Intelligent customer service system in international logistics field

A technology of intelligent customer service and logistics, applied in the field of intelligent customer service system, can solve the problems of large manpower and time consumption, low accuracy and low efficiency, and achieve the effect of strong information collection ability

Pending Publication Date: 2021-05-07
安必快科技(深圳)有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Customs declaration information, status, logistics information, status, etc. need to consume a lot of manpower and time. Using phone calls, emails, text messages, etc. to combine these information and then feed them back to users, the efficiency is low, the accuracy is low, and the cost is high.

Method used

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  • Intelligent customer service system in international logistics field

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0024] Such as figure 1 As shown in the figure, an intelligent customer service system in the field of international logistics includes the Ambush system platform, voice dialogue system, input cloud system, problem analysis system, node data acquisition system, problem storage system, optimization acquisition system and feedback reply system.

[0025] Further, the problem analysis system analyzes which problem category the problem mentioned by the customer belongs to, and feeds back the analyzed problem category instruction to the Ambison system platform.

[0026] Further, the node acquires data of three to four similar questions in the data system by comparing and screening out the question storage system of the Ambison system platform.

[0027] Further, in the optimization acquisition system, the optimal data required by the customer is obtained through the deep learning algorithm and combined into an answer.

[0028] Further, in the feedback and reply system, the feedback ...

Embodiment 2

[0034] Such as figure 1 As shown in the figure, an intelligent customer service system in the field of international logistics includes the Ambush system platform, voice dialogue system, input cloud system, problem analysis system, node data acquisition system, problem storage system, optimization acquisition system and feedback reply system.

[0035] Further, the voice dialogue system obtains and identifies the number, region and number of calls by connecting the incoming call, and prompts the customer to press a manual service button.

[0036] Further, the input cloud system obtains the problems raised by customers through recordings, and feeds the problems back to the Ambison system platform to issue instructions.

[0037] Further, the problem analysis system analyzes which problem category the problem mentioned by the customer belongs to, and feeds back the analyzed problem category instruction to the Ambison system platform.

[0038] Further, the node acquires data of th...

Embodiment 3

[0041] Such as figure 1 As shown in the figure, an intelligent customer service system in the field of international logistics includes the Ambush system platform, voice dialogue system, input cloud system, problem analysis system, node data acquisition system, problem storage system, optimization acquisition system and feedback reply system.

[0042] Further, the voice dialogue system obtains and identifies the number, region and number of calls by connecting the incoming call, and prompts the customer to press a manual service button.

[0043] Further, the input cloud system obtains the problems raised by customers through recordings, and feeds the problems back to the Ambison system platform to issue instructions.

[0044]Further, the problem analysis system analyzes which problem category the problem mentioned by the customer belongs to, and feeds back the analyzed problem category instruction to the Ambison system platform.

[0045] Further, the node acquires data of thr...

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PUM

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Abstract

The invention discloses an intelligent customer service system in the international logistics field. The intelligent customer service system comprises an Anbika system platform, a voice dialogue system, an input cloud system, a problem analysis system, a node data acquisition system, a problem storage system, an optimization acquisition system and a feedback reply system. The beneficial effects of the application are that the intelligent customer service analyzes the solution required by the customer problem through a deep learning algorithm according to the customer problem, replaces manpower, has quick response and strong information collection capability, obtains the data required by the customer according to the data of each node of the Anbifast platform, combines the data into answers, feeds back the risk in the first time, and reduces the risk coefficient. a word processing technology and a deep learning algorithm are adopted for information retrieval and database design and storage; and a risk early warning model is established for evaluating the risk.

Description

technical field [0001] This application relates to an intelligent customer service system, in particular to an intelligent customer service system in the field of international logistics. Background technique [0002] With the globalization of trade, the demand for international logistics is also increasing. However, in international logistics, the process is long, there are many links, and the participants are diverse. Chains, customs brokers, trailer companies, terminals, ports, shipping companies, airlines, container companies, etc. From the perspective of logistics forms: air transportation, sea transportation, automobile transportation, railway, express delivery, from the perspective of trade methods: general trade, processing trade , re-export trade, cross-border e-commerce (1210, 9610, 9710, 9810), FBA, etc., among which individual logistics forms are divided into FCL and bulk cargo, and the combined customs declaration, transportation and settlement methods of each f...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q10/08G06Q10/06
CPCG06Q10/0635G06Q10/083G06Q30/01
Inventor 蒋辉余江
Owner 安必快科技(深圳)有限公司
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