Grain after-cloud market service cloud platform and method thereof

Abstract

The invention discloses a grain after-cloud market service cloud platform and a method thereof; the grain after-cloud market service cloud platform comprises a service platform, an equipment user side and an equipment manufacturer server side, and the equipment user side and the equipment manufacturer server side are both in communication connection with the service platform; the service platform comprises a data access module, a cloud data warehouse, a data analysis module, an equipment fault alarm module, a service order module and a work order management module. And the data analysis module, the equipment fault alarm module, the service order module and the work order management module synchronously send the processed data information to the cloud data warehouse for storage. The after-sales service quality can be improved, and in the whole after-sales service process, a client can track the service process in the whole process according to the equipment number. Manufacturers can also effectively supervise the whole service process, and the whole after-sales service resources are optimized and allocated through the system.

Description

technical field [0001] The invention relates to a grain cloud post-market service cloud platform and a method thereof, belonging to the technical field of service platforms. Background technique [0002] At present, the equipment manufacturing industry market tends to be saturated, and growth has slowed down. It is more urgent for enterprises to reduce production and after-sales costs, improve equipment quality, and find new profit growth points. More and more enterprises are facing the upgrading of industrial structure. Only by continuously improving their product quality and service quality can they win more customers in the fierce market competition. From the customer's point of view, equipment maintenance services are usually reported by traditional methods such as telephone and WeChat. There may be problems such as unclear description, low efficiency, and untimely processing. At the same time, customers cannot track the service process and processing progress. [0003...

AI Technical Summary

Problems solved by technology

From the customer's point of view, equipment maintenance services are usually reported in traditional ways such as telephone and WeChat. There may be problems such as unclear description, low efficiency, and untimely processing. At the same time, customers cannot track the service process and processing progress

[0003] Moreover, after the customer puts the equipment into use, the manufacturer often lacks understanding of the operation of the equipment, and the way to obtain equipment operation information mainly depends on customer feedback

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