Internet-based information technology consultation service system

Abstract

The invention discloses an internet-based information technology consultation service system, and particularly relates to the field of information technology consultation, which comprises a user terminal, a data acquisition module, a data analysis processing module, a customer service terminal and a consultation platform; the user terminal is in communication connection with the consultation platform and is used for registering and logging in by a user, providing demand service for the user and uploading the demand service to the consultation platform for storage; and the data acquisition module is connected with the user terminal and the consultation platform and is used for acquiring demand service information of a user. Through diversified acquisition of identity information of the user, traceability of the real identity of the user and sensitive word screening of demand service of the user by using the sensitive word screening module, when the user carries out language attack, a customer service staff can give an alarm through the alarm module to protect own rights and interests; and meanwhile, when the sensitive word expresses that the user is in the dangerous environment, the customer service staff can also give an alarm through the alarm module, so that the user can be quickly rescued.

Description

technical field [0001] The present invention relates to the technical field of information technology consultation, and more specifically, the present invention relates to an information technology consultation service system based on the Internet. Background technique [0002] Information technology services refer to enterprises that provide customers with information technology services. The service content includes: software testing services and hardware testing services. This technology is mainly used in the IT industry. The business of information technology service enterprises mainly includes the following eight categories: information technology consulting, information technology operation and maintenance, design and development services, testing services, data processing services, integration implementation services, training services and Information system value-added services, information technology consulting: consulting services to assist the demand side in evalu...

AI Technical Summary

Problems solved by technology

[0003] With the continuous development of the Internet, people need to consult a variety of information, but sometimes in the process of consultation, illegal personnel use the virtual identity of the network to verbally attack the customer service personnel, which has brought great psychological damage to the customer service personnel. At the same time, when users are in a dangerous environment, it is difficult to express their information clearly, which makes it difficult for customer service personnel to understand

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