively connected with an item database. Said system includes the following processes: preliminary judgment, further diagnosis, defining maintenance item, forming maintenance working list and making maintenance. The above-mentioned processes can be controlled by computer.

Description

technical field [0001] The invention relates to a vehicle consultation and maintenance system, in particular to an operating system for speeding up work efficiency by informatization of data for commissioned car repair operations. Background technique [0002] Due to the improvement of the consumption power of the general public and the needs of individuals in transportation, many people choose to purchase cars for transportation in addition to general business vehicles. Regardless of whether it is a business car or a private car, when it reaches a certain mileage or a situation occurs, it must enter the factory for maintenance or repair. At present, the process for the car owner to send the car for repair is roughly to drive the car to the repair shop, and describe the condition and problems of the car to the reception staff of the factory. The actual repair is performed by a technician, but this practice has the following problems: [0003] 1. Unable to immediately confi...

AI Technical Summary

Problems solved by technology

[0003] 1. Unable to immediately confirm the repair items: Since the repair shop has non-technical reception staff responsible for communicating with the car owner, furthermore, the reception staff only unilaterally accepts and records the owner's description of the condition of his car, and does not make any records. Substantial judgment or no judgment at all

However, sometimes the problem is not caused by a single facility failure, but may also be affected by other peripheral related facilities. In this case, it is impossible to immediately confirm the commissioned repair items of the vehicles entering the factory, so the car owner will send the car into the factory. Afterwards, I received a call from the reception staff to reconfirm the items that must be repaired. The reason is that some repair items were only discovered after the physical inspection by the technician. When the foundation of mutual trust between repair shops is insufficient, it is easy to generate consumer disputes

[0004] 2. Operation processes such as receiving orders, dispatching workers, and scheduling lack scientific spirit: In terms of maintenance workshops, the so-called operating processes such as receiving orders, dispatching workers, and scheduling are carried out in the traditional way, which means that the reception personnel record in paper The condition described by the car owner, and then the technician dispatches the work according to the record. All the information is presented in paper form and transmitted manually. However, this kind of data processing process is obviously inefficient, and at the same time, it is impossible to record the customer's repair in the system in real time Inside

[0005] 3. Rely on the experience of the receptionist: For an experienced receptionist, it may be based on past experience to match the description of the car owner, and record the condition of the car more specifically, and may even take care of other related issues. An inexperienced reception staff, there is a gap in the service level

[0006] From the above, it can be seen that the traditional way of receiving orders and dispatching workers in maintenance plants still has the above-mentioned defects, which need further review and seek feasible solutions

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